Provider profile
Southeast Restoration
Provider snapshot
What this listing says
Chattanooga homeowners dealing with water damage or storm damage who want a large regional company with insurance claim navigation and dedicated project managers like Seth and Matthew.
Best for
- Chattanooga-area homeowners facing water damage from burst pipes or storms who need same-day response and insurance claim coordination.
- Property owners with complex multi-trade restoration projects who want a single company managing the full rebuild, from demolition through reconstruction.
About this company
Southeast Restoration operates out of Chattanooga as one of seven offices across Georgia, Tennessee, and Alabama. They are a full-service restoration company handling water damage, fire damage, storm damage, and mold work for both homes and commercial properties. The company has been in business since 1999 and employs over 250 people across the region.
Mold is one piece of their broader restoration work, not the core focus. They offer both mold testing and remediation, which means the same company diagnosing the problem also gets paid to fix it. Their website lists mold inspection and testing as a distinct residential service alongside remediation. Equipment details are limited on the website, though reviewers confirm they use moisture meters, thermal cameras, dehumidifiers, and air movers for water damage work.
Services
Service area
Southeast Restoration's Chattanooga office is at 4071 South Access Road, Suite 109, Chattanooga, TN 37406. The Chattanooga location serves Chattanooga, Cleveland, Hixson, Ooltewah, Soddy Daisy, and crosses into northwest Georgia including Calhoun and Dalton. The company also operates offices in Knoxville, Nashville, and four Georgia locations.
Review consensus
Seth and Matthew get called out repeatedly for managing water damage projects start to finish and treating families with care, including accommodating a special needs child during disruptive repairs. Aaron draws praise for fast on-site response on day one of emergencies. Christian earned a five-star review for navigating a complex tree-strike rebuild. Dylan Owens and EJ Brown get named for clear communication during mitigation. Multiple reviewers highlight insurance claim handling as a standout, with several noting the company dealt directly with adjusters on their behalf. Kieran, Randall, and Justin earned specific thanks for walking a first-time claimant through a flooded kitchen recovery.
4 found across 218 total reviews at 4.8★. Dan Thomas described a project that was supposed to take 3-4 weeks entering its third month with only floor removal and minor drywall completed. He alleged crews were unavailable for weeks at a time and the company abandoned the project. The owner response stated Thomas terminated when his insurer refused to cover pre-existing foundation defects, and that Southeast refused to install flooring in a way that would void warranties. The factual dispute between the two accounts is unresolvable from reviews alone. Lacey Cookston reported a project extending past six months with repeated delays and poor communication. The owner response offered to discuss but did not address the specifics. Haley Miller detailed a tree-strike restoration where the roofing crew left nails in the yard, the kitchen items were thrown into the garage without care, and a roof leak started after the new installation. An engineer confirmed the flashing was installed incorrectly. The owner response confirmed they returned to finish remaining items. Carol Taylor hired Southeast twice to fix a leaking wall with mold. The leak returned both times. The owner response acknowledged the architectural complexity but noted 18 months had passed without complaints before the review.
All four one-star reviews involve multi-month reconstruction or complex repair projects rather than straightforward mitigation. The pattern suggests the company handles the emergency response well but can struggle with sustained project management on larger rebuilds. Owner responses are personalized and signed by name (Micah Voraritskul), engage with specific claims, and in two cases provide factual context that reframes the complaint. This is active reputation management, not template deflection.
Seth (project manager — praised in multiple reviews for caring, repeat-client management). Matthew (project manager — praised alongside Seth for leading restoration and treating families well). Aaron (mitigation technician — praised for fast day-one response and thoroughness). Christian (project manager — praised for navigating complex tree-strike rebuild). Dylan Owens (project contact — praised for communication; also named in Haley Miller's negative for initially attributing a roof leak to wear and tear). EJ Brown (mitigation — praised for responsiveness). Zach (team member — praised for quality work). Charlie (technician — praised for detailed explanations). James (project contact — praised for communication and follow-through). Brandon Harris (team member — praised for advocating for customer). Michael Fraley (project manager — praised for scheduling and communication). Ashton (team member — praised as a standout). Hunter (team member — praised for mitigation and roof replacement). Jessica (office/project contact — praised for working with insurance). Shaq (team leader — praised for managing belongings with care). David (repair technician — praised for ceiling repair work). Kieran, Randall, Justin (team members — praised together for flooded kitchen recovery). Scott, Jeremy (team members — praised for responsiveness). Bradley (mitigation — praised for middle-of-the-night response). Alex (team member — praised in multiple reviews for tree damage and overall helpfulness). Jason (technician — named in Haley Miller's negative for dismissing flooring concerns).
For emergency water extraction and initial mitigation, Southeast Restoration delivers fast, well-coordinated response with named project managers who stay in touch. If your job requires extended reconstruction, pin down the timeline in writing, confirm who your dedicated project manager will be, and get independent mold testing before authorizing remediation work from the same company.
Keep in mind
- Southeast Restoration does both mold testing and mold remediation. That means the company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- Three of four recent one-star reviews describe projects dragging months past initial timelines. Large reconstruction jobs with insurance involvement carry the highest risk of delays here.
- They rely on subcontractors for some trades. One negative review specifically cited the company not having its own workers and crews being unavailable for weeks.
- The Chattanooga office is one of seven locations. Your project manager matters more than the brand name. Ask who will manage your job and whether that person stays assigned through completion.