Provider profile
PuroClean Restoration Rescuers
Provider snapshot
What this listing says
Spartanburg and upstate South Carolina homeowners facing water damage that has turned into a mold problem, where 24/7 response, insurance coordination, and a veteran-owned franchise crew matter.
Best for
- Spartanburg and upstate South Carolina homeowners with water damage from pipe bursts or flooding that needs mold remediation as a follow-on.
- Property managers and realtors who need a single vendor for water extraction, drying, mold work, and reconstruction on the same job.
- Homeowners dealing with insurance claims who want a company experienced in coordinating directly with carriers.
- After-hours and weekend emergencies — reviewers confirm same-day and late-night response from Jason, Dustin, and Steven Suits.
- Hurricane and storm damage cleanup — the team handled multiple Helene-related jobs in late 2024.
About this company
PuroClean Restoration Rescuers is a PuroClean franchise at 427 Alexander Avenue in Spartanburg, South Carolina, owned by Thomas Maguire, an Air Force veteran. They handle water damage mitigation, mold removal and remediation, fire and smoke damage restoration, biohazard cleanup, and reconstruction. They serve both residential and commercial properties and offer 24/7 emergency response.
The website is heavy on boilerplate franchise language and light on specifics about equipment or methods. They mention thermal imaging, moisture meters, dehumidification, EPA-registered disinfectants, and specialty drying systems for hardwood floors. They hold IICRC certification and EPA Lead Safe certification. The real differentiator is the team: reviewers consistently name specific technicians — Jason, Dustin, Manny, Mark, Jacob, Brian, Chris, Ethan — and describe crews of two who show up, explain the process, and keep the work site clean.
Maguire has won PuroClean's national CE (Continuing Education) Award four times, a franchise record. Multiple reviews mention him showing up personally for assessments. Steven Suits, described as a manager in several reviews, handles after-hours calls and coordinates jobs for property managers and realtors. Joey managed Hurricane Helene response work in fall 2024.
4.8 stars across 97 Google reviews with zero negatives in the last 18 months is a strong profile. Several reviews come from Local Guides and repeat clients, including property managers (Kathy Wright, Lynn Queen) and a realtor (Brian Hurry). The volume and consistency suggest genuine customer satisfaction rather than a single review push.
Services
Service area
Headquartered at 427 Alexander Avenue in Spartanburg, South Carolina. Their website lists service coverage across Spartanburg, Greenville, Shelby (North Carolina), Greer, and Simpsonville. That spans two states and a wide stretch of upstate South Carolina, which is ambitious for a single-location franchise.
Review consensus
Jason draws the most mentions for responsiveness — Katherine Lumpkin-Leech noted he responded to texts and calls after 5 PM and told her it was no problem. Dustin is praised for after-hours pipe burst response (Christy Edwards), daily check-ins (Kelly Hagerman), and polite, knowledgeable service (Suzanne Horn Peeler). Steven Suits gets repeat mentions from property managers and realtors for same-day technician dispatch (Kathy Wright) and late-night availability (James Sellars called him at 10:30 PM). Manny and Jacob are paired in multiple mold-specific jobs, with Deonte' Carter noting Jacob walked him through every step. Thomas Maguire (owner) shows up in reviews for hands-on involvement — Joseph Tokar says the team arrived at his house in less than an hour after an attic flood. Multiple reviewers highlight clean work sites (Randy Rabon's detailed review describes crews cleaning up before leaving each day). Insurance handling gets consistent praise, with Cayla Phillips noting they billed her insurer directly.
0 found across 97 total reviews at 4.8★. (0 found across 97 total reviews at 4.8 stars). No negative reviews exist in the last 18 months. Without complaint data, buyers have no independent signal about what goes wrong with this company. The two missing stars in the 4.8 rating come from older reviews excluded from this window.
The review profile shows a genuinely deep bench of named field technicians. At least 10 different crew members appear by name across the last two years of reviews, which is unusual for a single-location franchise. This suggests stable staffing and a crew that builds individual relationships with clients. The consistent pairing of two-person teams (Manny and Jacob, Dustin and Jason, Mark and Chris) across different jobs indicates an organized dispatch system rather than whoever-is-available scheduling.
Thomas Maguire (owner — praised for hands-on involvement and fast response by Joseph Tokar, Hub Blankenship, Brian Hurry). Steven Suits (manager — praised for after-hours availability and property manager coordination by James Sellars, Kathy Wright, Teresa Henry, Dani Salazar, Mary Hefner). Jason (technician — praised for responsiveness and communication by Katherine Lumpkin-Leech, Eloise Pittman, Kelly Hagerman, Doug Carpenter). Dustin (technician — praised for after-hours response, daily follow-ups, and professionalism by Christy Edwards, Suzanne Horn Peeler, Kelly Hagerman, Katherine Lumpkin-Leech). Manny/Manuel (technician — praised for mold and fire damage work by Lori Bridges, Stephen Johnson, Ashley, Thomas Livingston). Jacob (technician — praised for mold remediation thoroughness by Deonte' Carter, Lori Bridges, Candy Penland). Mark (technician — praised for respectful service by Vincent Williams, Latoya Sanders, Liana Obyedkov, Rinzeq Gaming). Brian/Bryon (technician — praised for quality work by Stephen Johnson, Ashley, James Loring, Doug Carpenter). Chris (technician — praised by Liana Obyedkov, Vincent Williams, Katherine Lumpkin-Leech). Ethan (technician — praised by Latoya Sanders, Nan Minor, Kelly Hagerman). Joey (manager — praised for Hurricane Helene response by Kyle Cayton, mold assessment by Hub Blankenship, and service by Caroline Wofford). Ed (project lead — praised by Abigail Carney). Steven (technician — praised by John Gotishan, Parker McGraw; note: may be same person as Steven Suits in manager role).
Ask for Jason or Dustin if you need after-hours response — both get repeated mentions for late-night availability. For mold work specifically, Jacob and Manny are the names that appear on remediation jobs. Get an independent mold test before agreeing to their remediation scope, since they handle both sides. Confirm in writing what their post-remediation clearance process involves, since the website does not detail it.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from removing it. Ask whether they accept third-party test results or whether you can bring in an independent tester before committing to remediation work.
- This is a PuroClean franchise, not an independent company. Franchise operations can mean staff turnover — the named technicians reviewers praise today may not be the crew that shows up for your job. Confirm who will handle your specific project.
- Their website claims service across Spartanburg, Greenville, Shelby, Greer, and Simpsonville. That covers a wide geographic area across upstate South Carolina and into North Carolina. Confirm response time for your specific location.
- The website leans on generic franchise copy about water damage restoration and does not provide detailed information about their mold-specific process, containment setup, or post-remediation clearance testing. Get those details in writing before signing.