Provider profile
Claro - Complete Mold Remediation
Provider snapshot
What this listing says
Franklin and Williamson County homeowners who want same-day dry fog mold treatment that skips demolition, especially during real estate closings on tight timelines.
Best for
- Franklin, Brentwood, and Williamson County homeowners dealing with mold discovered during home inspections or real estate transactions.
- Families experiencing mold-related health symptoms who want a non-demolition treatment option they can return to the same day.
- Property managers and landlords who need fast turnaround on mold remediation to minimize tenant displacement.
- Homeowners with crawlspace mold or humidity problems in Middle Tennessee's humid climate.
- Buyers who had a previous traditional remediation fail and want a whole-home approach that reaches inside walls and ductwork.
About this company
Claro operates out of Franklin, Tennessee, and focuses on whole-home mold treatment using dry fog technology from Pure Maintenance. Instead of tearing out drywall and containment barriers, they pump a sub-10-micron fog through the entire house, including inside walls and HVAC systems. They claim this destroys 99.9% of mold in about four hours, letting families sleep in the home that same night. The company also handles mold testing, crawlspace encapsulation, HVAC duct cleaning, and water damage restoration.
The dry fog approach is what sets Claro apart from traditional tear-out remediation companies in the Nashville metro. Their website references the Army Corps of Engineers as having selected this technology after evaluating hundreds of remediation methods. They use Air-O-Cell and Via-Cell testing, send samples to third-party labs (Eurofins and EMLabs), and employ NORMI-certified inspectors. They back whole-home treatments with a one-year mold-free guarantee.
Claro has locations in Nashville, St. Louis, and Peachtree Corners, Georgia, in addition to the Franklin office. The Franklin operation is led by Nick, who multiple reviewers identify as the owner. The company markets itself heavily toward families dealing with mold-related health symptoms and partners with functional medicine doctors, real estate agents, and property managers.
With a 4.9-star rating across 41 Google reviews and only one negative review in the last 18 months, Claro's review profile is unusually clean. The volume is still modest, but the consistency of praise — particularly around speed, communication, and Nick's personal involvement — stands out.
Services
Service area
Claro's Franklin office is headquartered at 2426 Foxhaven Dr, Franklin, TN 37069. The website lists service in Franklin, Brentwood, Murfreesboro, Columbia, Cool Springs, Thompson's Station, Spring Hill, Nolensville, Arrington, and College Grove. They also operate separate locations in Nashville, St. Louis (MO), and Peachtree Corners (GA), so the Franklin office likely focuses on Williamson County and surrounding areas rather than the full Tennessee footprint.
Review consensus
Nick is the most frequently named person across reviews. Reviewers describe him as responsive, knowledgeable, and personally involved in inspections and consultations. Joyce M. praised Nick's crawlspace assessment and air quality testing equipment. Art Blackburn noted Nick spent an unusual amount of time going over his duplex assessment. Mrs. Homebody described Nick as reassuring and kind from the initial phone call. Jason also appears in several reviews — Annie Campbell thanked Nick and Jason for quick response, B GG praised both for same-day service, and Fayla Briley mentioned Regina and Jason by name. Speed is a recurring theme: Nate Johnson got a Sunday-night text response with someone on-site within hours. Colton Lord credited Nick with meeting an extremely tight real estate deadline. Multiple reviewers report the treatment taking one day or less.
1 found across 41 total reviews at 4.9★. The single recent negative review from James Ayers (August 2025) contains no text — just a 1-star rating with no explanation. Ayers is a Local Guide with 127 reviews, suggesting a real account rather than a throwaway. The review received zero likes. Claro did not respond to it. Without any complaint details, it is impossible to assess what went wrong.
Nick's personal involvement in nearly every stage — phone consultations, inspections, treatment — is both a strength and a structural dependency. Several reviewers note speaking directly with the owner, which drives the high satisfaction scores. The risk is that as Claro scales across multiple locations, maintaining that level of owner involvement may become difficult. The 0% owner response rate on negative reviews is notable for a company this review-conscious.
Nick (owner/lead inspector — praised repeatedly for responsiveness, knowledge, and personal attention). Jason (technician — praised by Annie Campbell, B GG, and Fayla Briley for service quality). Regina (office/admin — praised by Fayla Briley for responsiveness). Nicholas (referenced by Jessica Patton and Jackie S — likely the same person as Nick).
Claro's dry fog method is a genuinely different approach from traditional tear-out remediation, and reviews consistently confirm fast turnaround and strong communication. Ask for Nick directly if you want the owner-level attention that drives most of the positive reviews. Get an independent mold test before and after treatment to verify results, since Claro handles both testing and remediation under the same roof.
Keep in mind
- Claro does both mold testing and remediation. This creates a financial incentive to recommend treatment after their own inspection. Consider getting an independent test to confirm their findings before committing to remediation.
- The dry fog method treats airborne contamination and surfaces but does not remove the visible mold staining itself. Claro states that visible mold can be cleaned afterward because the fog has denatured it, but stain removal may require additional work.
- With 41 total reviews, the sample size is still small. The 4.9-star rating is strong but represents a young review history compared to longer-established remediation companies.
- Claro's one-year guarantee excludes situations where a new water event occurs. If the underlying moisture source is not fully resolved, mold can return and the guarantee may not apply.
- The website claims costs are "1/5 of traditional remediation," but no pricing is listed. Get a written quote and compare it to at least one traditional remediation estimate for your specific situation.