Provider profile
IDC Fire and Water
Provider snapshot
What this listing says
Upstate South Carolina homeowners dealing with mold after water damage who want one company to handle mitigation, remediation, and full reconstruction under one roof.
Best for
- Homeowners in the Anderson, Greenville, or Spartanburg SC area needing emergency water extraction and mold remediation handled by the same crew.
- Insurance-claim situations where you want a company that already has relationships with USAA, Nationwide, and Sedgwick adjusters.
- Post-disaster scenarios (hurricane, fire, fallen trees) where you need one company to manage mitigation through full rebuild.
- Property owners who need contents packed out and stored in warehouse space during a long restoration project.
- Commercial property managers dealing with water intrusion who need a 24/7 emergency response across the Southeast.
About this company
IDC Fire and Water is a family-owned restoration company headquartered in Williamston, South Carolina, with offices also serving the Atlanta metro, Athens/northeast Georgia, and Nashville/middle Tennessee. Their primary identity is as a full-service restoration outfit: they handle everything from emergency water extraction and mold remediation through complete structural rebuilds, all in-house. The business address listed here covers their Anderson/Greenville SC territory, but the Google listing at 159 reviews and 4.9 stars reflects the company as a whole across all four markets.
What stands out is the single-contractor pipeline. IDC sends a mitigation crew (typically Ed Bognear, Sergio, and Drew) for water extraction and mold work, then transitions you to a project manager like Todd Dennis or James Manning for the rebuild. They maintain warehouse space for contents storage during long rebuilds and work directly with insurance adjusters through programs with USAA, Nationwide, Sedgwick, and Contractor Connection. The website mentions containment as the first step in their mold process, with room-by-room scoping and upfront cost estimates.
IDC has been operating since 1998, putting them at roughly 28 years in the restoration business. They are IICRC-affiliated based on their partner logos. The company actively recruits veterans, which they note on their homepage.
4.9 stars across 159 Google reviews is unusually high for a restoration company, especially one operating across four metro areas. Most of the volume comes from water mitigation customers praising the Ed/Sergio/Drew crew. The two recent one-star reviews both involve longer-term construction projects rather than the mitigation side, which suggests the rebuild experience can differ significantly from the initial emergency response.
Services
Service area
IDC is headquartered in Williamston, South Carolina, and operates across four regions: the Anderson/Greenville/Spartanburg area in upstate SC (covering Oconee, Pickens, Greenville, Spartanburg, Union, Laurens, Greenwood, and Abbeville counties), the Atlanta metro area in Georgia (Gwinnett, Fulton, Cobb, DeKalb counties with an office in Suwanee), the Athens/northeast Georgia area (Clarke, Oconee, Walton, Madison, Jackson, and Oglethorpe counties), and Nashville/middle Tennessee (Davidson, Williamson, Rutherford, Maury, Wilson, and Sumner counties). That is a large geographic footprint across three states, so confirming local crew availability for your specific location is worth doing.
Review consensus
Ed Bognear is the most-mentioned employee across all reviews, praised for explaining each step of the mitigation process and going beyond the scope of work. The Ed/Sergio/Drew trio appears in dozens of reviews as a unit, consistently described as prompt, polite, and thorough in water extraction and mold remediation work. Todd Dennis is the most-praised project manager, named in at least ten reviews for keeping customers informed daily during rebuilds after hurricanes and fires. Dakota draws praise as a reliable second on both mitigation and reconstruction crews. Several reviewers specifically note the speed of initial response, with one describing the crew arriving like a "NASCAR pit crew." Multiple hurricane Helene victims credit IDC with fast tree removal, roof tarping, and full home restoration.
2 found across 159 total reviews at 4.9★. One reviewer describes a fire rebuild that took over a year, during which the original project manager was terminated for stealing salvageable items. After completion, she found floors installed over trim, missing AC in two rooms, a crooked wall structure, an unlevel upstairs floor, a disintegrating backsplash, and electrical work that puts the master bedroom and multiple rooms on a single breaker. She emailed IDC about these issues and received no follow-up. The second one-star review comes from a neighbor whose yard was damaged by IDC's dumpster service trucks. The project leader acknowledged the damage and promised repairs but did nothing, then redirected her to the dumpster company.
The gap between IDC's mitigation reputation and its construction quality is the most important pattern here. Virtually every positive review praises the water/mold mitigation crew (Ed, Sergio, Drew). The project management and rebuild reviews are also mostly positive, but the one detailed negative exposes real construction defects. This matches a common restoration company pattern: the emergency response side runs like a tight operation because it is repetitive and crew-based, while reconstruction projects are longer, involve subcontractors, and have more failure points. The zero percent owner response rate on negative reviews is also worth noting for a company that otherwise manages a 4.9-star average.
Ed Bognear (mitigation lead — consistently praised across dozens of reviews for communication and thoroughness). Sergio (mitigation tech — praised as part of the Ed/Sergio pair or Ed/Sergio/Drew trio). Drew (mitigation tech — praised as part of the crew). Todd Dennis (project manager — praised in 10+ reviews for communication during rebuilds, hurricane Helene work, and catching mistakes). Dakota (mitigation and construction tech — praised for attention to detail). Jeff Raysby (project manager — praised for seamless insurance claim process). James Manning (project manager — praised for ethics and communication). Chad (insurance coordinator — praised for advocacy). Shay Loftis (tree removal — praised for compassion). Larry (project manager — praised for church reconstruction and fire restoration). Eddie (construction tech — praised). Steve (construction tech — praised for final restoration work). Wesley Francis (construction worker — praised for quality work). Curtis (praised for friendliness). Tony (project follow-up — praised). Ariel Perez (praised for wall and ceiling work). Jorge Maldonado (praised for wall and ceiling work). James (mitigation tech — praised for professionalism).
For water extraction and mold remediation in the Upstate SC or greater Atlanta area, IDC's mitigation crew is one of the highest-rated in the region. Ask for Ed Bognear's crew if you are in their Atlanta/Suwanee territory. If your project extends into a full rebuild, request a meeting with your assigned project manager before signing, ask to see a recent completed rebuild in person, and get a written punch-list process with specific timelines for addressing defects after move-in.
Keep in mind
- IDC does both mold testing and mold remediation. That creates a conflict of interest: the same company assessing your mold problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Their service area spans four metro regions across three states. Confirm that crews for your specific area are local, not dispatched from hours away.
- The mitigation crew and the rebuild crew are different teams. Reviewers consistently praise the mitigation side, but the one detailed negative review describes serious construction quality problems during a fire rebuild. Ask who your project manager will be and request references from recent rebuild projects, not just mitigation jobs.
- One reviewer reported that a former project manager stole salvageable items from the job site. IDC terminated that employee, but the incident raises questions about oversight on long-duration projects.
- The owner has not responded to either recent negative review. For a company managing its reputation at 4.9 stars, the silence on the two complaints that do exist is notable.