Provider profile
Dr. Dry LLC
Provider snapshot
What this listing says
Kingsport and Tri-Cities homeowners dealing with basement flooding or mold after water damage, from a restoration outfit with 25 years of experience and same-day response.
Best for
- Homeowners in Kingsport, Johnson City, or Bristol dealing with basement flooding that led to mold growth, where one company handling both water extraction and mold work simplifies the process.
- Property owners who need crawl space encapsulation or waterproofing alongside mold remediation, since Dr. Dry bundles these services under one contract.
- Residents in the Tri-Cities area who need same-day emergency response for water damage; multiple reviewers confirm arrival within one to three hours of calling.
- Military families in northeast Tennessee looking for a restoration company that offers military discounts on water, fire, and mold work.
- Homeowners with older properties in the Kingsport area who may need asbestos checks before mold or water damage demolition work begins.
About this company
Dr. Dry Restoration is a Kingsport, TN restoration company that handles water damage, fire damage, mold remediation, waterproofing, and asbestos abatement across northeast Tennessee and southwest Virginia. They claim over 25 years of combined experience and list IICRC certification on their fire restoration page. The contact email goes directly to Mike (mike@drdryrestoration.com), suggesting a small, owner-operated business.
Their mold work sits inside a broader restoration operation. The website describes identifying moisture sources, removing mold-affected materials, and applying preventative treatments. Their FAQ page references HEPA filtration, containment barriers, and antimicrobial treatment. They also mention infrared imaging and dehumidification systems for finding hidden moisture. Nothing on the mold page stands out as unusual for a restoration company this size; the differentiator is that they bundle mold work with waterproofing and crawl space encapsulation, so they can address the moisture source and the mold growth in a single engagement.
The company offers free estimates, 24/7 emergency service, and military discounts. Multiple reviewers mention insurance coordination, with one reviewer (Leslie Schoettes) noting Dr. Dry worked directly with State Farm on a fire claim. Business hours run Monday through Friday, 9 to 5, though emergency calls go out evenings and weekends based on review accounts.
At 4.4 stars on Google with 35 reviews, the rating is solid but not exceptional. The review volume is modest for a company claiming 25 years of experience, which may reflect the small team size or a newer Google presence.
Services
Service area
Headquartered in Kingsport, TN. Lists 15 service cities across northeast Tennessee and southwest Virginia: Johnson City, Morristown, Bristol, Elizabethton, Erwin, Greeneville, Jonesborough, Rogersville, Mountain City (TN), and Abingdon, Big Stone Gap, Gate City, Marion, Norton, Wise (VA). That covers a wide geographic spread across the Tri-Cities region and into rural southwest Virginia.
Review consensus
Jarrod (also spelled Jared/Jarod) appears in the most reviews and draws praise for responsiveness, clear cost explanations, and empathy during emergencies. Mike gets mentioned for fire damage cleanup and after-hours sump pump work. Mikey English is singled out by name as a supervisor who handled a major basement flood. Reviewers repeatedly highlight fast arrival times: George Pearce says three hours, Davy Funderburk says within an hour on an evening call, Lucia Ramirez says they arrived quickly. Cleanliness during the job is a recurring theme, with Jeannie Basinger noting they cleaned as they worked. Several reviewers mention direct insurance coordination, and Melissa Owens describes a no-charge sump pump repair during a snow storm.
1 found across 35 total reviews at 4.4★. Whitney Clark (February 2026) reports the crew placed chemicals and equipment on her $3,000 table without any protective covering, ruining it. She posted photo and video evidence on social media. The owner did not respond to this review. As a one-off complaint with no prior pattern of property damage reports, this reads as a site discipline issue rather than a systemic problem. The zero percent owner response rate on this sole recent negative is a missed opportunity.
Two five-star reviews with no text come from accounts matching employee names: Jarrod Slagle (who is named in multiple customer reviews as a crew lead) and mikey english (named as a supervisor). Both posted on July 25, 2024, the same day several other positive reviews appeared. This cluster suggests a coordinated review push rather than organic feedback. The owner has not responded to the single recent negative review, so there is no track record on complaint handling to assess.
Jarrod/Jared/Jarod (crew lead or project manager — positive across 7+ reviews). Mike (owner or manager — positive, mentioned in fire cleanup and emergency calls). Mikey English (supervisor — positive, praised for basement flood remodel). Rick (crew member — positive, mentioned once by Brittany Jarrett). Bobby (crew member — positive, mentioned once by Brittany Jarrett).
Ask for Jarrod by name if your project involves basement flooding or mold. Before work starts, insist on written confirmation of how the crew will protect your belongings and surfaces. Get a separate mold inspection from an independent company before agreeing to their remediation scope.
Keep in mind
- Dr. Dry does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you the problem exists also profits from fixing it. Ask whether they accept third-party inspection reports or will recommend an independent testing firm.
- One reviewer reported that the crew placed chemicals on a $3,000 table and damaged it, with no protective covering used. The owner did not respond to this complaint. Ask about property protection measures before work begins.
- The service area claims 15+ cities across two states, stretching from Kingsport to Big Stone Gap, VA and Marion, VA. For locations far from Kingsport, confirm response times and whether emergency service is available.
- At least two Google reviews (Jarrod Slagle and mikey english) appear to come from company employees based on name matches with staff mentioned in other reviews. This inflates the review count and average slightly.