Provider profile
Restoration 1 of Horry County
Provider snapshot
What this listing says
Horry County homeowners dealing with water damage or mold who want a locally owned Restoration 1 franchise with a 14-person team and 24/7 response across the Grand Strand.
Best for
- Myrtle Beach, Conway, and North Myrtle Beach homeowners who need mold remediation with lab-confirmed clearance testing from a single local team.
- Property owners who want one company handling mitigation through full rebuild so they deal with one point of contact, not multiple contractors.
- Condo owners along the Grand Strand dealing with water damage that has turned into mold in the coastal humidity.
- Homeowners who want their restoration company to coordinate directly with their insurance carrier and provide full documentation for claims.
- Commercial property managers in Horry or Georgetown County who need 24/7 emergency response for water or mold events.
About this company
Restoration 1 of Horry County is a locally owned franchise serving Myrtle Beach and the surrounding Grand Strand area. Owner Jake Gervin opened the business in 2016 and has grown it to a 14-person team operating out of Myrtle Beach. They handle water damage, fire damage, mold remediation, and biohazard cleanup for both residential and commercial properties.
On the mold side, they do both testing and remediation in-house. Their testing uses air sampling sent to an independent lab, plus surface tape lifts when needed. Remediation follows the IICRC S520 standard: containment with negative air pressure, HEPA-filtered air scrubbers, physical removal of affected materials, antimicrobial treatment, and post-remediation clearance testing by an independent third party. They also use ozone and hydroxyl generators for odor removal. They state they physically remove mold rather than just treating or killing it.
Jake Gervin is hands-on. He writes the company blog, and reviewers mention him responding personally. The team covers Horry and Georgetown Counties and handles everything from mitigation through full rebuild under one roof, including pack-out and storage. They did a pro bono sewage crawlspace cleanup for a disabled veteran in Conway, which signals community investment beyond marketing.
4.9 stars across 203 Google reviews is unusually strong for a restoration company. Zero negative reviews in the last 18 months. The volume and consistency suggest the field crews are delivering reliably, not just the sales side.
Services
Service area
Headquartered in Myrtle Beach, South Carolina. Serves Horry County and Georgetown County, including Myrtle Beach, Conway, North Myrtle Beach, Surfside Beach, Murrells Inlet, Little River, and Pawleys Island. That covers a wide stretch of the Grand Strand coast and inland communities.
Review consensus
Derrick (also spelled Derek) and Robert are the most frequently named pair, praised repeatedly for repair quality, neatness, and showing up on time. Will Cramer draws praise for responsiveness, same-day visits, and explaining the process in plain language. Anthony gets credit for fast setup of drying equipment and treating homes with care. Alfredo is praised for water damage work alongside multiple partners. Zach earns mentions for making the mitigation process easy. Chris Pacyna is noted for project management, returning calls, and helping with insurance. Dijon stood out as a team leader described as courteous and informative. Across all reviews, the consistent themes are punctuality, clear communication, daily cleanup, and treating the home with respect.
0 found across 203 total reviews at 4.9★. No negative reviews (1-3 star) appeared in the last 18 months. The review record during this window contains only 5-star reviews.
The review pattern shows a company where field crews drive the reputation, not the sales team. Reviewers consistently name two or three technicians per job and describe specific actions those people took. The Derrick-Robert pairing appears across dozens of reviews spanning over a year, suggesting a stable repair team rather than rotating subcontractors. Owner Jake Gervin is mentioned by name in a few reviews as personally responsive, but the bulk of praise goes to the crew members doing the hands-on work.
Derrick/Derek (repair technician — consistently positive). Robert (repair technician — consistently positive, often paired with Derrick). Will Cramer (mitigation/sales — consistently positive for responsiveness and clear communication). Anthony (technician — positive for equipment setup and courtesy). Alfredo (technician — positive for water damage work). Zach/Zak (technician — positive for making the process easy). Chris Pacyna (project manager — positive for communication and insurance help). Tyler (technician — positive for water damage). Bryan/Brian (technician — positive for demo work). Mike/Michael Page (technician — positive for multi-tasking). Kaleb/Calab (technician — positive for attic and remediation work). Chandler (mitigation — positive for communication). Marcus (technician — positive). Dijon (team leader — positive for professionalism). Landon (sales/inspection — positive for no-pressure approach). Jeremy (technician — positive). Sean (technician — positive). Paul (technician — positive). Jake Gervin (owner — positive for personal responsiveness).
Ask for Derrick and Robert if you need repair work, or Will if you need someone to walk you through the mitigation process. This team has an unusually clean review record, and the named staff appear consistently across months of reviews, which suggests low turnover and reliable crews. Since they do both testing and remediation, get your own independent mold test if you want a second opinion on scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling you the fix. Ask whether they will accept a third-party inspection or if you can bring in an independent hygienist for the initial assessment.
- Restoration 1 is a national franchise brand. This location is locally owned by Jake Gervin, but corporate branding and website language may not reflect exactly what this Horry County team does. Confirm specifics directly.
- Their stated service area covers all of Horry County and Georgetown County, from Little River to Pawleys Island. That is a wide geographic range. Confirm response time for your specific location, especially for non-emergency work.
- No negative reviews appeared in the last 18 months out of 203 total. That is unusual. It does not mean problems never occur, just that none surfaced in the review data during this window.
- They offer free mold inspections, which is common among companies that do both testing and remediation. Understand what is included in the free inspection versus what triggers a paid engagement.