Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Hilton Head Island homeowners dealing with water damage that has led to mold growth, who want one company to handle plumbing repair, water extraction, and mold remediation in a single dispatch.
Best for
- Hilton Head Island and Beaufort County homeowners who need mold remediation triggered by a plumbing failure or water intrusion event
- Property owners who want plumbing repair, water extraction, structural drying, and mold treatment handled by one company in one dispatch
- After-hours and weekend emergencies where mold-producing water damage needs immediate response to prevent further growth
- Commercial properties in the Hilton Head metro that need a single vendor for plumbing and water damage restoration with insurance documentation
- Homeowners who prefer a nationally backed brand with local technicians they can request by name
About this company
Roto-Rooter in Hilton Head Island is a national franchise location operating as an independent contractor out of 27 Hunter Road. Manager Adam Westendorf runs the operation, which covers Beaufort and Jasper counties. The Hilton Head branch handles plumbing, drain cleaning, and water damage restoration under one roof. Mold remediation falls under their water damage restoration division, meaning they address the moisture source and the mold growth in the same service call rather than handing off to a subcontractor.
What stands out is the integrated plumbing-plus-restoration model. When a pipe bursts and causes water damage, this crew fixes the pipe, extracts the water, dries the structure, and treats for mold growth without involving a separate company. Their website describes IICRC-trained technicians using truck-mounted extractors, industrial dehumidifiers, air movers, and antimicrobial treatments. They also document damage with photos, diagrams, and drying logs for insurance claims and work directly with adjusters.
Roto-Rooter has operated nationally since 1935. The Hilton Head location carries SC plumbing license M117203. The branch dispatches 24/7, including holidays and weekends, and multiple reviews confirm same-day or next-day response even on Sundays and holiday weekends.
4.9 stars across 308 Google reviews is unusually strong for a franchise operation of this size. Most of the recent reviews praise individual technicians by name, which suggests the Hilton Head branch has stable, experienced field staff rather than a rotating cast of contractors.
Services
Service area
Headquartered at 27 Hunter Road, Suite A, Hilton Head Island, SC 29926. Serves Beaufort and Jasper counties, including Hilton Head Island, Bluffton, Beaufort, Port Royal, Hardeeville, Ridgeland, Saint Helena Island, Daufuskie Island, and surrounding communities.
Review consensus
Harrison Figueroa dominates the positive reviews, named in at least 15 recent 5-star reviews for fast diagnostics, friendly communication, and willingness to work weekends and evenings. Joshua (Josh) and Ryan are frequently mentioned together as a plumbing and water heater installation team. Sidney Wonce earned praise for patient, skilled work at the end of a holiday weekend. Chandler Drew was called out for diagnosing a hidden water line issue. Tyler was named as a responsive case manager. Reviewers consistently mention same-day or next-day response, clear explanations of the problem, and cleanup after the work.
6 found across 308 total reviews at 4.9★. One experienced reviewer (37 reviews, Local Guide) described three visits for a sewer clog that was never properly diagnosed, a $10,000 repipe estimate that turned out to be unnecessary, and sewage spilled twice during the first visit. The homeowner found and fixed the actual problem themselves after paying $650. A second 1-star reviewer reported a confirmed Saturday appointment that Roto-Rooter never showed up for, calling at 5pm to ask if the customer still wanted service. The owner response acknowledged the inconvenience but offered a generic apology rather than a specific explanation.
The negative reviews split into two themes: pricing (charges that feel high relative to time on site) and scheduling (late arrivals, no-shows). The positives overwhelmingly praise individual technicians by name, especially Harrison Figueroa, suggesting customer experience depends heavily on which tech is dispatched. Owner responses follow a template pattern: they acknowledge the feedback, apologize generically, and invite the customer to call or text. None of the responses engage with the specific facts of the complaint or offer a concrete resolution.
Harrison Figueroa (plumber/technician — praised extensively across 15+ reviews for diagnostics, speed, friendliness, and weekend availability). Joshua/Josh (plumber — praised for quick problem-solving, including a wedding ring retrieval and holiday emergency). Ryan (plumber — paired with Josh, praised for professionalism). Tyler (case manager — praised for responsiveness). Titus (demo crew — praised for good service). Connor (demo crew — praised for politeness and neatness). Sidney Wonce (technician — praised for patience and skill on holiday weekend). Chandler Drew (technician — praised for diagnosing hidden water line issue). Ethan (water mitigation team lead — praised for quick response).
Ask for Harrison Figueroa if your job involves drain diagnostics or plumbing repair — he has a track record across dozens of reviews. Get a written estimate before any work starts, because pricing is the most common complaint and the owner responses do not indicate a willingness to adjust. If the problem is not resolved on the first visit, consider a second opinion before agreeing to a large-scope repair.
Keep in mind
- Roto-Rooter is primarily a plumbing and water damage company. Mold remediation is one service within their restoration division, not their sole focus. If you need standalone mold work unrelated to water damage, a mold-specialist firm may be a better fit.
- Pricing drew complaints in recent reviews. Two customers described charges of $250-$650 for visits lasting 15-20 minutes, calling the amounts high for the work performed. Get a written estimate before work begins.
- Scheduling reliability is uneven. Two recent reviewers reported late arrivals or no-shows, and a third reviewer noted scheduling needs improvement despite praising the work quality.
- One detailed 1-star review describes a misdiagnosed sewer line clog across three visits, with a $10,000 repipe estimate for a problem the homeowner later solved by finding a second cleanout. Persistent or unusual plumbing-related issues may warrant a second opinion.
- The website lists mold remediation as a service but does not describe the Hilton Head branch performing standalone mold work. Confirm mold remediation availability at this location before booking.