Provider profile
Action Carpet Cleaning and Water Restoration
Provider snapshot
What this listing says
Black Hills homeowners dealing with water damage that led to mold, who want one crew to handle extraction, drying, and remediation under the same roof.
Best for
- Rapid City and Black Hills residents who need water damage and mold handled by one company without coordinating multiple contractors.
- Homeowners with flooded basements who need same-day emergency response and insurance documentation handled by the crew on-site.
- Commercial properties like hotels and senior living facilities that need recurring carpet and floor maintenance alongside emergency restoration capability.
- Buyers who want an owner-operator model where Mike personally handles escalations and comes back to redo work if the first crew falls short.
About this company
Action Carpet Cleaning and Water Restoration is a Rapid City, South Dakota company that started as a carpet cleaning operation in 2000 and grew into water damage restoration and mold work. Owner Mike runs jobs himself and still shows up personally for callbacks. Melissa, his co-owner, holds the same mold inspection and remediation credentials he does. The company is an IICRC firm.
The standout here is the water-to-mold pipeline. They run 24-hour emergency water extraction using what they call the El Diablo truck mount, then handle drying with dehumidifiers and air movers, and follow through with mold remediation if growth shows up. Their mold page links to SoDak Environmental for independent testing, but Mike and Melissa also hold mold inspector credentials and the company lists air quality testing as a service. They also do asbestos abatement and offer a national storm response program, claiming they can mobilize within 48 hours anywhere in the US.
Mike started the business 25 years ago and has since developed equipment that received a gold label from the Carpet and Rug Institute. The company recently opened a second location in Vermillion, SD, and is expanding toward Sioux Falls and Sioux City, Iowa. They handle both residential and commercial work, including hotels and senior living facilities.
A perfect 5.0 across 66 Google reviews is unusual. Zero negative reviews in the last 18 months. The volume is modest, but the consistency is notable for a company that handles emergency water work, where stress and miscommunication typically generate at least a few complaints.
Services
Service area
Headquartered in Rapid City, South Dakota, with a second location at 910 James St in Vermillion, SD. Lists over 20 cities across South Dakota including Sturgis, Spearfish, Deadwood, Lead, Hill City, Keystone, Pierre, Mitchell, Sioux Falls, and Yankton. Claims expansion into Sioux City, Iowa. Also advertises a national water damage storm response program with 48-hour mobilization.
Review consensus
Mike gets named more than any other staff member, with reviewers consistently noting he shows up personally, works fast, and handles insurance paperwork. Sara and James are praised as a carpet cleaning duo for being efficient and doing solid work on vinyl and carpet. Jason is called out for handling a whole house solo. Melissa is mentioned by name in a flooding scenario where she helped put the caller at ease immediately. Multiple reviewers highlight fast emergency response times, with one noting a 20-minute arrival after a water main break at a senior living facility. Repeat customers are common, with several reviewers mentioning second or third visits. Commercial clients, including a hotel and a senior living community, confirm ongoing relationships.
0 found across 66 total reviews at 5★. No 1-star reviews exist in the last 18 months. The only hint of a complaint comes from a 5-star review by Shellie Stubsten, who noted that an initial carpet cleaning by a different employee did not meet the company's standards. Mike came to her house and redid the work himself, earning the 5-star rating. This suggests the owner takes callbacks seriously, but also that crew quality can vary.
This is an owner-operator business where Mike personally handles a large share of jobs and steps in when something goes wrong. That model produces strong reviews but creates a dependency: the experience may differ when Mike is not on site. As the company expands to Vermillion and eyes Sioux Falls and Sioux City, the ratio of Mike-handled jobs to crew-handled jobs will shift. The Stubsten review already shows that gap in action.
Mike (owner, carpet cleaning, water restoration, mold remediation -- consistently positive across dozens of reviews). Melissa (co-owner, mold inspector -- positive, praised for reassuring communication during a flooding emergency). Jason (carpet cleaning technician -- positive, praised for handling a full job solo). Sara/Sarah (carpet cleaning technician -- positive, praised for efficiency and quality work on vinyl and carpet alongside James). James (carpet cleaning technician -- positive, praised alongside Sara for fast and thorough work).
If you are in the Rapid City area and need water damage or mold work, this company has an unusually clean track record and an owner who personally backs the work. Ask for Mike on your first job so you can calibrate quality. For the expanding service areas, confirm who will actually be on site and what the response time commitment is before signing anything.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one you would pay to fix it. Ask whether they will accept a third-party test or recommend an independent inspector before scoping remediation work.
- Their service area claims are broad. They list 20+ cities across South Dakota, a new Vermillion office, expansion into Sioux Falls and Sioux City, Iowa, and a national storm response program. Confirm actual response times and crew availability for locations outside Rapid City before booking.
- The mold remediation page links to SoDak Environmental for testing, but the company also advertises its own air quality testing and mold inspection. Clarify upfront which entity will perform your test and whether that report will come from an independent lab.
- With 66 reviews and zero negatives, the review profile is unusually clean. This is a small sample, and the company is still growing. Your experience may be the first to test a new crew member or a new service area office.