Provider profile
Rainbow Restoration of Sioux Falls
Provider snapshot
What this listing says
Sioux Falls homeowners dealing with water damage that has led to mold growth who want a single Neighborly franchise handling mitigation, remediation, and reconstruction under one contract.
Best for
- Sioux Falls and surrounding communities in southeast South Dakota who need emergency water extraction that may involve follow-up mold remediation.
- Homeowners whose insurance company has connected them to Rainbow and who want a franchise-backed restoration company with a Neighborly Done Right Promise guarantee.
- Commercial property owners who need water damage, mold removal, or fire restoration handled under a single contract with reconstruction included.
- Repeat-use property managers and hotel operators who need a consistent restoration provider across multiple events, as several reviewers describe using them on multiple properties over years.
About this company
Rainbow Restoration of Sioux Falls is a locally owned Neighborly franchise at 4607 N 4th Ave, serving Sioux Falls and roughly 40 surrounding communities across southeast South Dakota, southwest Minnesota, and northwest Iowa. Their primary workload is water damage restoration, but they also handle mold removal, fire and smoke damage, carpet cleaning, odor removal, biohazard cleanup, and full reconstruction. They describe themselves as IICRC-trained and offer 24/7 emergency response for both residential and commercial properties.
Their mold remediation page describes a six-phase process: containment of affected areas, HEPA air filtration, removal of contaminated materials, cleaning and sanitizing, structural drying, and post-remediation verification. They also do mold testing in-house. The website is largely national Rainbow Restoration boilerplate with Sioux Falls location details layered on top, so it is hard to distinguish what this specific franchise does differently from any other Rainbow location. The service list is broad but nothing on the site points to unusual equipment or methods beyond what the franchise system provides.
Megan runs the Sioux Falls operation. Multiple reviewers describe her as the owner who stays involved in projects and communicates directly with customers. The franchise has an active field crew with names that recur across reviews: Tori, Koda, Bri, Wanda, DD, Nate, and Eddie. Several reviewers mention using the company multiple times across years, which suggests repeat-customer loyalty in the Sioux Falls market.
The 4.6-star Google rating across 103 reviews is solid but not exceptional. Most of the review volume comes from water damage jobs, not mold-specific work. Only two reviews (Jennifer Hsu and Aana Shaw) explicitly mention mold discovery tied to water damage, and one (James Howard) mentions mold mitigation. The mold experience in the review data is thin relative to the water damage track record.
Services
Service area
Based at 4607 N 4th Ave in Sioux Falls, South Dakota. The website lists roughly 40 service communities including Sioux Falls, Brandon, Harrisburg, Tea, Dell Rapids, Canton, Madison, Lennox, Baltic, Garretson, Worthing, Colton, Crooks, Hartford, Parker, Luverne (MN), Worthington-area (MN), Rock Valley (IA), Hawarden (IA), and Inwood (IA). That coverage spans three states, and locations at the edges are 60-90 miles from the Sioux Falls office. Confirm response time for outlying areas.
Review consensus
Tori (also spelled Tory and Tories) appears in the most reviews, praised for friendliness, communication, and hands-on cleanup work. Sarah Brinkman noted Tori took extra time communicating through the whole process. Carol Place named Tori and Eddie for water mitigation work. Megan draws praise as the owner who stays involved: Tricia Chauncey credited Megan and the mitigation team for solid water damage work, Wyatt W described Megan as knowledgeable and communicative during the entire process, and Jamie Hofland said Megan went above and beyond. Koda (also spelled Coda) gets praise from Chris Torbert for saving hardwood floors with excellent equipment and from Shannon Wennblom for efficient water damage work. DD and Wanda are named together by two reviewers (Sisters Sisters Vlog Hendz and Marisela Sanchez) for being respectful and helpful. Bri appears in several reviews for carpet cleaning and mitigation work. Kay Heimark named Bri and Wanda for punctual carpet cleaning. Multiple reviewers highlight fast response times, including after-hours arrivals and weekend availability.
4 found across 103 total reviews at 4.6★. 4 one-star reviews exist in the last 18 months, all from 2025-2026. Ashlie Terrasaz (November 2025, 14 reviews, Local Guide) gave the most detailed account: her project ran from October 3 to November 20, she had to constantly follow up to keep work moving, the office scheduling was disorganized, she called the general manager and never got a callback, and she was charged over $1,300 while the main asbestos remediation work was subcontracted out. Wall repairs were not included and required a separate department with another inspection fee. She praised the field technician but described the rest of the experience as terrible. Three additional 1-star reviews appeared on the same day (March 24, 2026): Mataya Flute (1 review) named Shelly as "the absolute worst," Boomer (11 reviews, Local Guide) called the business "very unprofessional," and Cal (0 reviews) left no text. The owner responded to all three with an identical template saying they could not find the reviewer in their records and asking them to email julier@rainbowrestores.com.
The three same-day 1-star reviews with identical owner template responses are notable. The owner's "I can't find your work order" response to all three either means these reviewers used different names, never actually hired the company, or the office record-keeping has gaps. Separately, the Ashlie Terrasaz complaint points to an office-versus-field quality gap: the technician was praised while the project management, scheduling, and scope coordination failed. This is a common pattern in franchise restoration companies where field crews are strong but the administrative side struggles with multi-trade coordination. Owner response rate on negatives is 100% in the visible window, but all responses follow a similar template rather than engaging with specifics.
Tori/Tory/Tories (field technician — positive, praised across multiple reviews for communication, friendliness, and cleanup work). Megan (owner/manager — positive, praised for involvement, knowledge, and going above and beyond). Koda/Coda (field technician — positive, praised for saving hardwood floors and efficient water work). Bri/Brittany (field technician — positive, named for carpet cleaning and water mitigation). Wanda (field technician — positive, named twice for respectful work alongside DD and for carpet cleaning). DD (field technician — positive, named twice for being helpful and respectful). Eddie (field technician — positive, named for water mitigation). Nate (field technician — positive, mentioned by SSG for quality work). Liv (field technician — positive, named for carpet care work). Misti (staff — positive, named for after-hours responsiveness). Shelly (unknown role — negative, named by Mataya Flute as "the absolute worst").
The field crew at this franchise earns its 4.6 stars. Ask for Tori or Koda by name if you have a water damage job. For mold work specifically, the review evidence is thin — most praise relates to water damage extraction and carpet cleaning, not mold remediation. Watch the project coordination side: get a written scope with timeline, confirm what work Rainbow handles directly versus subcontracting, and establish a single point of contact before the job starts. If you need mold testing, get an independent assessment first since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem will bill you to fix it. Get an independent mold assessment before committing to remediation work.
- The most detailed negative review (Ashlie Terrasaz, November 2025) describes a project that dragged from October 3 to November 20 with poor scheduling coordination from the office. She was charged over $1,300 while the main work was subcontracted to an asbestos remediation team, and wall repairs were not included. Ask upfront what work Rainbow handles directly versus what gets subcontracted.
- Three 1-star reviews appeared on the same day (March 24, 2026). Two came from thin-profile reviewers, one had no text, and the owner responded to all three with the same template saying they could not find the reviewer in their records. This cluster is unusual but does not erase the legitimate detailed complaint from Ashlie Terrasaz.
- The website is heavily national franchise boilerplate. The mold remediation process described (containment, HEPA filtration, drying) is standard Rainbow Restoration language, not specific to this Sioux Falls franchise. Ask what equipment this location owns and what their crew has actually done on mold jobs locally.
- The claimed service area covers roughly 40 communities spanning three states. Confirm response time and crew availability for locations far from Sioux Falls.