Provider profile
911 Restoration of Chattanooga
Provider snapshot
What this listing says
Chattanooga homeowners dealing with water damage or mold after a leak, especially those who need same-day emergency response and reconstruction under one roof.
Best for
- Chattanooga-area homeowners who need emergency water extraction and drying after a flood or pipe burst, particularly on nights and weekends.
- Property owners who want one company to handle both the mitigation and the rebuild, avoiding the hassle of coordinating separate contractors.
- Commercial property owners in Hamilton County or surrounding areas who need fast restoration to minimize business downtime.
- Homeowners in Chattanooga's humid climate who want to rent dehumidifiers for ongoing moisture control without committing to a full remediation project.
About this company
911 Restoration of Chattanooga is a franchise location of the national 911 Restoration brand, based on East Brainerd Road. They handle water damage, fire damage, mold removal, sewage cleanup, sanitization, and commercial restoration across a wide territory spanning southeast Tennessee, northwest Georgia, and northeast Alabama. Their website claims IICRC certification and a 45-minute response time.
The standout here is scope. They handle both the mitigation side (water extraction, drying, mold removal) and the reconstruction side (rebuilding walls, floors, the full repair). They also rent dehumidifiers directly, which is unusual for a restoration company. Their mold page describes a process that includes a free visual mold inspection, HEPA air filtration, and moisture detection. They do both testing and remediation for mold, which creates a conflict of interest you should be aware of.
911 Restoration is a national franchise, so this Chattanooga location operates under the parent brand's systems and training. Reviews mention Pat Jones as the local operator, and he shows up repeatedly as the point of contact across jobs ranging from water damage to septic issues to storm door installation. The operation appears to be a small, Pat-centric team with a handful of crew members.
At 4.7 stars across 32 Google reviews, the rating is solid but built on a relatively small sample. Most reviewers praise speed and communication, but the two recent one-star reviews describe very different problems worth weighing.
Services
Service area
Headquartered in Chattanooga, Tennessee at 8111 E Brainerd Road. They list service areas across three states: in Tennessee, Chattanooga, Athens, Dayton, Dunlap, Hamilton County, Bradley County, and Marion County; in Georgia, Catoosa County, Walker County, Whitfield County, Dade County, and Tunnel Hill; and Fort Payne in northeast Alabama. That is a wide geographic footprint for a small operation, so confirm response times if you are outside the Chattanooga metro.
Review consensus
Pat is the most frequently named person in reviews and draws consistent praise for fast response times, clear communication, and a willingness to take on varied jobs. Alycia Whaley described how Pat and his team arrived at nine at night, set up dehumidifiers and air scrubbers, and kept her informed throughout the insurance process. Multiple reviewers mention same-day or same-hour response. Melinda Fifield, who works with the company in a professional capacity, singled out Eric Barnes and Emily Fifield as standout supervisors on the reconstruction side. Joshua earned praise from Greg Gignilliat for a septic field line replacement, with financing options and honest communication. Joe is mentioned alongside Pat for installation work. Several reviewers note the team explains the process clearly and proactively communicates updates.
2 found across 32 total reviews at 4.7★. Angel Foster described a fire damage situation where the company filed a lien on her property because State Farm had not paid them promptly. She had to make a payment to preserve her credit while already dealing with fire recovery costs. She argues mitigation should be the insurance company's responsibility, not the homeowner's burden. Debbie Mashburn, a Local Guide with 29 reviews, reported that her daughter hired them for a kitchen mold job. After demolition and mold cleaning, the company disappeared for months. Five months later they returned for partial work but still did not finish. Six months total passed before the kitchen was usable, and the daughter had to do her own countertops and sink hookups.
The two complaints point to different structural issues. The lien complaint suggests the company's billing practices may not protect homeowners from insurance payment delays. The abandoned kitchen job suggests capacity or project management gaps when the work shifts from mitigation to reconstruction. Neither complaint was addressed by the owner online, and the zero-percent owner response rate on recent negatives is a gap for a franchise that presumably has reputation management resources.
Pat Jones (owner/operator — strongly positive across multiple reviews). Joshua (project lead for septic work — positive). Eric Barnes (supervisor, reconstruction — positive). Emily Fifield (supervisor, reconstruction — positive). Joe (crew member — positive).
Ask for Pat by name and get a written scope of work with a timeline before anything starts. If your job involves insurance, ask specifically what happens if your carrier is slow to pay and whether a lien is part of their process. For mold work, get an independent test before hiring them to remediate.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one you'd pay to fix it. Consider getting an independent mold test first.
- One reviewer reported that the company filed a lien on their fire-damaged property when their insurance company was slow to pay. The homeowner had to make a payment out of pocket to protect their credit. Ask upfront how they handle insurance payment delays.
- A reviewer's daughter had a kitchen mold job that took six months to finish, with the company disappearing for months between visits. The homeowner had to install her own countertops and sink hookups. Ask for a written timeline with milestones before work begins.
- The owner did not respond to either of the two recent one-star reviews. That zero-percent response rate on negatives may indicate the company is not actively monitoring its online reputation.
- Their claimed service area spans three states and over a dozen counties. If you are in Fort Payne, Alabama or Catoosa County, Georgia, confirm response times before booking.