Provider profile
Independent Restoration Services
Provider snapshot
What this listing says
Memphis and Shelby County homeowners who need mold remediation from a family-owned restoration team with 24/7 response, IICRC S520 training, and direct insurance billing.
Best for
- Memphis and Shelby County homeowners dealing with mold after water damage, burst pipes, or flooding who want a single team to handle extraction, drying, and remediation.
- Property owners who need 24/7 emergency mold response with same-day inspections and direct insurance documentation.
- Commercial and multi-family property managers in the Memphis metro who need IICRC S520-compliant remediation with tenant communication coordination.
- Homeowners who want a restoration company that refers clearance testing to an independent third party rather than self-certifying its own work.
About this company
Independent Restoration Services is a family-owned restoration company based in Collierville, Tennessee, serving the greater Memphis and Shelby County area. Mold remediation is one of four core services alongside water damage, fire and smoke damage, and storm damage restoration. Their IICRC-trained Applied Microbial Remediation Technicians follow the S520 standard, and the company handles both residential and commercial properties.
What stands out is their stated approach to conflicts of interest. The website explicitly says they do not perform their own clearance testing on projects they remediate, instead recommending an independent industrial hygienist. They also list specific equipment on their mold page: negative-air HEPA filtration scrubbers, six-mil polyethylene containment with zipper doors, moisture meters, infrared cameras, and EPA-registered antimicrobial treatments. They note that they do not use bleach for remediation, citing EPA and IICRC guidance against it on porous surfaces. Soda blasting for framing decontamination is another less common method they mention.
The company dispatches from Memphis and claims 60-minute on-site response within the city. They are BBB-accredited and hold EPA Lead-Safe (RRP) credentials. Reviews suggest the business has grown over time, with earlier reviews centered on Eli (who multiple reviewers identify as the owner) and more recent reviews featuring Danny Royle and Paul as primary points of contact.
A 5.0 rating across 95 Google reviews is genuinely unusual. No business with that volume typically avoids a single negative. The reviews span from 2020 through 2026, include Local Guides and high-count reviewers, and consistently name specific staff. Multiple reviewers mention being told no work was needed after an honest inspection, which is a credibility signal worth noting.
Services
Service area
Headquartered in Collierville, Tennessee, with crews dispatched from Memphis. Serves Shelby County communities including Bartlett, Germantown, Cordova, Lakeland, Millington, and Arlington. Also covers Tipton County (Atoka, Covington, Munford), Fayette County (Rossville), Haywood County (Brownsville), and northern Mississippi cities including Olive Branch, Southaven, Horn Lake, and Hernando. Claims to reach Jackson, TN, which is roughly 80 miles east of Memphis.
Review consensus
Danny Royle draws the most frequent recent praise for fast response, honest damage assessments, and willingness to explain findings in detail. Multiple reviewers say he arrived within 30 to 60 minutes of their call. Eli is named in many earlier reviews as the owner, with several customers noting he told them no remediation was needed after an honest inspection and did not charge for the visit. Paul is praised for communication, insurance coordination, and follow-through. Reviewers consistently highlight responsiveness, honesty about what does and does not need work, and clear communication throughout the insurance process.
0 found across 95 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 95 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews on record.
The absence of any negative reviews across 95 total is statistically uncommon. The review base includes multiple Local Guides and reviewers with double-digit review counts, which reduces the likelihood of a purely curated profile. Several reviewers specifically mention being told their situation did not require paid work, which may contribute to goodwill that suppresses negative feedback. The company appears to have transitioned primary field leadership from Eli to Danny over time, with Paul handling a supporting or parallel role.
Danny Royle (field lead / owner — consistently positive across multiple reviews for fast response, honesty, and knowledge). Eli Wilkinson (owner — positive across many earlier reviews for honest assessments, same-day visits, and not charging when no work was needed). Paul (team lead — positive for communication, insurance coordination, and follow-through). Dylan (crew member — positive, mentioned alongside Danny in flood response). Gil (team member — positive, mentioned in one review for honest moisture and mold testing).
With 95 five-star reviews and no negatives, this company has an unusually clean track record. Ask for Danny or Eli depending on your situation. If mold is your primary concern, confirm upfront that your initial inspection and post-remediation clearance testing will both be handled by an independent third party, not by the same crew doing the removal work.
Keep in mind
- They do both mold inspection and mold remediation. While their website says they refer clearance testing to an independent industrial hygienist, you should confirm this applies to your project and ask whether initial testing is also done by a third party.
- This is primarily a restoration company, not a mold-only shop. Mold remediation is one of four service lines. If you have a mold-only problem with no water damage history, ask whether their process differs from a post-flood mold job.
- Their service area stretches from Memphis into northern Mississippi and as far as Jackson, TN. If you are outside Shelby County, confirm response times before booking, as the 60-minute claim applies to Memphis proper.
- Pricing on the website ranges from $1,500 for small jobs to $25,000+ for large projects. Get a written scope after the inspection and compare it against at least one other estimate.