Provider profile
RestoPros of The Upstate
Provider snapshot
What this listing says
Upstate SC homeowners dealing with water damage that led to mold growth, where 24/7 emergency response and crawl space encapsulation under one contractor matters.
Best for
- Greenville and Upstate SC homeowners who need mold remediation tied to a water damage event -- this crew handles both under one roof.
- Crawl space mold problems where encapsulation after remediation matters for long-term moisture control.
- Emergency situations requiring same-day or overnight response -- they staff 24/7 and reviewers confirm fast arrival times.
- Homeowners navigating insurance claims -- multiple reviewers credit Dylan and Austin with handling the insurance documentation process.
About this company
RestoPros of The Upstate is a franchise restoration company based on Garlington Road in Greenville, SC. They handle water damage, mold remediation, fire and smoke damage, and storm damage for residential and commercial properties across the Upstate region. Mold work is one piece of a broader restoration operation -- most of their volume comes from water damage jobs, with mold remediation often following as a secondary service.
What stands out is their crawl space encapsulation offering. After mold remediation, they install a vapor barrier to seal the crawl space against ground moisture -- a step that addresses the root cause rather than just the symptom. Their website references IICRC guidelines, and they claim 30 years of combined industry experience across their team. They run 24/7 with same-day scheduling and free inspections.
RestoPros launched nationally in 2018 as a franchise system. The Upstate SC location covers Greenville, Simpsonville, Spartanburg, and about a dozen surrounding communities. The franchise model means the local operation follows a corporate playbook, which brings standardized processes but means the local owner's approach to staffing and customer service is what determines your experience.
282 Google reviews at a 5.0 rating is unusual for a restoration company. That volume with a perfect score suggests a strong pattern of positive outcomes, though the concentration of reviews on certain dates is notable.
Services
Service area
Based in Greenville, SC on Garlington Road. Serves 16 communities across the Upstate region including Greenville, Simpsonville, Spartanburg, Greer, Mauldin, Easley, Taylors, Duncan, Boiling Springs, Inman, Lyman, Moore, Pelzer, Piedmont, Reidville, and Wellford. One reviewer mentions a Lake Lure, NC property inspection, suggesting they occasionally work across the state line.
Review consensus
Tim draws the most detailed praise -- reviewers describe him as fast, knowledgeable, and considerate (one noted he routed equipment cords to avoid tripping hazards for children). Dylan Baynard gets strong marks for inspections, insurance navigation, and clear communication. Austin is praised repeatedly for patience during inspections, willingness to answer questions, and quick follow-through on scheduling remediation crews. Field crew members Levi, Matt, Junior, and Grecko are called out for clean, careful work. Reviewers consistently mention that the team explains each step of the process and keeps them updated.
2 found across 282 total reviews at 5.0★. Two complaints paint different pictures. Heather (Local Guide, 13 reviews) alleges the company double-billed her insurance with fabricated charges and damaged items, then asked for $3-5k out of pocket to fix them. Ebony Swishburn describes a job quoted at one to two weeks that stretched into months, with costs increasing and work not progressing. Neither reviewer received an owner response.
A large cluster of 5-star reviews appeared on June 16, 2026 -- over 30 reviews in a single day, many from accounts with only 1-2 total reviews. This pattern is common with franchise review solicitation campaigns and does not necessarily indicate fake reviews, but it inflates the volume figure. Separately, the 0% owner response rate on negative reviews stands out for a company at this review volume. Most businesses with 200+ reviews and active reputation management respond to at least some complaints.
Tim (field technician -- consistently positive). Dylan Baynard (inspector/project coordinator -- consistently positive). Austin (inspector/team lead -- consistently positive). Josiah (field crew -- positive). Levi (field crew -- positive). Matt (field crew -- positive). Junior (field crew -- positive). Grecko (field crew -- positive). Serene (staff -- positive). Josh (company leadership -- positive). Aaron (field crew -- positive).
Ask for Tim, Dylan, or Austin by name -- they account for the strongest individual praise. Get your scope of work and pricing in writing before the job starts. The two billing complaints are isolated against 282 reviews, but the lack of any owner response means you should protect yourself with documentation. Confirm the full cost breakdown and timeline in your contract, and clarify what triggers additional charges.
Keep in mind
- This is a franchise operation. Corporate sets the brand and processes, but your experience depends on local staff and management. Franchise turnover can change the team you deal with.
- Two recent 1-star reviews describe billing disputes -- one alleging double billing through insurance with out-of-pocket charges of $3-5k, another reporting a job that ballooned from weeks to months with escalating costs. The owner did not respond to either complaint.
- Zero percent owner response rate on negative reviews. When a company does not engage publicly with complaints, you cannot assess how they handle problems after the fact.
- Most reviews focus on water damage inspections and mitigation. Mold-specific remediation reviews are fewer, so the 5.0 rating reflects the broader restoration business more than mold work alone.
- Their service area covers 16 communities from Easley to Spartanburg. Confirm response time expectations for locations far from their Greenville base.