Provider profile
Crew Restoration & Construction Inc.
Provider snapshot
What this listing says
Sioux Falls homeowners who need water damage dried, mold removed, and the rebuild handled by one company — Crew runs demo through construction with 24/7 response.
Best for
- Sioux Falls-area homeowners dealing with water damage who want one company to handle drying, mold removal, and the rebuild without coordinating multiple contractors.
- Commercial property managers in the tri-state area (SD, IA, MN) who need a single vendor for emergency restoration and post-damage reconstruction.
- Buyers who want financing options for restoration work — Crew offers 0%, 12-months-same-as-cash, and 15-year plans.
- Anyone needing 24/7 emergency water extraction in the greater Sioux Falls region, including Brookings, Mitchell, and Yankton.
- Homeowners dealing with post-flood mold growth who want testing and remediation handled by the same company, provided they understand the conflict-of-interest tradeoff.
About this company
Crew Restoration & Construction operates out of Sioux Falls, South Dakota, and positions itself as an all-in-one restoration and construction shop. Owner Kyle Eberts runs a company that handles water damage, fire damage, mold removal, biohazard cleanup, and then rebuilds whatever got torn out — from drywall to full home construction. They claim over 40 years in the construction field.
The standout here is the single-vendor model. Crew takes moisture readings, dries the structure, removes damaged materials, and then sends its own construction team to replace everything. They also offer mold testing and air quality testing alongside mold remediation. For buyers who want one company from start to finish, that is the pitch. They offer financing including a 12-months-same-as-cash option and a 15-year payment plan.
Crew claims IICRC credentials for its technicians on the water damage page. The service area is broad — the website lists roughly 100 cities across South Dakota, northwest Iowa, and southwest Minnesota, all radiating from Sioux Falls. They run 24/7 emergency response for both residential and commercial properties.
At 4.8 stars across 426 Google reviews, Crew sits in strong territory. That volume is unusual for a Sioux Falls restoration company. A large cluster of recent 5-star reviews reference Zach Wiseman by name, many from employees of Waterbury Heating & Cooling — a referral partner rather than direct customers, which inflates the praise signal somewhat.
Services
Service area
Crew is headquartered at 3503 S Norton Ave in Sioux Falls, South Dakota. The website lists roughly 100 service cities across South Dakota, northwest Iowa (Sioux City, Rock Rapids, Hull), and southwest Minnesota (Luverne, Worthington). Major South Dakota cities covered include Brookings, Mitchell, Yankton, Vermillion, and Brandon. That tri-state footprint is broad for a single-location company — confirm availability and response times for locations far from Sioux Falls.
Review consensus
Zach Wiseman dominates the positive reviews — dozens of customers and business partners praise his responsiveness, communication, and follow-through on water damage jobs. Victor Arce draws multi-year loyalty from repeat customers who describe him as knowledgeable and quick to respond. Eric earns praise for staying focused until work reaches a high standard. Jayden and Brock get called out together for clean, efficient on-site work. Khayman and Trey receive praise for explaining the restoration process clearly. Multiple reviewers highlight fast emergency response times, with one noting a crew arrived within an hour of calling.
5 found across 426 total reviews at 4.8★. The five recent complaints paint two distinct problems. First, billing and transparency: G.N. alleges the company lied about scope and pricing, then pursued legal action; Winter Green describes overcharging through mystery charges and a software-generated estimate process. Second, construction project management: Jane Doe's detailed review names project manager Brandy specifically, describing non-existent communication, subcontractors who no-showed, no on-site quality checks, and a project that dragged from weeks to months. Winter Green separately alleges the company abandoned exterior and interior work mid-winter with the home exposed. Barb Oberly, a Local Guide with 39 reviews, describes receiving an estimate before the company even knew the scope, then getting ghosted when asking questions. Virgil Wright's complaint about work not lasting was reframed by the owner's response noting the roof work was performed 10 years prior.
The owner responds to 100% of negative reviews, but the quality varies. Some responses provide useful context — like the Virgil Wright response noting the work was a decade old. Others are generic templates offering a phone number or email without addressing the specific complaint. Winter Green's review received a response claiming no record of the customer, which could indicate a fake review or a record-keeping gap. The large cluster of Waterbury Heating & Cooling employee reviews on the same date (June 17, 2026) suggests a coordinated referral-partner review push rather than organic customer feedback.
Zach Wiseman (sales/project lead — overwhelmingly positive, mentioned in 20+ reviews). Victor Arce (project lead — positive, praised for responsiveness and knowledge). Eric (technician — positive, praised for attention to detail). Jayden/Jaden (technician — positive, praised for on-site work quality). Brock (technician — positive, paired with Jayden on jobs). Khayman/Cayman (technician — positive, praised for explaining process). Trey (technician — positive, praised for knowledge). Sy (technician — positive, friendly). Brandon (technician — positive, responsive). Lauren (technician — positive, mentioned once for garage door work). Kyle (owner — positive, mentioned once). Brandy (project manager — negative, named in detailed 1-star review for poor communication, no site visits, and unreliable subcontractors).
Crew's strength is emergency water damage response — Zach Wiseman's name surfaces so frequently that requesting him specifically is a reasonable move. The build-back and construction phase carries more risk based on the negative reviews, so if your project involves reconstruction, pin down the project manager's name and communication expectations in writing before signing. Get your mold testing done independently if possible.
Keep in mind
- Crew does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation services.
- The construction/build-back phase draws the sharpest criticism. One reviewer described project manager Brandy as non-communicative, with subcontractors who no-showed and delivered poor-quality work. A separate reviewer alleged the company abandoned exterior work mid-project during winter.
- Billing transparency is a recurring concern. Two reviewers allege unexpected charges and overcharging. The owner's responses to these reviews are generic rather than addressing the specific pricing claims.
- Many recent 5-star reviews come from employees of Waterbury Heating & Cooling, a business referral partner. These reflect a business relationship more than homeowner restoration experiences.
- The service area spans roughly 100 cities across three states. If you are outside the Sioux Falls metro, confirm response times and whether the same crew handles your area.