Provider profile
Thomas' Carpet Cleaning and Restoration Service LLC
Provider snapshot
What this listing says
Clarksville homeowners dealing with water damage that has led to mold, where one company handling both the water restoration and mold work under the same roof saves time and coordination.
Best for
- Clarksville and Montgomery County homeowners who need mold remediation tied to a recent water damage event, handled by one company from extraction through rebuild.
- Rental property managers and landlords in the Fort Campbell area who need fast-turnaround carpet cleaning and restoration on tenant turnover.
- Homeowners dealing with crawlspace moisture and mold in Middle Tennessee's humid climate, where Thomas publishes specific guidance on vapor barriers and encapsulation.
- Commercial properties like restaurants and churches that need recurring carpet maintenance from a company already serving those accounts locally.
- Anyone needing 24/7 emergency water or fire damage response in Clarksville who wants a single contractor to handle mitigation, remediation, and reconstruction.
About this company
Thomas Restoration is a family-owned restoration company in Clarksville, Tennessee that started as a carpet cleaning business in 1994. Owner Thomas Brennan bought the company while still in his teens after working for a local cleaning outfit through a high school vocational program. Thirty years later, the company handles the full damage cycle: water extraction, fire and smoke cleanup, mold remediation, and the rebuild work that follows. They also still clean carpets.
What stands out here is the breadth of services under one roof. They do water damage restoration, mold remediation, fire damage cleanup, carpet and upholstery cleaning, duct cleaning, dryer vent service, pressure washing, content restoration, and kitchen and bath remodeling. Their mold remediation page describes using moisture meters, thermal imaging, HEPA-filtered air scrubbers, and negative air pressure containment. They are members of the IICRC, the National Center for Healthy Housing, and the Professional Mold Inspection Institute.
Brennan was featured by Cleanfax, an industry trade publication, for his 30-year career in the cleaning and restoration field. The company operates 24/7 emergency service out of their Crossland Avenue headquarters in Clarksville, serving Montgomery County plus communities into southern Kentucky including Oak Grove and the Fort Campbell area.
4.8 stars across 150 Google reviews is a strong number for a restoration company. Most of the recent reviews are for carpet cleaning rather than mold work specifically, but several mention water damage response and the consistency of the praise is notable.
Services
Service area
Thomas Restoration is headquartered at 651 Crossland Ave in Clarksville, Tennessee. They serve Montgomery County and surrounding communities including Sango, Woodlawn, Cunningham, Adams, and the Fort Campbell area, plus Oak Grove, Kentucky. The website claims service across Tennessee and Kentucky broadly, but the named communities and review base are concentrated in the Clarksville metro area.
Review consensus
Danielle, the office manager, is mentioned by name in at least 12 reviews and draws praise for responsive scheduling, clear communication, and weekend availability. On the technician side, Jesse gets repeated callouts for careful carpet work, stain removal on hardwood floors, and a friendly manner. Zach is praised for professionalism and results across carpet cleaning jobs. Jachob and Tim also receive multiple positive mentions. Reviewers regularly note fast scheduling, on-time arrivals, pre-arrival phone calls, and affordable pricing. Several long-term customers mention using Thomas for 15 to 20 years. Commercial clients including a restaurant and a church confirm recurring use.
1 found across 150 total reviews at 4.8★. The single recent negative is a 3-star review from a Local Guide with 165 reviews. The reviewer had Thomas out for water damage multiple times over several years. During a later bathroom remodel, black mold was found in an area the reviewer believed was declared safe. The owner responded within a day with specific documentation: their records show they recommended removing the vinyl flooring on a specific date in February 2025 because it would trap moisture, and the customer initialed that the vinyl was not removed as recommended. The disagreement is over whether the area was called safe versus whether the company recommended further work that was declined.
The company responds to negative reviews with detailed, personalized responses that cite specific documentation and dates rather than using template language. The 100% owner response rate on recent negatives and the specificity of the response suggests active reputation management backed by real record-keeping. The overwhelming volume of reviews is for carpet cleaning rather than restoration or mold work, which means the 4.8-star rating reflects the cleaning side of the business more than the restoration side.
Danielle (office manager — consistently praised for scheduling and communication). Jesse/Jessie (technician — praised for carpet cleaning, hardwood floor care, stain removal). Zach/Zack (technician — praised for carpet cleaning results and professionalism). Jachob/Jacob (technician — praised for carpet cleaning and stain removal). Tim (technician — praised for water damage response and carpet cleaning at commercial properties). Nate (technician — praised as a longtime standard of service by a 20-year customer). Travis (technician — praised for attention to detail). Joseph (technician — praised for carpet cleaning). Nick (technician assistant — praised alongside Jachob). Allie/Ally (marketing — praised for giveaway coordination and scheduling). Zaneta (staff — praised alongside Thomas the owner for community care).
Ask for Danielle when you call to schedule and request Jesse or Zach if you want a technician reviewers consistently name. For mold work specifically, get the scope of work in writing and make sure you understand every recommendation before declining any removal steps. The one complaint in the record turned on a documented recommendation the customer did not follow, which suggests Thomas keeps good records but also means you need to read what you sign.
Keep in mind
- Thomas does both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a mold problem is the one billing to fix it. Ask whether they will accept a third-party test or recommend an independent inspector.
- Most of the 150 Google reviews mention carpet cleaning, not mold remediation specifically. The company's core volume is carpet and water damage work, with mold as one piece of a larger restoration offering.
- Their service area claim spans Tennessee and Kentucky. For mold work that requires multiple site visits, confirm they will commit to the same response time for locations outside Clarksville and Montgomery County.
- The website mentions insurance claim support and working directly with adjusters. Understand upfront whether Thomas acts as your advocate with the insurer or simply provides documentation, and whether any fees change if you file a claim versus pay out of pocket.
- One recent reviewer discovered mold after water damage work. The owner's response cited documented recommendations the customer did not follow, but the situation underscores the importance of getting written scope-of-work documents and following removal recommendations during water damage jobs.