Provider profile
Palmetto State Restorations
Provider snapshot
What this listing says
West Union and upstate SC homeowners dealing with water intrusion or crawl space moisture who want an owner-operated crew that handles insurance paperwork directly.
Best for
- Homeowners in West Union and upstate SC dealing with water damage from burst pipes, flooding, or storm events who want rapid same-day response.
- Anyone with crawl space moisture problems — this is a specific focus area with dedicated equipment and repeated positive outcomes in reviews.
- Property owners who dread dealing with insurance companies — Rob handles adjuster communication, documentation, and claims coordination directly.
- Rental property owners needing sewage backup cleanup with fast turnaround to minimize vacancy time.
- Buyers who prefer working directly with the business owner rather than a dispatched crew from a franchise operation.
About this company
Palmetto State Restorations is an owner-operated restoration company in West Union, SC, run by Rob Toone. Their primary identity is water damage work — burst pipes, crawl space moisture, storm flooding — but they also handle mold remediation, sewage cleanup, and fire damage restoration. They operate 24/7 and serve both residential and commercial properties in the upstate South Carolina region.
The standout here is crawl space drying, which gets its own emphasis on the website and shows up repeatedly in reviews. The site mentions moisture mapping, thermal imaging, truck-mounted pumps, dehumidification, and HEPA air filtration for mold work. They also reference containment and antimicrobial treatments on the mold remediation page. What genuinely separates them from larger outfits is insurance handling — multiple reviewers (including one who identifies as an insurance adjuster) say Rob manages the claims process, coordinates with adjusters, and documents conditions so homeowners don't have to.
This is a small, locally owned operation. Rob Toone is the owner and typically the first person on-site. Alvin is named as a key crew member across multiple reviews. The company appears to have been operating since at least early 2023 based on review history, and reviewers consistently mention Rob showing up personally, often the same day or within hours of a call.
A perfect 5.0 across 52 Google reviews is unusual for any service business. The volume is modest but the consistency is striking — reviewers range from single-review accounts to Local Guides with 100+ reviews, and the praise themes are specific rather than generic. An insurance adjuster reviewer noted that Rob focuses on doing what's necessary rather than maximizing the scope of work, which is a telling endorsement from someone who sees the opposite pattern regularly.
Services
Service area
Headquartered in West Union, SC (Oconee County). Reviews confirm work in the greater upstate South Carolina region, with specific mentions of Greenville and the Paris Mountain area. The actual service boundary isn't defined on the website, so confirm coverage for locations outside Oconee County.
Review consensus
Rob Toone is named in the vast majority of reviews and praised for showing up personally, often the same day or next morning. Reviewers repeatedly highlight his communication style — he explains what's happening, sends photos of crawl space work, and provides daily updates. Insurance handling is the second most common praise theme: Rob manages adjuster visits, documents damage, and coordinates claims so homeowners aren't navigating it alone. Alvin is named in several reviews as a reliable on-site crew member. One reviewer who works as an insurance adjuster noted Rob does only the necessary work rather than maximizing the scope for profit. Reviewers also consistently mention the work site being left clean.
0 found across 52 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. With 52 total reviews at a 5.0 rating, there are no recorded complaints to analyze.
The review pattern reflects a classic owner-operator dynamic. Rob Toone is personally named in nearly every review because he is the business — he does the initial assessment, manages insurance, and often checks in on weekends. This personal involvement likely explains the perfect rating: when the owner is on every job, quality control is built in. The risk is scalability. If demand grows or Rob is unavailable, the experience could change. Alvin and Stacy are the only other staff mentioned, suggesting a very small team.
Rob Toone (owner — praised across nearly all reviews for responsiveness, insurance coordination, and personal involvement). Alvin (crew member — praised for on-site work quality in multiple reviews). Stacy (mentioned once alongside Rob for handling extensive water damage).
Ask for Rob directly — he's the reason this company has the reputation it does. If you're dealing with water damage and insurance claims in upstate SC, this is a strong option because Rob handles both the physical work and the paperwork. Confirm your location is within their actual service area before committing, and ask who will be on-site if Rob isn't available.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company identifying a problem and selling the fix creates a financial incentive to find issues. Ask whether they'll accept a third-party test or recommend an independent inspector.
- The website covers fire damage restoration and smoke damage cleanup, but reviews almost exclusively mention water-related work. Their fire restoration track record is unproven in customer feedback.
- With 52 reviews and zero negatives, there's no customer criticism to evaluate. A perfect record at this volume could reflect genuinely strong service, but it also means you can't learn from others' bad experiences.
- West Union is a small town in Oconee County. Some reviewers mention Greenville and the Paris Mountain area, suggesting the service radius extends well beyond West Union, but the actual boundaries aren't clearly defined.
- This is a small crew. During busy periods — especially after regional storms — response times could stretch beyond the same-day speed reviewers describe during normal conditions.