Provider profile
Innovative Home Services
Provider snapshot
What this listing says
Crossville, Knoxville, and Cookeville homeowners who need mold remediation tied to water damage or crawl space moisture, with same-day emergency response and in-house repairs.
Best for
- Crossville, Knoxville, or Cookeville homeowners dealing with mold tied to water damage or crawl space moisture who want one company to handle testing, remediation, and structural repair.
- Homeowners who need same-day emergency response for active water intrusion, since reviewers confirm rapid dispatch including weekends.
- Buyers who want crawl space encapsulation and dehumidification bundled with mold treatment to address the moisture source, not just the mold itself.
- Families needing accessibility-related bathroom rebuilds after mold-driven renovations, since the company runs a large bath remodeling division.
About this company
Innovative Home Services is a multi-trade restoration company headquartered in Crossville, Tennessee, with additional offices in Knoxville and Nashville. Mold work is one piece of a much larger operation that includes water damage restoration, crawl space encapsulation, bathroom remodeling, plumbing, biohazard cleanup, and storm damage repairs. They handle the full chain: testing, remediation, moisture source repair, and rebuild.
What stands out is the breadth. They collect air and surface samples in-house, then move straight into remediation and structural repair without handing you off to another contractor. Their crawl space division installs vapor barriers, dehumidifiers, and sump pumps, which matters because crawl space moisture is the root cause in many Tennessee mold cases. The website lists six service guarantees, including a price-match promise and a first-night hotel stay if work displaces you from your home. They carry IICRC credentials and display a BBB A+ rating.
The company has operated since 2005, giving it roughly 20 years in the East Tennessee market. It holds memberships with the National Association of Home Builders and the Restoration Industry Association. Ownership runs a referral program offering $250 to the referrer and $750 off for the referred customer, suggesting they rely heavily on word-of-mouth.
At 4.8 stars across 244 Google reviews, the rating is unusually strong for a restoration company with this volume. Only one review at 3 stars or below appeared in the last 18 months.
Services
Service area
Headquartered in Crossville, Tennessee with additional offices in Knoxville and Nashville. The website lists service areas including Cookeville, Farragut, and Maryville. The claimed radius stretches from Knoxville to Nashville, which is roughly 180 miles — a broad footprint for a single company.
Review consensus
Eddie Brown and Jeremy Treadway are the most frequently named staff, appearing in over a dozen reviews as a bathroom and restoration installer pair. Reviewers consistently describe them as punctual, detail-oriented, and respectful of the home. PJ draws praise for clear communication during estimates, remembered return customers by name, and showed up for after-hours emergency calls within 25 minutes according to one reviewer. Brandon gets credit for crawl space encapsulation and emergency water response work, with one reviewer noting he arrived within an hour of a flooding call. David Ruybalid and his son Tristen are praised for flooring, encapsulation, and plumbing installs. Jarrod and Michael earn mentions for careful bathroom work. Anthony Azevedo is named as a project designer who reviewers describe as straightforward and not pushy. Multiple reviewers note crews clean up daily and leave the home in good condition.
1 found across 244 total reviews at 4.8★. One reviewer described a water damage emergency where she felt pressured to sign authorization paperwork while standing in ankle-deep water. She stated the staff told her insurance would cover everything, a claim the owner disputed in a detailed response, stating coverage decisions rest with the carrier and that authorization was signed before work began. The owner also noted an outstanding balance. The reviewer was dealing with multiple family tragedies at the time. This is a single complaint from a reviewer with 4 total Google reviews.
The overwhelming majority of reviews relate to bathroom remodeling and plumbing, not mold or restoration work. A handful mention crawl space encapsulation, and a few reference emergency water response. The mold-specific review signal is thin. The company responds to negative reviews with detailed, fact-specific replies rather than template language, which suggests active reputation management with genuine engagement.
Eddie Brown (installer — positive, named in 10+ reviews). Jeremy Treadway (installer — positive, paired with Eddie in most mentions). PJ (estimator/emergency responder — positive, praised for communication and fast response). Brandon (crawl space and emergency tech — positive). David Ruybalid (installer/lead carpenter — positive). Tristen Ruybalid (installer — positive, works with David). Danny (installer — positive). Tristan (installer — positive, likely same as Tristen). Jarrod (installer — positive). Michael (installer — positive, paired with Jarrod). Anthony Azevedo (project designer — positive, described as straightforward). Scottie (installer — positive). Edgar (technician — positive). Chris (installer — positive). Kevin (installer — positive). Dave (lead carpenter — mixed, praised for install quality but one reviewer noted office left gaps at door jamb). Judy (office staff — positive, helped with payment setup). Jon (staff — positive). Kellean (staff — positive).
If you hire Innovative Home Services for mold work, ask specifically for their restoration division and confirm who will run your mold job. Most of the review evidence points to bathroom remodeling, where Eddie and Jeremy have a strong track record. For crawl space mold and moisture issues, ask for Brandon or PJ. Read any emergency authorization paperwork carefully before signing.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Ask whether you can bring in an independent tester or get the lab results sent directly to you.
- This is primarily a bathroom remodeling and water damage company. Mold remediation is one service line among many, so the technician dispatched for your mold job may rotate between very different types of work.
- The website does not name specific mold remediation equipment or describe containment procedures in any detail. Ask what physical setup they use before work starts.
- Their service area spans from Knoxville to Nashville. Confirm that crews working your area are based locally, not driving long distances that could affect scheduling.
- One reviewer described feeling pressured to sign authorization paperwork during an active water emergency. The owner disputed the characterization and noted the customer has an outstanding balance. If you call them during an emergency, read everything before signing.