Provider profile
A&I Fire and Water Restoration
Provider snapshot
What this listing says
Charleston and Lowcountry homeowners dealing with mold after water damage who want a single restoration company with four offices across the Carolinas and 50 years in business.
Best for
- Charleston-area homeowners or businesses with mold growth following a water event -- A&I handles both the water cleanup and mold work under one contract.
- Property managers across the Lowcountry who need a single vendor for recurring water, fire, and mold emergencies with 24-hour response.
- Homeowners whose insurance company referred them -- A&I works directly with adjusters and handles the claims paperwork.
- Commercial property owners in North Charleston, Mount Pleasant, Summerville, or Goose Creek needing after-hours emergency mold or water response.
About this company
A&I Fire and Water Restoration is a multi-location restoration company headquartered in North Charleston, SC, with offices in Myrtle Beach, Florence, and Wilmington, NC. Mold remediation is one of three core services alongside fire and water restoration. They do both mold testing and remediation, which means the same company diagnosing your mold problem also profits from fixing it.
Their mold remediation page describes containment, structural cleanings, content cleaning, and controlled demolition of mold-affected materials. They mention using containment barriers, negative air pressure, and HEPA filtration. The website also references membership in ASCR and The Clean Trust (formerly IICRCA). Nothing on the site distinguishes their mold approach from what any restoration company of similar size would offer.
A&I has been operating since 1974 -- over 50 years. CEO Todd Setzer joined in 2010, was named one of the Grand Strand's 50 Most Influential in 2024, and serves as Board Chair of the Myrtle Beach Chamber of Commerce. Business partner Danny Isaac is referenced as a co-owner and mentor. The company has won multiple Readers' Choice awards across the Charleston and Myrtle Beach markets.
Google shows 4.5 stars across 34 reviews for the Charleston location. That's a solid rating but a thin review count for a company with four offices and a 50-year history. The reviews skew heavily from property managers and insurance adjusters, which suggests the company's referral pipeline runs through the insurance channel rather than direct-to-consumer marketing.
Services
Service area
Headquartered in North Charleston, SC, with offices in Myrtle Beach, SC; Florence, SC; and Wilmington, NC. The Charleston office covers the Lowcountry including Mount Pleasant, Summerville, Goose Creek, Hanahan, Ladson, Moncks Corner, James Island, Johns Island, West Ashley, and Folly Beach. They list service across Horry, Charleston, Berkeley, Georgetown, Florence, New Hanover, Dorchester, and several other counties in North and South Carolina.
Review consensus
Speed and availability dominate the positive reviews. Multiple reviewers describe A&I showing up the same day, including after-hours and holidays -- one reviewer noted they left a Christmas party to respond to a pipe break. Jennifer DiCenzo gets the most mentions by name, praised by property managers and adjusters for responsiveness and follow-through. Will Matthews is cited multiple times for diagnostic ability and going above expectations, including making house calls on days off. Ryan Lear is praised for caring communication. Jake and Ron are named together for quality work on a flooded office. Property managers and insurance adjusters make up a large share of reviewers, consistently praising the company's communication and coordination on claims.
0 found across 34 total reviews at 4.5★. No 1-star or negative reviews found in the last 18 months. Across all 34 reviews at the Charleston location, the review profile is almost entirely 5-star.
The review base is heavily weighted toward industry insiders -- property managers, insurance adjusters, and repeat commercial customers. This suggests A&I's Charleston operation runs primarily through insurance referral channels. Homeowners paying out of pocket are underrepresented in the reviews, making it harder to gauge the direct-consumer experience.
Jennifer DiCenzo (account executive -- praised repeatedly by property managers for responsiveness and going above expectations). Will Matthews (mitigation supervisor -- praised for diagnostic skill, after-hours availability, and personable demeanor). Ryan Lear (technician/crew -- praised for caring communication and going above expectations). Jake (technician -- praised for communication and quality work on a flooded office). Ron (technician -- praised alongside Jake for office flood restoration). Rob Davis (project manager -- praised for organizing tornado damage repairs and keeping the client informed). Chuck, Tim, and TJ (crew -- praised for outstanding ceiling repair after water damage). Phillip, Taylor, and Chad (team members -- praised for compassion and helpfulness during a fire restoration). Daniel (owner -- mentioned positively by a long-term customer). Bobby (estimator -- mentioned positively).
A&I is a strong pick if your insurance company or property manager already works with them -- the referral pipeline is well-oiled and their coordination with adjusters is a clear strength. If you're paying out of pocket for mold work, get an independent test first to avoid the conflict of interest, and ask for homeowner references rather than relying on the commercial-heavy review base. Request Jennifer DiCenzo as your point of contact if you want the most consistently praised experience.
Keep in mind
- A&I does both mold testing and mold remediation. That's a conflict of interest -- the company evaluating your mold problem also stands to earn the remediation contract. Consider getting an independent mold assessment before committing to their remediation scope.
- Many of the glowing reviews come from insurance adjusters and property managers, not homeowners paying out of pocket. Their experience working with adjusters may not reflect your experience as a direct-pay customer.
- The company covers a wide geography -- Charleston, Myrtle Beach, Florence, and Wilmington. Confirm which crew actually serves your location and whether response times differ outside the Charleston metro.
- With only 34 Google reviews on the Charleston listing, you have a limited sample to evaluate consistency. Ask for recent local references specific to mold work.