Provider profile
Mr. Restoration
Provider snapshot
What this listing says
Middle Tennessee homeowners from Nashville to Manchester dealing with water damage or crawl space mold who want one company handling mitigation through full reconstruction.
Best for
- Homeowners in Nashville, Murfreesboro, Manchester, and the I-24 corridor who need same-day emergency water extraction with a stated 45-minute response.
- Properties with crawl space moisture or mold problems, especially older homes with vented construction or newer builds where construction moisture was trapped during framing.
- Buyers who want mitigation and reconstruction handled by one company so they do not need to coordinate a second contractor after drying is done.
- Commercial property managers in Rutherford or Coffee County needing mold remediation with documentation for insurance and regulatory compliance.
- Homeowners dealing with post-disaster duct contamination who want NADCA duct cleaning as part of the same restoration project.
About this company
Mr. Restoration is a family-owned restoration company based in Manchester, TN that handles water damage, fire damage, mold remediation, and crawl space work across Middle Tennessee. They claim a 45-minute emergency response time and staff a live answering line around the clock. Their founding team brings 60-plus years of combined restoration experience.
What sets them apart from many restoration companies in the Nashville-Manchester corridor is their scope. They do mitigation and full reconstruction in-house, so you deal with one crew from water extraction through drywall, flooring, and paint. They also run a NADCA air duct cleaning operation and offer crawl space encapsulation, which is relevant in Middle Tennessee where humidity and older vented crawl space construction create persistent moisture problems. Their mold remediation process includes containment, HEPA filtration, and antimicrobial treatment. They hold IICRC, AMRT, and NADCA credentials.
The company is locally owned and operated out of Manchester, not a franchise. They describe themselves as family-run and emphasize that callers reach a local team member rather than a call center. They work with all major insurance carriers and handle claim documentation directly.
4.8 stars on Google with 75 reviews is a strong rating for a restoration company, particularly one that does high-stress emergency work where billing disputes are common in the industry. The volume is still modest, but the consistency across reviewers suggests genuine satisfaction with field crews.
Services
Service area
Headquartered in Manchester, TN. They serve Middle Tennessee along the I-24 corridor, listing specific service areas including Nashville, Murfreesboro, Franklin, Brentwood, Hendersonville, Manchester, McMinnville, Tullahoma, Shelbyville, Smyrna, Lebanon, Belle Meade, Winchester, Fayetteville, and La Vergne. That is a wide geographic spread from a Manchester base, covering roughly 70 miles in each direction.
Review consensus
Cruz Pitsinos is the most frequently named employee, praised across at least six reviews for communication, follow-through, and explaining the process. Reviewers describe him as keeping them informed throughout multi-day drying jobs and being available for questions even when the homeowner lives out of state. Greg Warren earned a memorable mention for working through Christmas Eve on a water damage emergency. Chris drew praise for urgency and communication during initial contact. Multiple reviewers highlight fast response times, with several reporting crews on site within two hours of calling. The consistent theme is communication: reviewers repeatedly note that the team kept them informed and answered questions throughout the process. Several homeowners specifically mention the company saving hardwood floors from water damage.
3 found across 75 total reviews at 4.8★. The most detailed complaint came from a Local Guide who described being unable to get a written estimate during mitigation work, feeling pressured to sign after the job was done, and then being charged $490 in additional legal fees after his insurance paid the full $10,763 invoice. The owner responded with a detailed rebuttal, stating the reviewer raised no concerns during the project and that insurance had agreed to pay in full, though payment had not been fully received. A second reviewer described being oversold on a $3,000 mold remediation scope that turned out to need far less work once the subcontractor opened things up. The owner confirmed the scope was adjusted and a credit issued. A third reviewer reported poor cleanup, unfinished patching, and an unleveled floor. The owner noted she had signed a completion form and that the review appeared after a lien was filed for unpaid balance, but offered to inspect and correct any legitimate issues. The fourth one-star review was from someone seeking employment, not a customer, as confirmed by the owner's response.
The billing-related complaints share a structural pattern: emergency mitigation work begins before pricing is fully documented, the homeowner later feels the charges are excessive, and the situation escalates when insurance payments are delayed or the homeowner disputes the bill. Two of three substantive complaints involved liens or collection actions. The owner responds to every negative review with detailed, personalized rebuttals that include specific facts from the project. These are not template responses. That level of engagement suggests the company tracks its work carefully, but the disputes themselves suggest the pre-work pricing conversation could be stronger.
Cruz Pitsinos (field technician/project manager -- consistently positive across 6+ reviews for communication, follow-through, and professionalism). Greg Warren (owner or senior staff -- positive, praised for personal dedication including working Christmas Eve). Chris (initial contact/field staff -- positive, praised for communication and urgency).
Ask for Cruz if you can. He is the name that keeps coming up for keeping homeowners informed and handling the work well. Get your pricing agreement in writing before any work starts, especially for emergency mitigation where the pressure to act fast can mean the estimate conversation gets skipped. If your insurance is likely to be slow paying, clarify the company's late-payment terms upfront so you are not surprised by additional fees.
Keep in mind
- Mr. Restoration does both mold testing and mold remediation. That is a conflict of interest. A company that finds the mold also profits from removing it. Consider getting an independent mold assessment before signing a remediation contract.
- Pricing transparency has been a recurring complaint. One reviewer reported being unable to get a written estimate upfront and feeling pressured to sign after the work was done. Another described being oversold on the initial scope. Get a detailed written estimate before work begins and confirm what happens if the scope changes.
- Two of the three substantive negative reviews involved billing disputes that escalated to liens or collection fees. Ask upfront about their payment terms, what happens if your insurance payment is delayed, and whether additional fees apply if the account goes past due.
- They are based in Manchester but claim a service area stretching from Nashville to Fayetteville and beyond. The 45-minute response guarantee may not hold for properties at the edges of that range. Confirm response time for your specific location.