Provider profile
SERVPRO of North Augusta
Provider snapshot
What this listing says
North Augusta homeowners dealing with water damage that has turned into a mold problem, where having one franchise handle extraction through remediation under a single insurance claim simplifies the process.
Best for
- North Augusta and CSRA homeowners facing water damage that has led to mold growth, where one company can handle the full sequence from water extraction through mold remediation and reconstruction.
- Homeowners who need emergency response outside business hours — multiple reviewers confirm the crew arrived within an hour, including late-night and weekend calls.
- Property owners who want contents packout and secure storage during remediation, so belongings are inventoried and protected rather than left on-site.
- Commercial property managers in the Augusta-North Augusta area who need a single vendor for water, mold, and fire restoration across retail, healthcare, or educational facilities.
About this company
SERVPRO of North Augusta is a restoration franchise on Georgia Avenue in North Augusta, South Carolina, co-owned by Jimmy and Gina York and Patrick T. and Joanna M. Cory. Mold remediation is one piece of a broader operation that primarily handles water damage, fire damage, and storm cleanup. They do both mold testing and mold remediation, which creates a conflict of interest worth understanding before you hire them.
Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatment, cleaning, and restoration. They also handle contents packout and storage, meaning they can move your belongings to a secure facility during remediation and return them afterward. The in-house construction arm means they can handle rebuild work without bringing in a separate contractor.
The franchise is part of the national SERVPRO system, which has operated since 1967. Staff train at SERVPRO's corporate facility and hold IICRC-industry certifications. The ownership group runs a sizable crew — reviews name well over 20 different field employees, suggesting meaningful staffing depth for a market this size.
4.9 stars across 117 Google reviews is unusually strong for a restoration company handling the volume of work these reviews suggest. Most of the praise centers on fast response times and individual crew members who take time to explain what they are doing.
Services
Service area
Headquartered in North Augusta, South Carolina at 1305 Georgia Avenue. Reviews reference work in the CSRA (Central Savannah River Area), including Augusta, Georgia and Edgefield. One reviewer in Wrens, Georgia also used this franchise, suggesting the service area extends beyond the immediate North Augusta metro.
Review consensus
Fast response time is the most consistent theme — multiple reviewers report crews arriving within 40 minutes to an hour, including evenings and weekends. Josh Warner appears most frequently and draws praise for thorough inspections, clear explanations, and genuine concern for customers. Jeremy Gauthier is repeatedly mentioned for detailed walkthroughs and making homeowners feel informed. The packout crew of Brent, Cameron, and Maddie gets specific praise for careful handling of belongings. Billy earns mentions for prompt arrival and knowledge. Reviewers frequently name multiple crew members in a single review, suggesting the teams work well together rather than relying on one standout.
2 found across 117 total reviews at 4.9★. Chris Jenkins (210 reviews, Local Guide) gave a detailed account of administrative failure: the field crew of Rachel, George, and Jeremy did great work, but the damage report took two weeks to reach the insurance company despite repeated follow-up calls. His claims manager gave up and hired another company that submitted their estimate in three days. Worse, SERVPRO billed the insurance company, collected payment, then pursued the homeowner for the same money. The owner response praised the field crew but ignored every administrative complaint. Pappy Boyington (17 reviews, Local Guide) tried to book basic carpet cleaning in Edgefield and was quoted $395, then $500 after pushing back — feeling the company did not want the job. The owner response offered to discuss concerns but did not address the pricing.
The split between field and office is striking. Every negative review praises the crews by name while criticizing the administrative operation. This is a common pattern in restoration franchises where the field teams are strong but the office handling billing, scheduling, and insurance paperwork operates separately. The owner responses reinforce this — they are templated and do not engage with the actual complaints, suggesting the business treats reputation management as a checkbox rather than a feedback loop.
Josh/Joshua Warner (inspector/project manager — praised repeatedly for thorough assessments and clear communication). Jeremy Gauthier (inspector — praised for demeanor and detailed explanations). Brent (packout crew lead — praised for careful handling). Cameron/Cam (packout crew — praised for speed and care). Maddie/Maddy (packout crew — praised across multiple reviews). Billy (field responder — praised for fast arrival and knowledge). David (field crew — praised in multiple reviews). Landon Swann (field crew — praised for being informative). Rachel (field crew — praised in positive reviews and specifically praised within a 1-star review). Horatio (cleanup crew — praised for conduct). Tae/Tay (cleanup/duct cleaning — praised). Jeff (field crew — praised in multiple reviews). Preston (field crew — praised for efficiency). Misty (field crew — praised for quick work). Hal (restoration — praised for project completion). Roy (duct cleaning crew — praised). JB (field crew — praised for responsiveness). Vince (restoration lead — praised for thoroughness over 3-month project). Brandon (reconstruction — praised). Shanna (office — praised for conduct). George (field crew — praised in both positive and 1-star review). Halle/Halley (packout crew — praised). Eli (field crew — praised). AB/A.B. (water damage crew — praised). John (field crew — praised). Caitlyn (field crew — praised). Dreco (field crew — praised). Steve (pack crew — praised). Miles (mitigation — praised). Austin/Auston (field crew — praised). Patch (field crew — praised). Jorge (field crew — praised). Timothy (water removal — praised). Quinten (furniture delivery — praised). Jonathan (field crew — praised).
The field operation here is strong — large crew, fast response, and a project manager in Josh Warner who reviewers consistently single out. Ask for Josh or Jeremy for your initial assessment. But protect yourself on the administrative side: get your insurance company's timeline expectations in writing, confirm billing details before work starts, and request a separate mold assessment from an independent party before agreeing to remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one getting paid to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- The administrative side has drawn sharp criticism. One detailed 2026 review describes a two-week delay getting a damage report to the insurance company, missed deadlines, and being billed for money the insurer had already paid. The field crews got praise in the same review — the problem was the back office.
- Owner responses to negative reviews are generic and do not engage with the specific complaints. Both responses read like templates rather than attempts to resolve the issue.
- They are a restoration company first. If you just need basic carpet cleaning or a standalone mold inspection, their pricing and approach may not match your needs — one reviewer was quoted $395-$500 for four rooms of carpet cleaning.