Provider profile
PuroClean of Myrtle Beach
Provider snapshot
What this listing says
Myrtle Beach homeowners dealing with water damage or mold who want an owner with 12 years of insurance industry experience handling their claim.
Best for
- Myrtle Beach and Grand Strand homeowners who need water damage mitigation with same-day response, including nights and weekends.
- Property owners navigating insurance claims — Martin's 12 years as a licensed agent means he speaks the carrier's language and has handled claims disputes for past clients.
About this company
PuroClean of Myrtle Beach is a franchise location owned by Joseph Martin, a former insurance agent who spent 12 years running his own agency in Lumberton, NC before relocating to the Grand Strand. That insurance background shapes how the company operates — Martin handles claims communication directly with carriers, which multiple reviewers cite as a reason they hired the company.
The operation runs water damage mitigation, mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction under one roof. For mold work, they use air filtration devices with HEPA and charcoal filters. For water damage, they deploy a specialty drying panel system for hardwood floors alongside heat drying and desiccant dehumidification. They also offer smoke odor treatment using thermal fogging, hydroxyl generators, and ozone. The company holds IICRC certification and EPA Lead-Safe certification.
Services
Service area
Based at 1411 17th Ave S in Myrtle Beach, SC. Serves the Grand Strand corridor including Conway, Surfside Beach, Murrells Inlet, Pawleys Island, Garden City, Carolina Forest, and Socastee. Also lists Aynor, Hemingway, and Bucksport — areas 30-45 minutes inland — so confirm response times for locations outside the immediate Myrtle Beach area.
Review consensus
Joseph Martin's name appears in the majority of positive reviews. Reviewers highlight his willingness to take calls at odd hours (one reviewer mentions a 2 AM arrival), his direct involvement from initial assessment through completion, and his handling of insurance paperwork. Logan drew praise specifically for mold work. Mike White and Travis receive mentions for field work quality. Multiple reviewers note the team matched existing materials during reconstruction — Chris Floyd specifically praised wood flooring color matching. George Showers credited Martin with resolving insurance disputes the homeowner could not.
0 found across 26 total reviews at 4.5★. No 1-star or negative reviews from the last 18 months appear in this dataset. (0 found across 26 total reviews at 4.5 stars.) The single 4-star review, from a Local Guide with 946 reviews, noted a missed spot during cleaning but called the work good overall with fair pricing.
The review pattern shows a small but consistently positive set of customers who almost always mention Joseph Martin by name. This suggests a hands-on owner who stays involved in each job rather than delegating to rotating crews. The low review volume (26 over several years) is worth noting — it limits how much you can generalize about consistency, but the reviews that do exist are unusually detailed and specific about what the company did.
Joseph Martin (owner/general manager — positive, mentioned in 9+ reviews for responsiveness, insurance handling, and after-hours availability). Logan (technician — positive, praised for mold remediation). Mike White (lead technician — positive, mentioned for field work). Mike Smith (technician — positive, praised for going above and beyond). Kristen (assessor — positive, mentioned for initial assessment). Josh (crew member — positive). Rauel (crew member — positive). Travis (technician — positive, mentioned for ductwork and field work). Alex (technician — positive, mentioned for ductwork service).
This is a small, owner-operated franchise where Joseph Martin stays personally involved in most jobs. Ask for Martin by name when you call — his insurance background and hands-on approach are the main reasons past customers recommend this company. With only 26 reviews, you are relying on a limited track record, but what exists is consistently positive.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest — the same company that finds the mold profits from removing it. Consider getting an independent test before or after their work.
- This is a franchise of the national PuroClean brand. Local ownership and service quality can vary from what corporate marketing suggests. Joseph Martin owns and operates this location.
- With 26 Google reviews over several years, the volume is low for a company serving the entire Grand Strand. You have fewer data points to assess consistency.
- Their claimed service area stretches from Pawleys Island to Aynor to Hemingway — a wide geographic range. Confirm response times for addresses far from their Myrtle Beach base on 17th Ave S.