Provider profile
Kingsley Water Damage & Fire Cleanup
Provider snapshot
What this listing says
Columbia and Midlands SC homeowners dealing with water damage that has led to mold, where one company handling extraction through remediation under direct insurance billing reduces coordination headaches.
Best for
- Homeowners in the Columbia, Lexington, and West Columbia area who need water extraction and mold remediation handled by one company with direct insurance billing.
- Property owners who want a restoration company that carries pollution liability insurance specifically covering mold work.
- Commercial property managers in the Midlands needing mold testing with independent lab analysis and minimal business disruption.
About this company
Kingsley Water Damage & Fire Cleanup operates out of West Columbia, SC with additional offices in Columbia, Elgin, and Florence. They are a family-owned restoration company whose primary work is water damage, but they also handle mold testing, mold remediation, fire cleanup, storm damage, and air duct cleaning. They do both residential and commercial work.
What stands out: they carry pollution (mold) liability insurance, which is separate from general liability and covers mold-specific claims. They emphasize a "drying over demolition" approach to water damage, aiming to reduce tearout and rebuild costs. They use a botanical anti-microbial solution rather than chemical-based products. They also offer home improvement financing through EnerBank, which is unusual for a restoration company. They send samples to an independent lab for mold testing rather than running analysis in-house.
Services
Service area
Headquartered in West Columbia, SC with offices in Columbia, Elgin, and Florence. They list 80+ cities across South Carolina including Columbia, Lexington, Irmo, Chapin, Sumter, Orangeburg, Myrtle Beach, Greenville, Spartanburg, Charleston, and Hilton Head. That reach stretches across the entire state from a handful of offices, so confirm response time for locations outside the Midlands.
Review consensus
Angel appears in more reviews than any other employee, consistently praised for communication, flexibility, and follow-through on water damage and mold jobs. Armando frequently works alongside Angel and draws praise for efficiency. Dante gets called out for keeping homeowners informed throughout multi-day projects. Jeanne handles intake calls and reviewers specifically mention her patience and willingness to walk them through the insurance filing process. Kendria also gets named for guiding callers through what to expect. Multiple reviewers mention crews arriving within an hour of calling, including on Sundays.
0 found across 27 total reviews at 5.0★. No negative reviews found in the last 18 months. With 27 total reviews at 5.0 stars, there is no complaint data to analyze.
The review pattern suggests a tight crew model where the same field technicians (Angel, Armando, Dante, Teddy, Jojo) rotate across jobs rather than subcontracting. Reviewers consistently name the same 5-6 people, and praise centers on personal communication rather than company-level processes. One review is from a self-identified brother of the owner, which reduces the independent count to 26.
Angel (field technician — praised in 10+ reviews for communication and follow-through). Armando (field technician — praised for efficiency, frequently paired with Angel). Dante (field technician — praised for constant communication and keeping homeowners updated). Teddy (field technician — praised for professionalism across water and fire jobs). Jojo (field technician — praised for responsiveness). Jeanne (office/intake — praised for walking callers through insurance and scheduling). Kendria (office/intake — praised for explaining the process). Matt Hall (described as team leader — praised for quick response). Ashley (pack-out specialist — praised for organization and efficiency). Tyler (field technician — praised in older reviews for emergency response). Yaniel (field technician — named in older reviews). Austin (field technician — praised for quick response). Aryn (field technician — named once). Terry (field technician — named once). Osirus (field technician — named once). Joseph (field technician — named in 2020 reviews). Mike (named in 2018 review for intake).
With zero complaints across 27 reviews, the risk here is low but the sample size is small. Ask for Angel or Dante by name based on reviewer feedback. Since they handle both testing and remediation, request their independent lab results directly and consider getting a separate mold inspection before agreeing to remediation work.
Keep in mind
- Kingsley does both mold testing and mold remediation. The same company that tells you whether you have a problem also profits from fixing it. Ask whether they will accept a third-party test or let you hire an independent inspector before committing to remediation.
- Their website claims 440+ five-star reviews and statewide coverage, but their Google listing shows 27 reviews. The review count gap likely reflects reviews across multiple platforms, but verify the claim if review volume matters to you.
- They list 80+ cities across South Carolina as their service area, stretching from Hilton Head to Myrtle Beach to Greenville. From a West Columbia base, response times to distant locations will vary significantly. Confirm dispatch timing for your specific location.
- Upfront cost estimates are difficult to get. Their FAQ states that providing an exact upfront cost is challenging due to varying factors like drying time and material damage extent. Get the scope of work in writing before they start.