Provider profile
SERVPRO of Sumter
Provider snapshot
What this listing says
Sumter County homeowners dealing with mold after water damage who want a single IICRC-certified firm to handle remediation and reconstruction under one roof.
Best for
- Sumter, Clarendon, Lee, or Williamsburg county residents who need mold remediation after a water event and want one company from extraction through rebuild.
- Homeowners whose insurance company recommends or requires a restoration franchise with IICRC certification.
- Commercial property owners near Shaw AFB needing fast-response mold or water damage work with minimal business interruption.
- Residents dealing with combined water and mold damage who want the remediation company to also handle construction and contents restoration.
About this company
SERVPRO of Sumter is a restoration franchise in Sumter, South Carolina, owned by Lee and Angela Prushan. They handle the full chain from water extraction through mold remediation to final reconstruction, covering Sumter, Clarendon, Lee, and Williamsburg counties. They claim to be the only IICRC-certified restoration firm within 25 miles of Sumter.
What stands out here is the scope. They do water damage, fire damage, mold remediation, storm recovery, sewage cleanup, and construction rebuild all under one company. Their mold page describes a detailed process: containment with negative air machines and HEPA filters, antimicrobial treatment on semi-porous surfaces, HEPA vacuuming, air scrubbers, and dehumidification. They also offer contents packout and storage at their own facility. That said, this is standard SERVPRO franchise equipment and process, not something unique to this location.
The Prushans have run this franchise for over 30 years, which is significant longevity for a SERVPRO location. They hold a general contractor license (SC G114212) and a biohazard cleanup license. The company has won "Best of Sumter for Mold Remediation" three years running, according to their website. They participate in local food drives and fundraisers.
A 4.9-star rating across 72 Google reviews with zero negatives in the last 18 months is unusually strong. Reviewers consistently name specific crew members and describe fast response times, often within an hour of calling. For a small-market franchise, that volume of positive feedback with no recent complaints is noteworthy.
Services
Service area
Headquartered in Sumter, South Carolina at 171 Myrtle Beach Highway. Serves Sumter, Clarendon, Lee, and Williamsburg counties, including Wedgewood, Dalzell, Shaw AFB, Pinewood, Rimini, Mayesville, and Rembert. That is a wide four-county area in rural central South Carolina.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers report crews arriving within an hour. Buddy Newell gets the most mentions across the review history, praised for clear explanations and responsiveness. Isaac Arquette is frequently named for fire and water restoration work, described as knowledgeable and attentive. Duck is a longtime crew lead mentioned across several years of reviews for hands-on work and keeping customers informed. Riley and Chandler appear together in recent reviews for completing mold and water jobs. Several reviewers mention the crew working directly with insurance adjusters, reducing the burden on the homeowner.
0 found across 72 total reviews at 4.9★. No 1-star reviews found in the last 18 months. With 72 total reviews at 4.9 stars, there is no recent negative data to analyze.
The consistency of named-staff praise across four years of reviews suggests low turnover for a restoration company. Duck, Buddy, and Shaun appear in reviews from 2020 through 2025, and Isaac from 2024 through 2026. This continuity is unusual in the restoration industry, where crew turnover is typically high. It likely contributes to the consistently high ratings.
Buddy Newell (estimator/project manager — positive, most frequently named, praised for responsiveness and clear communication). Isaac Arquette (project coordinator — positive, praised for professionalism and knowledge). Duck (crew lead — positive, long-tenured, praised for transparency and hands-on work). Riley (technician — positive, praised for thorough work). Chandler (technician — positive, named alongside Riley for mold and water work). Josh (technician/coordinator — positive, praised for working with insurance). Ryan (technician — positive). Shaun/Shawn (production manager — positive, praised for explaining process and billing). Trevon/Trevan (technician — positive, praised for patience and thoroughness). Mike Hooks (crew chief — positive, praised for quality service). Austin (technician — positive). Bryant (technician — positive). Claudia (technician — positive). Jordan (technician — positive). Carlton (technician — positive, carpet and upholstery). Carlos (technician — positive). Lee Prushan (owner — positive, mentioned for hands-on involvement).
Ask for Buddy for your initial assessment. He is the most consistently praised point of contact and reviewers note he explains the scope clearly. If you go with them for mold work, get an independent test done separately since they do both testing and remediation. The crew has been stable for years, which is a good sign for consistent quality.
Keep in mind
- They do both mold testing and mold remediation. That means the company finding the mold is the same one billing to remove it. Consider getting an independent mold assessment before or after their work.
- This is a SERVPRO franchise. The equipment and processes are largely standardized across the brand. You are hiring based on this specific crew and owner, not a proprietary method.
- Their service area covers four counties across a wide stretch of rural South Carolina. Response times to the far edges of Williamsburg or Lee County may differ from what Sumter-area reviewers describe.
- They list mold inspection and sampling as a service, but the website does not specify whether they use third-party labs or handle testing in-house. Ask about this before booking.