Provider profile
ServiceMaster Restoration Services - Sioux Falls
Provider snapshot
What this listing says
Sioux Falls homeowners and commercial property owners needing mold remediation bundled with water damage restoration from a franchise location with 35 years of regional history and a 5.0 Google rating.
Best for
- Sioux Falls and Sioux Empire homeowners dealing with mold discovered after a water damage event, where bundling both services under one company simplifies the process.
- Commercial property managers needing a single vendor for water mitigation, mold work, and reconstruction across larger facilities.
- Homeowners whose insurance company recommends ServiceMaster — the franchise works directly with insurers on billing and claims.
- Residents in older Sioux Falls neighborhoods along Cliff Avenue or near the Big Sioux River where basement moisture and mold are recurring issues.
About this company
ServiceMaster Restoration Services in Sioux Falls is a locally owned ServiceMaster Restore franchise based out of Tea, SD. Mold is one piece of a broader restoration operation that also covers water damage, fire and smoke cleanup, storm damage, and carpet cleaning. They handle both residential and commercial properties, and their mold page describes inspection, removal, and moisture source correction.
The website mentions containment, negative air, and dehumidification in their insurance education materials, and references IICRC certifications held by staff. Tim Schavee holds IICRC certifications in water, fire, odor, mold, trauma, and crime scene cleaning. Shawn Warren, the regional operations manager, carries IICRC certifications in water, fire and smoke, odor, and trauma. The mold-specific page focuses on identifying moisture sources and preventing recurrence rather than detailing specific equipment or testing methods.
This franchise has been serving the Sioux Empire and southwest Minnesota for over 35 years, with the current ownership in place for 15 years. Branch Manager Lori Schnasa launched the Tea location in 2022 after growing up in the ServiceMaster system — her father was one of the first distributors for Minnesota, Iowa, and South Dakota. Tim Schavee has been with ServiceMaster since 1987.
A 5.0 rating across 46 Google reviews is unusual. Most of these reviews describe water damage response and carpet cleaning rather than mold work specifically, so the rating reflects the overall restoration operation rather than mold remediation in isolation.
Services
Service area
Based in Tea, SD (just south of Sioux Falls). Serves the Sioux Falls metro and the broader Sioux Empire region of South Dakota, plus southwest Minnesota. Specific cities listed on their website include Beresford, Brandon, Brookings, Canton, Harrisburg, and Hartford.
Review consensus
Dave is the most frequently named technician, praised for showing up quickly, explaining the process clearly, and staying late to get equipment set up (one reviewer noted he stayed on a Friday afternoon until everything was ready for Monday). Edgar draws praise for honesty and going above and beyond — multiple reviewers mention him by name for water damage response and carpet work. Darren Nelson is called out for prompt, accommodating service and fair pricing. Reviewers consistently highlight fast response time, clear communication, and respectful treatment of their homes.
0 found across 46 total reviews at 5.0★. No 1-star reviews found. With zero negative reviews in the last 18 months across 46 total reviews at 5.0 stars, there are no complaint patterns to report.
The review base is weighted toward water damage emergencies and carpet cleaning rather than mold-specific work. Only a handful of reviews reference mold at all (one mentions mold cleanup in an apartment after storm damage, another mentions basement mold removal). This means the strong rating reflects general restoration quality but does not provide strong signal on mold remediation specifically.
Dave (technician — consistently positive, praised for speed, professionalism, and thorough explanations). Edgar (technician — positive, praised for honesty, hard work, and going above expectations). Matt (technician — positive, mentioned alongside Edgar for tearout work). Darren Nelson (technician — positive, praised for promptness, professionalism, and fair pricing). Nate (technician — positive, praised for politeness and quick start). Brady (technician — positive, mentioned for attic inspection). Lori Schnasa (Branch Manager — positive, praised for dedication and going above and beyond). Tim Schavee (Regional Account Manager — positive, praised for communication and handling projects start to finish). Italy (technician — positive, mentioned for accommodating service). Beth (technician — positive, praised as helpful). Armando (technician — positive, praised for empathy and patience).
The review record is spotless but thin on mold-specific feedback. If you are hiring them for mold work, ask to speak with Dave or Edgar and request references from past mold remediation jobs specifically. The team clearly excels at water damage response and communication — if your mold problem stems from a water event, that overlap works in your favor.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Ask whether they will accept a third-party test result or recommend an independent tester.
- Most of the 46 Google reviews describe water damage and carpet cleaning jobs, not mold remediation. The 5.0 rating reflects the full restoration operation, and you should ask specifically about their mold project volume.
- This is a franchise location. The national ServiceMaster Restore brand has 65+ years of history, but this specific Tea/Sioux Falls branch has been under current ownership for 15 years and at the Tea address since 2022.
- Their service area claims cover the Sioux Empire and southwest Minnesota. Confirm response time for locations outside the immediate Sioux Falls metro.