Provider profile
PuroClean of Greer
Provider snapshot
What this listing says
Greenville County homeowners dealing with water damage that has triggered mold growth, backed by a veteran-owned PuroClean franchise with 24/7 emergency response and IICRC-trained technicians.
Best for
- Homeowners in Greer, Greenville, or Simpsonville dealing with water damage that has led to mold growth and want one company to handle extraction, drying, and remediation.
- Property owners who need a 24/7 emergency response to prevent mold after a burst pipe, appliance leak, or flood.
- Commercial facility managers in Greenville County who need a restoration company that coordinates directly with insurance adjusters on damage claims.
- Buyers who value a veteran-owned, locally operated franchise with a named crew they can request by name.
About this company
PuroClean of Greer is a veteran-owned PuroClean franchise serving Greenville County, SC out of 417 S Buncombe Rd in Greer. Owner Thomas Maguire runs the operation, which holds NVBDC certification as a veteran-owned business. The team handles water damage mitigation, fire and smoke restoration, mold remediation, and biohazard cleanup for both residential and commercial properties.
On the mold side, PuroClean of Greer does both testing and remediation. Their website describes a process that includes containment, HEPA air filtration, antimicrobial treatment, structural demolition of contaminated materials, HEPA vacuuming, and reconstruction. They hold IICRC certifications and offer 24/7 emergency response. The mold work ties directly into their water damage services, since most of their mold cases follow unresolved moisture problems.
The local crew is anchored by Kevin Cooper, Troy Underwood, and Jimmy Fowler, all of whom show up repeatedly in reviews. Kevin functions as a project manager who handles both field work and client communication. Troy handles much of the hands-on restoration and equipment setup. Reviewers describe a team that shows up quickly, explains what they are doing, and keeps homeowners updated throughout multi-day drying jobs.
A 4.9-star rating across 137 Google reviews is strong for a restoration company. The two negative reviews come from the same household and describe the same incident, meaning PuroClean of Greer has had only one documented complaint scenario in the review record. That kind of consistency across a mix of Local Guides and established reviewers signals a crew that delivers on expectations.
Services
Service area
Headquartered at 417 S Buncombe Rd in Greer, SC. Serves Greenville County including Greer, Greenville, Duncan, Dunean, Five Forks, Fountain Inn, Gantt, Simpsonville, and Wade Hampton. The service area covers Greenville County and surrounding communities.
Review consensus
Kevin Cooper is the most frequently named staff member, appearing in over 25 reviews. Reviewers describe him as knowledgeable, communicative, and willing to go beyond the standard scope. One reviewer hired PuroClean after another company botched a water job, and Kevin took over and resolved it. Troy Underwood draws consistent praise for hands-on field work. Multiple reviewers describe Troy arriving quickly, setting up fans and dehumidifiers, and answering questions throughout multi-day drying jobs. Judy Benedict, a Local Guide with 223 reviews, noted that Troy handled most of the in-home visits during her kitchen water leak and answered or found answers to every question. Jimmy Fowler gets praise for knowledge and fast callbacks. Several reviewers note that Jimmy returned calls immediately and explained the restoration process clearly. Carol Hedeen described the team arriving at 2am for a flooding emergency. Multiple reviewers mention PuroClean coordinating with insurance companies on their behalf.
2 found across 137 total reviews at 4.9★. Both one-star reviews come from the same household describing the same kitchen flooding job. Matt Collier (88 reviews, Local Guide, 1 like) says a worker tore a large hole in the kitchen screen door during water mitigation, a crew member confirmed the damage and said the lead would replace it, and a month later no one had responded to emails or returned calls from the main office. Lindsey Lustig (117 reviews, Local Guide) corroborates the same incident, adding that her husband called twice with no response and warning against letting Travelers insurance push this company. The water mitigation work itself was not disputed. Neither review received an owner response on Google.
The 0% owner response rate on negative reviews is notable. Both one-star reviews went unanswered on Google, and the complaints themselves describe unreturned phone calls and emails to the company directly. This creates a pattern where PuroClean of Greer does strong field work but drops follow-through on post-job accountability. The contrast is sharp: reviewers praise Kevin and Troy for constant communication during active jobs, yet the company went silent when a customer needed property damage repaired after the job was done.
Kevin Cooper (project manager/technician — praised in 25+ reviews for communication, knowledge, and going beyond the standard scope). Troy Underwood (field technician — praised in 15+ reviews for quick response, equipment setup, professionalism, and answering questions). Jimmy/Jimmie Fowler (technician — praised in 8+ reviews for fast callbacks, knowledge, and clear explanations of the restoration process). Hunter (technician — praised in 2+ reviews for helping alongside Troy and Kevin on multi-day jobs). Thomas Maguire (owner/president — identified on the website; one reviewer mentions 'James, the owner' and 'Brandi and Keenan' as staff). Brandi (staff — praised once for being wonderful to work with). Keenan (staff — praised once for being wonderful to work with).
Ask for Kevin Cooper or Troy Underwood when booking. Both show up repeatedly in reviews for hands-on communication during active jobs. Before signing a mold remediation contract, get a separate mold test from an independent inspector since PuroClean does both testing and remediation. If anything gets damaged during the job, get the repair agreement in writing before the crew packs up.
Keep in mind
- PuroClean of Greer does both mold testing and mold remediation. The same company telling you whether you have a problem is also the one billing you to fix it. Get an independent mold test before committing to their remediation work.
- The two one-star reviews describe property damage (a torn screen door) that PuroClean never repaired despite multiple calls and emails. The owner did not respond to either review on Google. If property gets damaged during a job, get the repair commitment in writing before the crew leaves.
- PuroClean is a national franchise, not a locally founded company. The Greer location operates under the PuroClean brand with standardized processes and marketing. Your experience depends on the local crew.
- Most reviews describe water damage mitigation, drying equipment setup, and emergency response. Mold-specific reviews are sparse, so the bulk of the social proof covers water damage rather than mold remediation.