Provider profile
PuroClean
Provider snapshot
What this listing says
Greenville-area homeowners dealing with water damage or mold who want a PuroClean franchise location with an owner who holds an active insurance license and can navigate claims directly.
Best for
- Greenville, Greer, and Simpsonville homeowners who need water damage mitigation or mold remediation from a single provider.
- Homeowners filing insurance claims for property damage who want a restoration company with direct insurance industry experience.
- Property owners dealing with Hurricane Helene aftermath or similar flooding events who need fast emergency response.
- Commercial property managers in the Upstate SC region who need a restoration contractor with 24/7 availability.
About this company
PuroClean of Greenville is a franchise location on Rutherford Road in Greenville, SC, operating under the national PuroClean brand. The website names Emily Bohan as owner, while reviews consistently reference James Pitts as the owner — he runs the day-to-day operations and teaches continuing education classes to insurance agents across the Upstate. That insurance background is the most distinctive thing about this location: Pitts holds an active insurance license and uses it to help homeowners navigate the claims process.
On the mold side, PuroClean of Greenville handles both testing and remediation. Their website describes containment with HEPA air scrubbers and dehumidification as part of the process. They also do water damage mitigation, fire and smoke damage restoration, biohazard cleanup, and reconstruction — making them a full-service restoration company rather than a mold specialist.
The franchise has IICRC and EPA Lead Safe credentials listed on its website. Multiple reviewers mention the team's Hurricane Helene response in late 2024, when they handled basement flooding and water damage for several Greenville-area homeowners.
A 4.9-star rating across 75 Google reviews is strong, but context matters: a notable portion of those reviews come from insurance agents who attended James Pitts' CE classes, not from customers who hired PuroClean for restoration work. The service-related reviews that do exist are uniformly positive.
Services
Service area
Headquartered at 121A Rutherford Road in Greenville, SC. Their website lists Greenville, Spartanburg, Anderson, Greer, Simpsonville, Mauldin, Taylors, Travelers Rest, Fountain Inn, and Inman as service areas. They claim to respond within two hours for any location within a 1.5-hour drive of their shop — a broad radius that covers much of Upstate South Carolina.
Review consensus
James Pitts gets the most mentions across reviews — praised for responsiveness, genuine concern, and insurance knowledge. Among service-specific reviews, Jason drew praise for arriving within an hour for assessment, Joey for quick insurance estimates, and Ethan for daily on-site visits during a water damage job with patient explanations and good humor. Troy received positive feedback for timeliness and quality on a cleaning job. Jimmie kept customers informed during the restoration process. Joshua and Robert earned praise for punctuality and friendliness on a flood cleanup. Multiple reviewers who used PuroClean after Hurricane Helene in October 2024 noted fast response and thorough water removal.
0 found across 75 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. One 4-star review from Christina Serrano-Cruz (July 2024) mentioned billing issues with the back office, though the on-site work by Troy was satisfactory.
The review profile has an unusual composition. Roughly a third of PuroClean of Greenville's 5-star reviews come from insurance agents praising James Pitts' CE classes — not from customers who hired the company for restoration work. This inflates the review count and rating in a way that does not reflect service quality directly. The actual restoration-related reviews are positive but fewer in number than the headline figure implies.
James Pitts (owner — positive, most-mentioned, praised for responsiveness and insurance knowledge). Jason (assessment — positive, arrived within an hour). Joey (estimates — positive, fast insurance estimates). Ethan (technician — positive, daily on-site checks and patient updates). Troy (technician — positive, good work and timeliness). Jimmie/Jimmy (coordinator — positive, kept customers informed). Hunter (crew — positive, water damage work). David (crew — positive, knowledgeable and quality work). Joshua (crew — positive, punctual and friendly). Robert (crew — positive, punctual and friendly).
The restoration work PuroClean of Greenville has done gets genuinely strong feedback — fast response, named crew members who communicate well, and no complaints in the last 18 months. Ask for James Pitts directly if you want help navigating an insurance claim. Just know that the 4.9-star rating includes many reviews from insurance professionals attending classes, so weight the service-specific reviews more heavily when making your decision.
Keep in mind
- PuroClean of Greenville does both mold testing and mold remediation. That creates a conflict of interest — the same company telling you there's a problem is the one billing you to fix it. Ask whether they'll accept a third-party test result.
- A significant number of Google reviews come from insurance agents who attended CE classes taught by James Pitts, not from customers who hired PuroClean for actual restoration work. The true volume of service-related reviews is lower than the 75-review count suggests.
- The website names Emily Bohan as owner while reviews consistently reference James Pitts as the owner. The ownership structure is unclear from public information.
- They claim a service area within 1.5 hours of their Greenville shop, covering Spartanburg, Anderson, Greer, and Simpsonville. That is a broad radius — confirm response time for locations at the edges.