Provider profile
SERVPRO of Sioux Falls
Provider snapshot
What this listing says
Sioux Falls homeowners dealing with water damage or mold discovered during a home sale who need a full-service restoration company with in-house construction crews and 5,000 CFM desiccant drying capacity.
Best for
- Sioux Falls, Hartford, Tea, Brandon, and Dell Rapids homeowners who need mold remediation tied to water damage from flooding, pipe bursts, or sump pump failures.
- Home sellers or buyers who need mold remediation completed on a tight real estate timeline — this franchise specifically markets fast estimate turnaround for those situations.
- Property managers handling multiple units hit by storms or flooding, since the crew has handled 15+ properties simultaneously for one management company.
- Homeowners who want one company to handle the full cycle from water extraction through mold cleanup through drywall and trim reconstruction.
- Commercial property owners who need large-loss drying with the 5,000 CFM desiccant system that smaller local companies lack.
About this company
SERVPRO of Sioux Falls operates out of Hartford, South Dakota, serving the greater Sioux Falls metro and surrounding communities. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm response, and full construction rebuilds. They do both mold testing and mold remediation, which creates a conflict of interest you should understand before hiring.
The Sioux Falls franchise carries equipment that goes beyond the standard SERVPRO toolkit. A 5,000 CFM trailer-mounted desiccant handles large-scale water losses, an ultrasonic cleaning system restores contents rather than replacing them, and an IBIX media blaster removes soot and graffiti. Their mold process uses air scrubbers and HEPA vacuums for containment, with antimicrobial treatments on affected materials. Their website specifically markets mold remediation to homeowners in the middle of real estate transactions, emphasizing fast turnaround on estimates.
Lathe and Nicole Toft purchased this franchise in January 2026. They already own four other SERVPRO locations across Omaha, Council Bluffs, and Omaha West. Lathe co-owned Boji Builders Inc. starting in 2002, which explains why this franchise offers in-house construction and reconstruction rather than subcontracting it out. The staff holds IICRC certifications and trains through SERVPRO's corporate programs.
The franchise holds a 4.7-star Google rating across 146 reviews. For a restoration company, that rating with that volume signals consistent performance, though the bulk of reviews reference water damage work rather than mold-specific jobs.
Services
Service area
Headquartered in Hartford, South Dakota, about 10 miles west of Sioux Falls. Their listed service area covers Sioux Falls, Brandon, Tea, Dell Rapids, Crooks, Colton, Humboldt, Baltic, Lennox, Canton, and extends to Mitchell, Brookings, Watertown, Vermillion, Yankton, Madison, and Flandreau in South Dakota, plus Pipestone, Luverne, and Worthington in southwest Minnesota. That covers a radius of over 100 miles from their base — confirm response times for outlying locations.
Review consensus
The field crew — especially Marco, Tanner, and Isaac — gets named over and over for fast response times, clear explanations of what they are doing and why, and respectful treatment of homes. Multiple reviewers mention same-day or weekend arrival. Pedro draws praise for construction quality including framing, sheetrock, and trim work. Michael (also called Mikey) gets recognized as a project manager who keeps homeowners informed. Adam Birger, described as an owner, shows up in several reviews as hands-on and responsive. Several reviewers specifically praise the mold remediation work, including one who noted the technician identified mold under a bathroom vanity within 30 minutes and another whose home passed third-party air quality testing after cleanup.
2 found across 146 total reviews at 4.7 stars. Heather Ramm (February 2025) described a fire reconstruction project where the original construction manager stopped responding during demolition, the replacement ordered wrong insulation and argued about ratings, fought over kitchen window counts, and tried to keep the homeowner out of project details. She names Jessica as the owner who was on emails but did not respond to direct questions. The finished work had rough single-coat paint in the bathroom, caulking applied over packing tape on front windows, missing cabinet footings, and visible nail holes in trim throughout the house. The owner response was a template apology asking Heather to call the office. Lesley Hawkins (April 2025) left a 1-star review with no text, and the owner response of "Thank you for the review!" predates the review itself (January 2024), suggesting a system glitch or reposted review.
The disconnect between the cleanup/mitigation crew and the construction/reconstruction side is worth watching. Nearly every positive review praises the water extraction and mold cleanup teams by name. The one detailed negative targets the construction phase — different crew, different management dynamic. This franchise runs both service lines under one roof, but the quality consistency between them may differ. The owner response to the negative review was a generic template rather than engaging with the specific complaints about insulation ratings, paint quality, and cabinet footings.
Marco (technician — consistently positive across many reviews for water extraction, mold cleanup, and communication). Tanner (technician — consistently positive, pairs with Marco on most jobs). Isaac/Issac (technician — positive, frequently mentioned for HVAC duct cleaning and water damage). Nealey/Nealy (technician — positive, mentioned in water damage and duct cleaning). Pedro (technician/construction — positive, praised for framing, sheetrock, trim, and emergency board-up). Bryce (technician — positive, water damage). Michael/Mikey (project manager — positive, praised for keeping homeowners informed). Adam Birger (owner/manager — positive, hands-on reputation). Jessica (owner/manager — mixed, praised in one review but named negatively by Heather Ramm for being unresponsive during fire reconstruction). Eric (positive — tornado reconstruction communication). Ben (positive — mold remediation communication). Shelby (positive — mold remediation communication). Ron (positive — water leak detection). Amber (technician — positive, weekend check-ins during drying). Desmond (technician — positive). Wilfredo (technician — positive). Travis (technician — positive, construction). Chris (technician — positive). Dori Jenson (technician — positive, respectful and informative).
The water damage and mold cleanup crews at this franchise deliver fast, communicative service — ask for Marco, Tanner, or Isaac by name if you can. If your project involves construction or reconstruction work after the cleanup phase, ask detailed questions about who manages the build, what quality checkpoints exist, and how change orders get handled. The fire reconstruction complaint describes exactly the kind of problems that happen when construction oversight breaks down.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company assessing whether you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold test before committing to their remediation services.
- This franchise changed ownership in January 2026 when Lathe and Nicole Toft purchased it. The owners also run four other SERVPRO locations across Nebraska and Iowa, so day-to-day management falls to local staff rather than the owners themselves.
- The one detailed negative review describes fire reconstruction problems: wrong insulation ratings, sloppy paint jobs, caulking over packing tape, and management going unresponsive during the project. Mold remediation is a different service line, but the construction crew overlaps.
- Their listed service area stretches from Sioux Falls to Watertown, Yankton, Brookings, and into southwest Minnesota — a radius of 100+ miles. Confirm response times for locations far from their Hartford headquarters.
- Most reviews reference water damage cleanup, not mold-specific work. Only a handful of reviewers mention mold remediation directly.