Provider profile
Rehab Restoration
Provider snapshot
What this listing says
Upstate SC homeowners dealing with water damage emergencies who want a single company to handle mitigation, insurance coordination, and full rebuild under one roof.
Best for
- Homeowners in Greenville, Spartanburg, or Greer dealing with water damage from burst pipes, leaks, or storm flooding.
- Property owners who want one company to handle both emergency mitigation and the full rebuild, avoiding the hassle of coordinating multiple contractors.
- Anyone dealing with crawl space moisture or mold in Upstate SC's humid climate who wants encapsulation and remediation handled together.
- Landlords and property managers needing a restoration company that coordinates directly with insurance adjusters.
About this company
Rehab Restoration is a locally owned restoration company based in Mauldin, SC, serving Greenville, Spartanburg, Greer, Easley, Anderson, and surrounding Upstate communities. They handle water damage, fire damage, mold removal, storm cleanup, asbestos removal, and crawl space encapsulation for both residential and commercial properties. They respond 24/7 and staff a team that handles everything from initial water extraction through full rebuild.
Their mold work includes containment, HEPA filtration, antimicrobial treatment, and structural repair afterward. They also offer crawl space encapsulation and vapor barrier installation, which addresses the moisture problems that cause mold in Upstate SC's humid climate. The website references moisture meters and thermal imaging for leak detection. They work directly with insurance adjusters and help document claims.
The leadership team claims over five decades of combined experience across mitigation, environmental work, and rebuilding. Scott signs many of the owner responses on Google reviews. The company built a strong reputation partly through Hurricane Helene response work, with multiple reviewers citing same-day or next-day arrival after the storm.
At 4.7 stars across 125 Google reviews, the rating is solid. The volume of detailed, name-specific positive reviews stands out, with Lynnell Brownlow mentioned in at least a dozen. The negatives, while few, point to a specific gap worth understanding before hiring.
Services
Service area
Headquartered at 400 Bon Air Street in Mauldin, SC. Serves Upstate South Carolina across Greenville County, Spartanburg County, Anderson County, and Pickens County. Named service cities include Greenville, Spartanburg, Greer, Easley, Anderson, Simpsonville, Mauldin, Taylors, Travelers Rest, Five Forks, Powdersville, Fountain Inn, Boiling Springs, Duncan, Lyman, Inman, Piedmont, and Clemson. The coverage area is broad for a single-location company, spanning roughly 25+ communities across four counties.
Review consensus
Lynnell Brownlow is the most frequently named staff member across all reviews. Reviewers describe her answering the phone after hours, coordinating with insurance adjusters, and managing projects from start to finish. Asher B. draws praise for fast on-site response, careful demolition work (one reviewer noted he preserved crown molding while removing damaged sheetrock), and attending insurance adjuster meetings on behalf of clients. Jacob Wahrer gets credit for diagnosing problems quickly and minimizing unnecessary demolition. Mac, Darrec, Justin, Stephen Wahrer, and Tiffany each appear in multiple positive reviews for project management and communication. Moses is mentioned in several recent reviews for water leak detection work. Multiple reviewers specifically praise the company's honesty, including one who said they told her she only needed paint rather than upselling unnecessary work.
5 found across 125 total reviews at 4.7★. Elena Klimbal described a kitchen floor replacement that went sideways: the company created a second leak from the refrigerator line, left her without a kitchen for nearly 5 months, installed a granite backsplash upside down, left a hole in the wall unrepaired, and took her extra materials. Christopher Bunce, a Local Guide with 48 reviews, said Mac and the crew did a great job on mitigation but then the company stalled on rebuild work and eventually told him to find another contractor. The owner responded that insurance negotiations caused the delay and they did not want to create financial hardship. Amelia White had a similar experience: the company inspected her crawl space, promised a quote, then declined the job without explanation. The owner later apologized. Curtis Horn left a 1-star with no text.
A pattern emerges in the negatives: the mitigation phase gets praise even from unhappy reviewers (Christopher Bunce specifically called Mac's crew great), but the rebuild or follow-through phase is where things break down. Two of the four substantive complaints involve the company declining to continue after initial work. This suggests strong emergency response capability but potential gaps in project completion, possibly tied to insurance reimbursement thresholds. The owner responds to about 60% of recent negatives. The response to Christopher Bunce was detailed and personalized, explaining the insurance dynamic. The response to Amelia White was a straightforward apology. This mix suggests genuine engagement rather than template deflection.
Lynnell Brownlow (customer coordinator/project manager — consistently praised across 12+ reviews for communication, after-hours availability, and insurance coordination). Asher B. (field technician — praised for fast response, careful demolition, insurance adjuster support). Jacob Wahrer (technician/PM — praised for quick diagnosis, minimal demolition, accommodating schedules). Mac (mitigation lead — praised for thorough mitigation work, also named in one negative where mitigation was good but rebuild stalled). Darrec/Derric (project manager — praised for coordination and communication). Justin (project manager — praised for staying in contact and addressing concerns). Stephen Wahrer (team lead — praised for patience and responsiveness). Tiffany (mitigation — praised for seamless coordination with plumbers). Brandy (office — praised for communication). Moses (technician — praised for leak detection in recent reviews). Chance (technician — praised for being professional and explaining the process). Victor (technician — praised for knowledge). William (technician — praised alongside Asher). Josh (technician — praised for quick mold assessment). Jarad Watts (praised for same-day storm response and guiding insurance process). Scott (owner — signs many responses). Kamari (technician — praised alongside Asher). Nalki (technician — mentioned with Asher). Jason and Justine (mentioned in one review for good work).
Ask for Lynnell Brownlow as your point of contact if you want someone who will stay on top of communication and insurance coordination. Get written confirmation of the full project scope, timeline, and what happens if insurance does not approve the estimate before mitigation starts. The emergency response side of this company is strong and well-documented. The rebuild phase deserves more scrutiny, so ask who your project manager will be and what their completion timeline looks like.
Keep in mind
- Two recent 1-star reviews describe being dropped after initial mitigation was completed, with the company suggesting the customer find another contractor. In one case, the owner cited insurance negotiation delays. If your job depends on insurance approval, ask upfront what happens if the carrier disputes the estimate.
- One reviewer reported a 6-month delay in receiving a bill and felt pressured to use insurance rather than pay out of pocket. Confirm billing timeline and payment options before work starts.
- One detailed 1-star review describes a kitchen repair that created a second leak, took nearly 5 months, and left unrepaired damage. While this is a single account, it involved the rebuild phase rather than mitigation, so ask who manages your project end-to-end.
- Their service area spans four counties and 25+ cities. For locations farther from Mauldin, confirm response time expectations.