Provider profile
APEX RESTORATION DKI
Provider snapshot
What this listing says
Knoxville homeowners dealing with water damage who want a DKI-network restoration company with 24/7 response and direct insurance billing through Xactimate.
Best for
- Knoxville and East Tennessee property owners who need mold remediation as part of a larger water damage restoration project.
- Homeowners who want their restoration company to handle insurance paperwork directly, including Xactimate estimates and adjuster communication.
- Commercial property managers, multifamily owners, or healthcare facilities that need a restoration company with large-loss capacity and DKI network resources.
- Anyone facing an emergency where mold developed after water intrusion and who needs same-day or next-day response.
About this company
Apex Restoration DKI is a multi-location restoration company with a branch at 505 Dutch Valley Dr in Knoxville, serving Knox County and surrounding East Tennessee communities. Mold remediation is one piece of a broader operation that also handles water damage, fire damage, storm damage, and roofing repair. They are part of the Disaster Kleenup International (DKI) network, North America's largest disaster restoration organization.
What stands out is their scope. They handle healthcare facility restoration with infection control measures, multifamily properties, and large-loss commercial projects alongside residential work. Their mold remediation page describes containment, HEPA filtration, antimicrobial treatment, and moisture source correction. They are Lead-Safe Certified and bill insurance companies directly using Xactimate. They claim response times within an hour from the Knoxville location.
Apex operates 10 locations across Tennessee, North Alabama, and Denver, Colorado. Their head office is in Tullahoma, TN. The DKI partnership gives them access to additional manpower and equipment for large-scale events.
At 4.5 stars across 111 Google reviews, the rating is solid but not exceptional. The volume is decent for a restoration company. Most of the recent review activity centers on water mitigation work rather than mold-specific jobs, which tracks with their primary Google category as a water damage restoration service.
Services
Service area
Headquartered in Tullahoma, TN with a branch office at 505 Dutch Valley Dr, Knoxville, TN 37918. The Knoxville branch serves Knox County and surrounding East Tennessee communities. Apex operates 10 locations total across Tennessee, North Alabama, and Denver, Colorado, with the DKI network providing additional reach for large-loss events.
Review consensus
Robert Watson dominates the Knoxville reviews. He is named in roughly 30 of the positive reviews for water mitigation work, praised specifically for explaining the process in plain language, arriving quickly, and treating homes with care. Jacob Denny is named alongside Robert in several reviews as a strong mitigation team. Jennifer in the central office is praised for handling insurance coordination and seeing projects through from start to finish. Austin Proffitt is mentioned as part of the mitigation team. Multiple reviewers note same-day or next-morning response after calling. Insurance claim handling and communication with adjusters come up repeatedly as strengths.
2 found across 111 total reviews at 4.5★. One reviewer hired Apex through Allstate's preferred contractor list for a basement rebuild after water damage. Over three months, Apex submitted multiple pricing supplements because they initially quoted the job incorrectly, then needed to correct flooring costs. The job never started, and the reviewer terminated the contract. A second 1-star reviewer was a tenant at a rental property who never received inspection results despite follow-up calls. The owner's response clarifies that Apex was contracted by the property owner, not the tenant, and could not release results without owner authorization. That reframes the complaint as a landlord-tenant issue rather than a service failure, though the reviewer's frustration with unreturned calls from Dianna and Brian remains.
The Knoxville operation is heavily dependent on Robert Watson. He appears in the vast majority of positive reviews as the on-site technician. This is a strength signal when Robert is assigned to your job, but it also means the experience may differ if another tech handles the work. The one substantive service failure involved reconstruction work (a basement rebuild), not mitigation, which suggests the mitigation side runs more smoothly than the rebuild pipeline. Owner response rate on recent negatives is 33%, with only the tenant complaint receiving a reply, and that response was substantive and specific rather than a template.
Robert Watson (mitigation technician — overwhelmingly positive, named in 30+ reviews). Jacob Denny (mitigation technician — positive, named in 8+ reviews). Jennifer (central office coordinator — positive, praised for insurance handling). Austin Proffitt (mitigation team — positive). Anthony (mitigation team — positive, one mention). Sarah (team member — positive, one mention). Dianna (staff — negative, named in unreturned-calls complaint). Brian (staff — negative, named in unreturned-calls complaint).
If you need water mitigation or mold remediation in Knoxville, ask whether Robert Watson or Jacob Denny will be assigned to your job. For reconstruction or rebuild work, get a written timeline with milestone dates before signing, given the one case where pricing errors delayed a project for months. Jennifer in the central office is a reliable contact for insurance coordination.
Keep in mind
- One reviewer reported hiring Apex through their insurance company's preferred list, then waiting three months with no work started due to repeated pricing errors and supplement requests. The contract was eventually terminated.
- Apex is primarily a water damage and general restoration company. Mold remediation is one of many services. If you have a mold-only problem without water damage, confirm the Knoxville branch has dedicated mold crews available.
- Communication gaps show up in both negative and mixed reviews. One tenant never received inspection results, and a 3-star reviewer noted communication needed improvement despite good on-site work.
- The Knoxville office shares a phone system and central operations with 9 other locations. Your initial point of contact may not be local.