Provider profile
Duraclean Services
Provider snapshot
What this listing says
Horry County homeowners dealing with water damage or mold who want a locally owned restoration company that has operated in Myrtle Beach since 1986 and offers 24/7 emergency response.
Best for
- Myrtle Beach and Horry County homeowners who need mold remediation paired with water damage restoration from one company.
- Property managers needing a reliable recurring cleaning and restoration vendor with a large enough crew to handle multiple properties.
- Homeowners dealing with storm or flood damage along the Grand Strand who need a 24/7 emergency response team.
- Commercial properties like vacation rentals and escape rooms that need both deep cleaning and disaster restoration services.
About this company
Duraclean is a locally owned restoration and cleaning company based in Myrtle Beach, South Carolina. They handle mold remediation, water damage restoration, fire restoration, and biohazard cleaning alongside a full menu of floor and upholstery cleaning services. They serve both residential and commercial properties across Horry County.
Their mold remediation process includes assessment, containment, air filtration, removal, cleaning and disinfection, drying, and reconstruction. For water damage, they run a seven-step process from source identification through extraction, drying with dehumidifiers and air movers, antimicrobial treatment, and rebuilding. They are an IICRC firm and answer emergency calls around the clock.
Duraclean has been in business since 1986, giving them roughly 40 years in the Myrtle Beach market. Several reviewers mention using them for 12 to 20 years. The company is BBB accredited and displays an EPA logo on their site. They operate out of 131 Causey Street in Myrtle Beach with office hours Monday through Friday 8am to 5pm and Saturday by appointment.
A 4.9-star rating across 537 Google reviews is unusually strong. The volume indicates steady repeat and referral business, and the rating has held even as the company scaled a sizable crew of field technicians.
Services
Service area
Duraclean is headquartered at 131 Causey Street in Myrtle Beach, South Carolina. They serve all of Horry County, specifically naming Murrells Inlet, North Myrtle Beach, Surfside Beach, Pawleys Island, Little River, and Conway. Their water damage page also references coverage from Little River to Georgetown.
Review consensus
Reviewers consistently name field technicians by name and praise their work. Domingo and Gabby are the most frequently mentioned team, appearing in over a dozen reviews for carpet, upholstery, and tile cleaning. Danny and Fidencio are the second most common pairing, praised for carpet and tile work. Bre draws praise working both solo and paired with various teammates. Cameron and Keith are named in water damage restoration reviews. Reviewers repeatedly mention punctuality, friendliness, and the quality of stain removal, with several noting that Duraclean removed stains previous companies could not. Multiple long-term customers (12-20 years) confirm consistent results. Brittany in the office is praised for phone communication.
3 found across 537 total reviews at 4.9★. The single 2-star review comes from a Local Guide with 25 reviews who says they called and left a message but never received a callback. The owner responded that they searched their records and call logs and found no matching message, and invited the reviewer to call again. The two 3-star reviews both contain positive text praising specific technicians (Robert and Mohammad in one, Danny and Bree in another), suggesting the star rating may not reflect the reviewer's actual sentiment.
The overwhelming pattern here is a large field crew where reviewers name specific two-person teams. Domingo and Gabby handle cleaning, Danny and Fidencio handle cleaning, Bre rotates across teams, and Cameron handles restoration. This suggests a well-structured operation with consistent team assignments. The owner responds to 100% of negative reviews with personalized, specific replies rather than templates, which is a positive reputation management signal.
Cameron (restoration lead — positive). Keith (restoration — positive). Domingo (cleaning technician — positive, most frequently named). Gabby/Gabriella (cleaning technician — positive, frequently paired with Domingo). Danny (cleaning technician — positive, frequently named). Fidencio/Federico (cleaning technician — positive, frequently paired with Danny). Bre/Bree/Bri (technician — positive, works with multiple partners). Robert (technician — positive). Mohammad (technician — positive). Jamie (technician — positive). Justin (technician — positive). Rob (technician — positive). CJ (water damage technician — positive). Gil (repair technician — positive). Brandon (technician — positive). DeWayne/Dwayne (technician — positive). Austin (technician — positive). Dana (technician — positive). Joey (technician — positive). Brittany (office staff — positive).
With 537 reviews at 4.9 stars and only 3 low-star reviews in the last 18 months, Duraclean has one of the strongest review profiles you will find. The two 3-star reviews actually contain praise for named technicians, making the unreturned-call complaint the only real negative. Ask for Domingo and Gabby for cleaning work or Cameron for restoration, and call back if you do not hear from them within a business day.
Keep in mind
- Mold remediation is one of several services Duraclean offers, not their sole focus. They are primarily a restoration and cleaning company, so ask how many mold jobs they handle per month versus carpet cleanings.
- One recent 2-star reviewer reported calling and never getting a callback. The owner responded saying they could not find a matching message in their records. If you call and do not hear back within a day, try again.
- The website's About page was blocked by a CAPTCHA during data collection, so some company details may be missing from this listing.
- Their service area covers all of Horry County from Little River to Pawleys Island. Confirm availability and response times for locations farther from their Myrtle Beach office.