Provider profile
Restore Pro Reconstruction Greenville
Provider snapshot
What this listing says
Greenville-area homeowners and commercial property managers who need mold remediation handled alongside water or fire damage by a multi-office restoration company with IICRC-certified crews and 24/7 emergency response.
Best for
- Greenville, Simpsonville, Anderson, and Spartanburg homeowners dealing with mold growth after water damage or flooding
- Commercial property managers who need a single company to handle water extraction, mold removal, and reconstruction without coordinating multiple contractors
- Homeowners recovering from hurricane or storm damage who want one team managing mitigation through final repairs
- Insurance claim situations where you want the restoration company to coordinate directly with your adjuster and document damages
About this company
Restore Pro Reconstruction operates out of Greenville, South Carolina, as one of seven offices spanning North Carolina, South Carolina, and Tennessee. They are a restoration company first and a mold company second. Mold remediation sits alongside water damage, fire damage, storm damage, biohazard cleanup, and full reconstruction under one roof. They are part of the FLEET Response network, which gives them access to resources for large-scale disaster deployments across the Southeast.
For mold work specifically, they say they partner with third-party certified industrial hygienists for testing and inspections, then follow those hygienists' remediation plans. Their website describes using HEPA filtration for commercial mold removal and containment for black mold work. They also handle HVAC mold and structural mold damage. The Greenville office has IICRC-certified technicians and claims to respond within an hour.
The parent company has operated since 1986, giving them four decades of restoration history. The Greenville office lists Wendy Wagner as a development manager who handles business development relationships with insurance agents and property managers. The field team is led by project managers like Jose, Tanner, and Tyler.
4.9 stars across 56 Google reviews is a strong rating for a restoration company. Nearly every review is 5 stars, with only 2 one-star reviews in the last 18 months. Insurance agents and property managers make up a notable share of the positive reviews, which suggests the Greenville office has built solid referral relationships in the local market.
Services
Service area
Headquartered in Greenville, South Carolina, at 355 Woodruff Rd. The Greenville office serves Greenville, Simpsonville, Spartanburg, and Anderson in the Upstate SC region. Restore Pro Reconstruction operates six additional offices in Charlotte, Fayetteville, Greensboro, Durham, and Wilmington in North Carolina, plus Knoxville, Tennessee. The three-state coverage area is broad, so confirm that the Greenville crew will handle your job directly.
Review consensus
Jose is the most frequently named staff member across the Greenville reviews. Reviewers describe him as punctual, communicative, and methodical. He handled jobs ranging from crawl space fire damage to water leak mitigation, and multiple reviewers specifically praise his follow-up communication. Wendy Wagner draws praise from insurance agents and property managers who call her responsive and knowledgeable. G Carlon, an insurance agent, describes Wendy as a go-to contact. Tanner earns praise for communication and attention to detail on reconstruction projects. Tyler gets called out for fast response on overflow and emergency situations. The team as a whole draws repeat mentions for keeping homeowners informed throughout multi-week projects.
2 found across 56 total reviews at 4.9★. (2 found across 56 total reviews at 4.9★) The two one-star reviews tell very different stories. Dave Mazelin left a 1-star rating in April 2026 but wrote positive text praising Jose for explaining the process, doing good work, and being on time. This reads as an accidental rating. Anastasia Berdan, a Local Guide with 120 reviews, described months of unreturned calls and unanswered emails while trying to get an itemized estimate for an open insurance claim in March 2025. The owner responded the same day, apologized, and said they were escalating to a general manager. The complaint points to an administrative communication gap rather than a field work issue.
The Greenville office has an unusual review profile: a significant number of 5-star reviews come from insurance agents and property managers praising the business relationship rather than describing a specific restoration job. Wendy Wagner is the common thread in these reviews. This suggests the office invests heavily in B2B referral relationships, which is a positive signal for insurance-based claims but means fewer reviews describe the actual mold or water remediation work in detail.
Jose (mitigation crew leader — praised repeatedly for communication, punctuality, and quality work). Wendy Wagner (development manager — praised by insurance agents and property managers for responsiveness). Tanner (project manager — praised for communication, detail orientation, and reconstruction quality). Tyler (crew leader — praised for fast emergency response and efficient cleanup). Cody (project manager — praised for quick response and communication). Patrick Walsh (project manager — praised for attention to quality and holding subcontractors accountable). John Wauer (repair side — praised for walking clients through the process). Jeff Gordon (project manager — praised for exceeding expectations on flood recovery). Leslie (field tech — praised for cleanup work). Michael Meadows (office representative — praised for personality and follow-through with property managers). Junior (technician — praised for going above and beyond). Emy (technician — praised alongside Junior for community work). Hugo (technician — praised for great work). Jonathan Mondragon (technician — praised for responding to an after-hours emergency). Alam Zagada (technician — praised for after-hours emergency response). Brandon (technician — praised for being wonderful to work with). JD (technician — praised for being great to work with). Dave (not further identified — praised for communication on a cleanup project).
Ask for Jose if your job involves mitigation work in the Greenville area. He appears in more reviews than any other staff member and draws consistent praise for communication and follow-through. If your project involves insurance coordination, ask to work with Wendy Wagner, who has strong relationships with local adjusters. Watch the administrative side: if you need paperwork like itemized estimates, set clear deadlines in writing and follow up if you do not hear back within a week.
Keep in mind
- They do both mold testing and mold remediation. Their website says they partner with third-party certified industrial hygienists for testing, but confirm that the hygienist who tests is truly independent and not financially tied to Restore Pro before signing a remediation contract.
- Mold is not their primary focus. Water and fire damage restoration drive most of their business and most of their reviews. If you need a company that specializes solely in mold, this is a general restoration company that also does mold work.
- One reviewer spent months trying to get an itemized estimate for an insurance claim and reported unanswered calls and emails. The owner acknowledged the delay and escalated to a general manager, but the pattern of communication breakdown on the administrative side is worth noting.
- Their service area spans three states with seven offices. Confirm that the Greenville office, not a satellite crew, will handle your job and that your specific city falls within a reasonable distance.