Provider profile
SERVPRO of Georgetown and Horry Counties
Provider snapshot
What this listing says
Grand Strand homeowners and commercial property managers in Georgetown and Horry Counties dealing with mold after water damage, backed by a family-run franchise with 24/7 response and in-house reconstruction.
Best for
- Homeowners in Myrtle Beach, Conway, Pawleys Island, or Georgetown who need mold remediation after a water event and want one company to handle everything from dryout to rebuild.
- Commercial property managers along the Grand Strand who need a single-source restoration contractor for hotels, offices, or retail spaces.
- Condo owners dealing with water intrusion from shared plumbing or HVAC systems, where fast mitigation prevents mold spread to neighboring units.
- Insurance-claim situations where you want a contractor experienced with adjuster coordination and documentation.
About this company
SERVPRO of Georgetown and Horry Counties operates out of Myrtle Beach and covers the full Grand Strand corridor from North Myrtle Beach down to Georgetown. The Zubricki family owns and runs this franchise, branding their operation as "Team Zubricki." Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm recovery, and full reconstruction.
What stands out here is the water-to-mold-to-rebuild pipeline. When a water event causes mold, this crew handles the initial mitigation, the mold work, and the reconstruction without handing you off to a separate contractor. Their mold page describes using air scrubbers, HEPA vacuums, and antifungal treatments. They also do contents packout and storage at their own facility, which matters if mold work requires emptying rooms.
The Zubricki family has deployed crews to major hurricane recovery efforts including Helene, Milton, Michael, Laura, Ian, and Winter Storm Uri. They list partnerships with the Department of Veterans Affairs, Armed Services, and GSA, along with local hospitality properties. They participate in the EPA's Design for Environment Initiative.
4.8 stars across 149 Google reviews is a strong showing for a restoration company handling this volume. Most reviewers single out individual crew members by name, which suggests the operation runs on personal accountability rather than anonymous rotating teams.
Services
Service area
Headquartered in Myrtle Beach, South Carolina. Covers Georgetown County and Horry County, including Murrells Inlet, Litchfield, Surfside Beach, North Myrtle Beach, Pawleys Island, Conway, Little River, Georgetown, Andrews, Loris, and Garden City Beach. The listed service area spans 16 cities across two counties.
Review consensus
Communication dominates the positive reviews. John Frenti gets repeated praise as a project manager for both mitigation and full rebuilds, with multiple reviewers calling out his follow-through on complex jobs. Nash Shover draws similar praise for responsiveness and keeping homeowners informed during water and mold work. Michael Conger is named repeatedly for explaining the process and staying accessible. Sincere Cook gets praised for hands-on mitigation work and a positive attitude. Alex Shalyapin is highlighted by multiple reviewers for managing reconstruction projects from start to finish. David Gilbert draws praise from property managers for consistent availability. Zach appears across many reviews as a reliable mitigation technician. Several reviewers mention the team arriving within an hour, including on weekends.
3 found across 149 total reviews at 4.8★. Three complaints surfaced, each raising a different issue. One reviewer described attending a SERVPRO-hosted event where staff member Maddie made racial and derogatory remarks about customers and other service providers. The owner response took it seriously and the general manager, Don Shupe, provided his direct number. A second reviewer alleged overcharging, including billing for more square footage than the condo contained, plus having belongings held until out-of-pocket payment was made. The owner response referenced adjuster-approved services but invited the reviewer to call rather than addressing the billing specifics. A third reviewer had a minor repair stretch to six months, with wrong flooring installed and billing errors. That reviewer explicitly praised the remediation team but said the reconstruction side failed. The owner response attributed the flooring error to a third-party carpet store.
A gap shows between the mitigation/remediation side of the operation and the reconstruction side. The third negative reviewer praised remediation but warned about reconstruction. This split is common in restoration companies that handle both sides. The owner responds to every negative review within a day or two, and the responses are personalized rather than templated. However, they tend to redirect to a phone call rather than addressing specific billing or quality claims in writing.
John Frenti (project manager/reconstruction lead — consistently positive). Nash Shover (mitigation/project manager — consistently positive). Michael Conger / Mike C (mitigation lead — consistently positive). Sincere Cook (mitigation technician — consistently positive). Alex Shalyapin (project manager/reconstruction — consistently positive). David Gilbert (account manager/property management liaison — consistently positive). Zach (mitigation technician — consistently positive). Jacob (mitigation technician — positive). Steven (mitigation technician — positive). Maddie Carranza (office/sales — mixed; one positive review for helpfulness, one negative for conduct at event). Tom (mitigation — positive). Sean (project crew — positive). Frank Basile (project manager — positive). Tammy (admin — positive). David Brothers (estimator — positive). Yomi/Tomi (technician — positive). Robert (technician — positive). Brandon (mitigation — positive). Angela (mitigation — positive). Barry (repair — positive). Arturo (technician — positive). Nic (mitigation — positive). Don Shupe (general manager — mentioned in owner response only).
Ask for John Frenti, Nash Shover, or Michael Conger as your project manager. The mitigation and mold remediation crews get strong, consistent praise. If your project requires reconstruction beyond the mold work, get the rebuild timeline and flooring specifications in writing before work starts. The owner responds to every complaint and provides direct contact info, which is a good sign for accountability.
Keep in mind
- Mold remediation is a subset of a large restoration operation. Your mold job competes for scheduling with water damage, fire, and storm work, especially during hurricane season.
- One reviewer reported being overcharged for more square footage than existed and having belongings held until out-of-pocket payment was made. The owner response referenced adjuster-approved services but did not address the square footage discrepancy.
- Reconstruction quality drew a complaint about wrong flooring installation and a six-month timeline on a minor repair. That reviewer specifically praised the remediation crew but warned against the rebuild side.
- This is a franchise operation. National SERVPRO branding and equipment access come with that, but your experience depends on this local franchise's staff and management.
- Their service area spans two full counties with 16+ listed cities. Confirm response times for locations far from their Myrtle Beach base.