Provider profile
Hannah Restoration LLC
Provider snapshot
What this listing says
Middle Tennessee homeowners dealing with water damage or mold after storms or leaks who want a single company to handle mitigation, remediation, and reconstruction through insurance.
Best for
- Hendersonville and Middle Tennessee homeowners who need water damage, mold, or fire restoration handled through insurance claims.
- Property owners who want one company to handle everything from emergency dryout through mold removal to full reconstruction — no need to coordinate multiple contractors.
- Commercial property managers dealing with water or mold damage who need a company that handles both residential and commercial work.
- Homeowners hit by storm or ice dam damage who need 24/7 emergency response and insurance coordination.
About this company
Hannah Restoration is a family-owned restoration company based in Hendersonville, Tennessee, serving the broader Middle Tennessee region including Nashville, Franklin, Brentwood, Gallatin, and Murfreesboro. Mold is one piece of a much larger operation — they primarily handle water damage, fire damage, storm damage, and full reconstruction. They do both mold inspection and mold remediation in-house.
The company runs its own reconstruction crews, so a water damage call can go from emergency dryout to mold removal to drywall and flooring rebuild without switching contractors. Their website lists asbestos removal, lead paint removal, crime scene cleanup, and roofing as additional services. They claim IICRC certification and offer free inspections for mold concerns with visible growth or musty odors.
Dusty Hannah and Misty Pyle co-founded the company in 2013. The team page lists dedicated project managers (Chris Bogle, Brandon Parish, Richard Redmon), a director of operations (Jamie Parrish), and account managers. The company claims 30+ years of combined restoration experience across its staff.
99 Google reviews at 4.6 stars is a solid track record for a restoration company. Most reviews praise individual project managers by name, which suggests the experience depends heavily on which PM you get assigned.
Services
Service area
Headquartered in Hendersonville, Tennessee. Serves over 30 cities across Middle Tennessee including Nashville, Franklin, Brentwood, Gallatin, Murfreesboro, Mount Juliet, Lebanon, Smyrna, Spring Hill, Springfield, and Goodlettsville. The service area stretches from Hartsville and Portland in the north to Columbia and Spring Hill in the south — a wide radius from a single office.
Review consensus
Project managers get called out by name more than the company itself. Chris Bogle appears in the most reviews, praised for keeping homeowners informed on job progress, explaining each stage of work, and staying responsive. Brandon Parish draws similar praise for organizing complex multi-trade repairs and responding quickly to questions. Richard Redmon is noted for hands-on communication during renovation projects. Melissa Steele in the office is praised for helpfulness during initial calls. Jamie Parrish is mentioned as director of operations and praised for fast emergency response. Aaron, Charlie, Tony, Tyler, and Rob are recognized as field crew members who are respectful and attentive. Multiple reviewers highlight how well the company coordinates with insurance adjusters, and several mention receiving same-day or next-day emergency response.
3 found across 99 total reviews at 4.6★. The most detailed complaint comes from a repeat customer (Brenton Harrison) who used Hannah three times. After an ice dam caused interior water damage, Hannah inspected the property, took photos, and never called back. Two months later the customer learned Hannah refused to do interior work unless the roof was completely redesigned — but nobody had communicated that decision. The customer asked for a supervisor callback and waited another month and a half with no contact. A second 1-star review (Beth Barber, a Local Guide with 27 reviews) describes a billing dispute over $423.99 for a tarp Hannah did not provide. The owner responded with a detailed explanation that the charge was for different work and that insurance had created a clerical error — Barber acknowledged the response and noted she was awaiting resolution. A 2-star review (Reba Wright) describes great service during insurance-covered work but poor follow-through on a $70,000 out-of-pocket renovation quote — the project manager eventually stopped responding. The owner responded with a detailed timeline showing multiple follow-up attempts and acknowledged the need for better communication around self-pay project timelines.
The complaints share a common thread: communication breakdowns after initial engagement. In two cases, the company did good initial work or showed up for the inspection, then went silent. The 2-star review hints at a possible structural reason — the company may prioritize insurance-funded work over out-of-pocket jobs. Owner responses on 2 of 3 negatives are detailed and personalized (not template replies), engaging with specific facts and timelines. The unresponded 1-star from the repeat customer is the most concerning because it describes a systemic failure — no callback, no supervisor access, no resolution over several months.
Chris Bogle (project manager — consistently praised for communication and explaining each stage of work). Brandon Parish (senior project manager — praised for organizing complex repairs and responsiveness). Richard Redmon (project manager — praised for hands-on communication during renovations). Jamie Parrish (director of operations — praised for fast emergency response and transparency). Melissa Steele (administrative assistant — praised for helpfulness and coordination in the office). Tyler Richard (crew chief — praised for quality field work). Aaron (field crew — praised for promptness and respect). Charlie (field crew — praised as quick and clean). Tony (field crew — praised alongside Aaron and Charlie). Todd Fenn (account manager — praised alongside field team). Jacob Bogle (account manager — mentioned in positive reviews). Rob (field crew — praised for water damage work). Jose (crew member — praised for painting and renovation work). Derek Desmarais (strategic business partner — praised for project management). Dusty Hannah (CCO and co-founder — praised for immediate emergency response). Justin (owner/manager — authored owner response to billing dispute).
Ask for Chris Bogle, Brandon Parish, or Richard Redmon as your project manager — they draw the most consistent praise. Get your communication expectations in writing up front, especially around callback timelines and next steps after inspections. If your work is not insurance-covered, confirm in writing how quickly you will receive a quote and who your single point of contact will be.
Keep in mind
- Hannah Restoration does both mold testing and mold remediation. That means they can identify a problem and then sell you the fix — a conflict of interest. Consider getting an independent mold test before committing to their remediation services.
- Two of three recent negative reviews describe being ghosted after initial contact — one repeat customer waited months with no callback, another was ghosted while waiting for a renovation quote. Communication drops are the clearest pattern in complaints.
- Reviews suggest service quality may shift when work moves outside insurance coverage. One reviewer noted a stark contrast between attentive insurance-covered work and slow, unresponsive handling of a $70,000 out-of-pocket renovation quote.
- They list 30+ cities across Middle Tennessee as their service area. That covers a wide geographic radius from a single Hendersonville office. Confirm response times for locations far from Hendersonville.