Provider profile
DCR - Dakota Cleaning & Restoration
Provider snapshot
What this listing says
South Central South Dakota homeowners dealing with water damage, sewage backups, or mold in rural properties where the nearest restoration company may be hours away.
Best for
- Homeowners in Platte, Mitchell, or rural South Central SD who need water damage or mold restoration with same-day response.
- Rural property owners on wells or septic systems dealing with sewage backups that require careful handling and disinfection.
- Buyers who want a single company to handle both inspection and remediation, and who value daily communication about progress.
- Commercial property managers needing restoration for offices, rental units, or facilities with insurance claim support.
- Anyone who has had water damage and wants mold checked before it spreads behind walls or under flooring.
About this company
DCR - Dakota Cleaning & Restoration is a family-owned restoration company based in Platte, South Dakota, serving Platte, Mitchell, and a wide swath of rural South Central SD. They handle water damage, mold inspection, mold removal, sewage backups, fire damage, and a full slate of cleaning services. They run two offices with separate phone lines for Platte and Mitchell, and they claim a 60-minute response time with 24/7 emergency availability.
What stands out is their rural focus. They openly acknowledge the realities of working on properties with gravel roads, long driveways, well and septic systems, and outbuildings with equipment. Their website describes using containment to prevent spread during remediation, and drying and dehumidifying as a standard step. They mention IICRC certification for both water and mold work. They also offer direct insurance billing and help with adjuster coordination, which matters when you are juggling a damaged property and paperwork at the same time.
The business started as Dakota Carpet Cleaning in 2016. Jason Brown purchased it in 2019 and expanded into restoration, renaming it to reflect the broader scope. Jason brings 20 years of construction experience, which is relevant when remediation involves tearing out drywall or repairing structural damage. DCR is active in the community through Chamber of Commerce memberships in Winner, Chamberlain-Oacoma, and Platte.
A 4.9-star rating across 127 Google reviews is unusually strong. Only 2 reviews in the last 18 months fell below 4 stars, and both were 3-star ratings with mild complaints. That consistency over time, in a rural market where word of mouth carries real weight, says something about how they operate.
Services
Service area
DCR is headquartered in Platte, South Dakota, with a second office in Mitchell. Their primary service area covers South Central SD including Chamberlain, Winner, Yankton, Huron, Parkston, Salem, Corsica, Gregory, Wagner, and Wessington Springs. They list an extended service area reaching into northern Nebraska towns like Valentine, Ainsworth, and O'Neill. For properties on the outer edges, confirm response time before booking.
Review consensus
Reviewers consistently highlight punctuality and communication. Multiple people mention DCR arriving early or on time and explaining what they were doing. Dwight is named in three separate reviews for carpet and duct cleaning work at both homes and commercial buildings like a funeral home and a Legion Club. Devynn and Shawn are praised by name for being early and helpful. Jordan is credited with coordinating scheduling and staying in touch. Several reviewers describe same-day response for emergencies, including a sewage backup in Dell Rapids where DCR drove from Platte to handle the job that day. Repeat customers appear frequently, with multiple reviewers saying they have used DCR before and will again.
2 found across 127 total reviews at 4.9★. No 1-star reviews exist in the recent window. The 2 negative reviews are both 3-star ratings. Troy VanHeufeln described the crew as efficient and polite but said they should clean up better after themselves, adding he would probably use them again. The owner responded with a generic thank-you that did not acknowledge the cleanup concern. Mallory Hagberg, a Local Guide with 13 reviews, left a 3-star rating with no text, so the specific issue is unknown and the owner did not respond.
The overwhelming pattern is a small-town restoration company that runs on relationships and repeat business. Many reviews are brief but warm, and several mention being return customers. The negative feedback is mild and isolated. The owner response pattern is limited: only one of two recent negatives received a reply, and that reply was a template thank-you rather than an engagement with the complaint.
Dwight (carpet and duct cleaning technician — positive across 3 reviews). Devynn (field technician — positive, praised for being early and helpful). Shawn (field technician — positive, praised alongside Devynn). Jordan (scheduling or coordination — positive, praised for communication). Jason Brown (owner — mentioned on website, 20 years construction experience).
DCR is a strong option if you are in their core service area around Platte and Mitchell. Ask for Dwight if you need carpet or duct work, and clarify with Jordan upfront who will be handling your job. For mold work specifically, request a written inspection report before agreeing to remediation so you have documentation and the option to compare.
Keep in mind
- DCR does both mold inspection and mold removal. That means the same company telling you there is a problem is also selling you the fix. Ask whether they will provide a written inspection report you can take to another remediator for a second opinion.
- Their service area list includes over 100 cities stretching into Nebraska. For towns on the outer edges, confirm response time and whether the 60-minute arrival claim still applies.
- Most reviews mention carpet cleaning, duct cleaning, or water damage work. Fewer mention mold-specific jobs, so ask for references from mold remediation projects similar to yours.
- The owner response to the one detailed 3-star complaint was a generic thank-you that did not address the specific concern about cleanup. That is worth noting if post-job site condition matters to you.