Provider profile
SERVPRO of Jackson / Crockett County
Provider snapshot
What this listing says
Jackson and Crockett County homeowners dealing with water damage who want a single SERVPRO franchise that handles demolition, drying, and reconstruction under one roof with 28 years of local ownership.
Best for
- Homeowners in Jackson, Crockett County, and surrounding towns like Alamo, Bells, and Pinson who need mold remediation tied to a recent water event.
- Property owners who want one company to handle water extraction, mold cleanup, and reconstruction without coordinating multiple contractors.
- Commercial facilities — medical centers, churches, retail — that need fast-response restoration with minimal operational downtime.
- Insurance-claim situations where you want a company familiar with documentation and the claims process.
About this company
SERVPRO of Jackson / Crockett County is a restoration franchise in Jackson, Tennessee, owned by David and Diane Caldwell for over 28 years. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, and reconstruction. They handle the full sequence from emergency water extraction through structural drying to rebuilding walls and floors.
Their mold remediation page describes a seven-step process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of affected materials, cleaning, and restoration. They mention IICRC-trained technicians. Nothing on the mold side stands out as unusual for a SERVPRO franchise; the real differentiator is their ability to carry a project from initial water event through mold remediation to final construction without subcontracting.
The Caldwells have run this franchise since roughly 1998. Reviews consistently name a core crew — Steven, Melvin, Beau, and James — suggesting stable staffing, which is uncommon in the restoration industry. The franchise serves Jackson, Crockett County, and surrounding towns including Alamo, Bells, Pinson, and Three Way.
4.7 stars across 194 Google reviews is solid for a restoration company. The overwhelming majority of reviews describe water damage jobs, with only a handful mentioning mold or fire specifically. Reviewers repeatedly note same-day or next-day response times and daily site visits during drying.
Services
Service area
Headquartered at 66 Miller Avenue in Jackson, Tennessee. They list service areas including Jackson, Bells, Alamo, Pinson, and Three Way. Reviews confirm jobs across these towns plus Maury City, Friendship, Fruitvale, and Humboldt, all within the greater Jackson and Crockett County area.
Review consensus
Steven appears in more reviews than any other employee, consistently praised for on-time arrival, clear communication, and treating customers well. Melvin is the second most mentioned, often credited with leading cleanup crews and keeping homeowners informed. Beau, James, Chris, and Gary round out a core team that shows up across dozens of reviews. Reviewers frequently mention same-day or next-day response, daily check-ins during multi-day drying jobs, and crews that clean up after themselves each day. Several reviews note the team explained every step of the process, which stands out in a stressful situation. Repeat customer T Bur specifically praised their consistency across two separate jobs.
2 found across 194 total reviews at 4.7★. Charles England left a 1-star rating with no text in August 2025. The owner responded asking for more details via email, but without review text there is nothing to assess — this could be a misclick or a genuine bad experience. Sean, a Local Guide with 68 reviews, left a 1-star in July 2025 saying only "No answer" — indicating he could not reach the company by phone. The owner responded with an apology acknowledging the lapse. This is a single complaint, but it comes from a credible reviewer.
The owner responds to every negative review within a few days, but the responses follow a template pattern — apologetic language and an invitation to contact via email, without engaging with the specific complaint. This is standard franchise reputation management rather than personalized problem-solving. The positive reviews, by contrast, are remarkably specific about naming crew members, which suggests the field teams are genuinely earning goodwill on site even if the office communication occasionally drops the ball.
Steven (lead technician — overwhelmingly positive, named in 25+ reviews for water damage work). Melvin (technician/crew lead — positive, named in 15+ reviews for cleanup and drying). Beau (technician — positive, named in 10+ reviews). James (coordinator/technician — positive, noted for quick text and phone responsiveness). Chris (technician — positive, praised for thoroughness). Gary (technician — positive, frequently paired with Steven). Mary (technician — positive, noted for water damage work). Dakota/Dokota (technician — positive). David (technician — positive, noted alongside Melvin on crew). Lupita/LuLu (technician — positive). Eli (technician — positive, praised for going above and beyond). Rico/Reco (technician — positive, noted for being first to arrive and last to leave). Tyler Aslin (technician — positive). Xavier Brand (technician — positive). Kenny (evaluator — positive, praised for honest assessment). Mike (technician — positive). Matthew (technician — positive). Michael (technician — positive). Jeremy (technician — positive). Jerry (technician — positive). Dylan (technician — positive). Collin (technician — positive). Jonathan Bell (project manager/construction — positive, noted for personal touch and coordinating rebuilds). Jason Griffin (construction crew — positive). Jason Garris (construction crew — positive). Kelly Puckett (construction crew — positive). Josh (technician — positive, carpet and upholstery cleaning). Danny (technician — positive, carpet and upholstery cleaning). Tasha (technician — positive, water damage response). Joyce (staff — positive). Cory (technician — positive, duct cleaning). Marcus (technician — positive, duct cleaning).
Ask for Steven or Melvin if you are booking a water-related mold job — they have the longest positive track record in reviews. Call early in the day and confirm your appointment in writing, since the one concrete complaint is about unreturned calls. For standalone mold work without a water event, ask the office how many dedicated mold remediation jobs they have completed recently, since the review history is almost entirely water damage.
Keep in mind
- This is a restoration company, not a mold specialist. Mold work is a secondary service behind their core water and fire damage business. If you have a standalone mold problem without a water event, they may not be the most focused option.
- One reviewer (a Google Local Guide with 68 reviews) left a 1-star rating specifically for not getting a callback. The owner apologized but the complaint suggests the phone system can be a bottleneck during busy periods.
- Nearly every review describes water damage work. There are very few reviews specifically about mold remediation jobs, so you are largely relying on franchise training rather than a visible mold-specific track record.
- As a SERVPRO franchise, they follow corporate processes and pricing structures. This is consistent but may be less flexible than an independent operator on scope or cost.