Provider profile
Voda Cleaning & Restoration of Chattanooga
Provider snapshot
What this listing says
Chattanooga-area homeowners dealing with water damage that has progressed to mold, where having Keith Nash's owner-operated crew handle extraction, drying, and remediation under one IICRC-firm roof matters.
Best for
- Chattanooga metro homeowners who need mold remediation connected to an existing water damage event, where one company can handle both problems.
- Buyers in Hixson, Harrison, Ooltewah, Signal Mountain, or Soddy Daisy who want an owner-involved operation rather than a rotating crew of unknown technicians.
- Commercial property managers in the Chattanooga area who need a single vendor for emergency restoration and recurring cleaning services.
- Homeowners who want insurance claims assistance built into the remediation process rather than managing paperwork themselves.
About this company
Voda Cleaning & Restoration operates in the Chattanooga area as part of a national franchise. Their local office is based in Hixson, TN, and Keith Nash runs the day-to-day operation. The name "Voda" means water, and water damage restoration is the primary service line. Mold remediation sits alongside carpet cleaning, air duct cleaning, upholstery cleaning, tile and grout cleaning, and storm damage restoration. They serve both residential and commercial properties, including office buildings, schools, healthcare facilities, and retail spaces.
On the mold side, their website describes a process of inspection, containment, removal of contaminated materials, and treatment with antimicrobial agents. They run their own mold testing in-house before beginning remediation, which creates a conflict of interest worth understanding before hiring. They also highlight attic mold removal as a specific focus area and mention using air scrubbers during commercial remediation. The Chattanooga location holds IICRC firm certification.
Voda claims "over 10,000 five-star reviews" on their website, but that number spans the entire franchise system. The Chattanooga location has 82 Google reviews on its own listing. Keith Nash appears to be the primary point of contact for estimates, inspections, and even some hands-on cleaning work, which is unusual for a franchise operation.
4.8 stars across 82 Google reviews is strong. The review base leans heavily toward carpet and floor cleaning rather than mold or water damage work, but the few restoration-specific reviews (syynful's wall leak, Anne Gamble's floor damage) describe Keith coordinating the full process from assessment through completion.
Services
Service area
Based in Hixson, TN, serving the greater Chattanooga metro. Specific locations listed on their website include Chattanooga, Harrison, Hixson, Ooltewah, Signal Mountain, and Soddy Daisy. Part of a national franchise with locations across the country, but the Chattanooga operation covers the immediate metro and surrounding communities.
Review consensus
Keith Nash is the dominant name in the review base, appearing in the majority of recent reviews. Reviewers describe him as knowledgeable, honest, and personally involved in estimates, inspections, and even hands-on cleaning. Jennifer D credited Keith with handling a complex mycotoxin-related cleaning situation for her son's college living space. Brian Albus noted Keith came out quickly for an estimate he knew might not lead to a job. Ashlyn Henderson described feeling at ease as a first-time homeowner after Keith walked through her concerns. Devon (also spelled Deven/Devin) is named as crew chief and praised for working around customer schedules. Bradley draws praise for tile and floor work, with Mike Adams calling out his thoroughness after 10 years without cleaning. Jeff is mentioned once for exceptional carpet work. Multiple reviewers highlight fast scheduling, reasonable pricing, and willingness to explain the process before starting.
2 found across 82 total reviews at 4.8★. Laurie Mitchell (September 2025) had someone come out to look at a small tile cleaning job. The technician said it would be the minimum charge and promised an official quote. A month later, no quote arrived and no one followed up. She called it "pretty bad for a start-up company." The owner responded the same day but only asked her to call the office, without addressing the missed quote. Sarah Greenwood (June 2025, Local Guide with 73 reviews) was quoted $167 for carpet cleaning in a 1,188 sq ft house. Before the appointment, another employee called and said it would be roughly twice that amount. When she pushed back, the employee said the original quote was just a minimum. She canceled. The owner responded with a generic apology and a phone number.
Both negatives involve quoting and follow-up failures, not workmanship. The pattern suggests the sales-to-scheduling handoff has gaps: quotes are given informally or as minimums, then adjusted upward before the job begins. The owner responds to every negative review within a day, but both responses follow the same template format (apology, phone number, no specifics), which reads more like reputation management than problem-solving.
Keith Nash (owner — overwhelmingly positive, named in 20+ reviews for inspections, estimates, carpet cleaning, upholstery cleaning, mold assessment, and water damage coordination). Devon/Deven/Devin (crew chief — positive, named by syynful for scheduling flexibility and by Elizabeth Roark and Anne Gamble for restoration work). Bradley (technician — positive, named by Elizabeth Roark, Anne Gamble, and Mike Adams for floor and tile work). Jeff (technician — positive, named once by Chattahooligan for carpet cleaning).
Ask for Keith if you want the owner directly involved in your assessment. Confirm your quote in writing before the appointment, since both complaints involve prices changing after the initial estimate. For mold work specifically, get an independent test before agreeing to their remediation scope.
Keep in mind
- Voda does both mold testing and mold remediation. The company that finds the mold also profits from fixing it. Get an independent mold test before committing to their remediation scope.
- Both 1-star reviews describe quoting issues: one customer never received a promised estimate, and another was told the price would roughly double before the scheduled appointment. Confirm your final price in writing before committing.
- This is a national franchise location. The website claims "over 10,000 five-star reviews" and touts franchise-wide numbers, but those do not reflect the Chattanooga location specifically. This office has 82 Google reviews.
- Most reviews are for carpet and floor cleaning, not mold or water damage restoration. The handful of restoration-specific reviews are positive, but the sample is small.