Provider profile
ATI Restoration
Provider snapshot
What this listing says
Greenville homeowners or commercial property managers dealing with water damage that has led to mold, who want a national restoration firm with 24/7 dispatch and in-house reconstruction capability.
Best for
- Greenville-area homeowners or businesses facing mold growth after water damage who need remediation and reconstruction handled by one company.
- Commercial property managers in healthcare, multifamily, or education who want a firm with Emergency Response Agreements and national-scale resources.
- Property owners recovering from hurricane or flood damage in the Upstate SC, western NC, or northeast GA region who need 24/7 emergency dispatch.
- Apartment complexes needing regular carpet cleaning and water extraction—this is where the bulk of their Greenville review praise comes from.
About this company
ATI Restoration's Greenville office is the local arm of a national disaster recovery firm founded in 1989 by Gary Moore. The parent company operates 70-plus offices across the country and employs over 2,600 people, with headquarters in Anaheim, California. The Greenville location at 55 Airview Drive handles water damage, fire and smoke restoration, mold remediation, and reconstruction for both residential and commercial clients across the Upstate region.
For mold work specifically, ATI says it collaborates with industrial hygienists to identify the type of mold present, then builds a removal plan around that assessment. Their described process includes HEPA vacuuming, dehumidification, and post-remediation air quality testing. Technicians carry IICRC credentials and HAZWOPER training, which covers hazardous materials including black water situations. The ability to handle reconstruction in-house after remediation is a genuine differentiator—you avoid coordinating a separate contractor for drywall, flooring, or structural repairs.
The Greenville office appears to have been an acquisition. Older reviews reference "Venturi Restorations" and "Venturi contractors" for work done at this same location, suggesting ATI absorbed a local firm. The company describes itself as family-operated with national resources, and the Greenville page claims 30-plus years of experience in the area.
With 4.8 stars across 52 Google reviews and zero complaints in the last 18 months, this is a strong rating for a restoration company. Most of the review volume comes from carpet cleaning and water extraction jobs rather than mold-specific work, so you have less direct review evidence for their mold remediation quality.
Services
Service area
ATI Restoration's Greenville office is at 55 Airview Drive in Greenville, SC. They claim to serve Greenville County and surrounding areas across South Carolina, North Carolina, and Georgia, naming Abbeville, Rabun, and Transylvania counties. ATI also has separate offices in Columbia, SC and Charlotte, NC, so coverage in the far reaches of their claimed tri-state area may overlap with those locations.
Review consensus
Tray is by far the most-mentioned employee, appearing in roughly a dozen reviews for carpet cleaning and water extraction. Reviewers describe him as friendly, quick, and effective at restoring carpets that looked beyond saving. Alex Lein earned praise as a project manager during hurricane Helene recovery for keeping a homeowner updated and bridging communication with insurance. Brandon was singled out by a property manager who requests him for every job. Chris Jenkins described an after-hours emergency where the team found a leak, set up fans and dehumidifiers, and returned twice to verify moisture levels before removing equipment. Several reviewers mention prompt after-hours response as a consistent strength.
0 found across 52 total reviews at 4.8★. No 1-star or negative reviews appeared in the last 18 months. With 52 total reviews at 4.8 stars, recent complaint data is absent from this packet.
The review profile skews heavily toward carpet cleaning and water extraction rather than mold remediation. Tray's dominance in the reviews suggests the Greenville office runs a significant carpet services operation alongside its restoration work. This is common for restoration companies that maintain steady revenue between disaster jobs, but it means the reviews tell you more about their carpet and water work than their mold capabilities.
Tray (carpet cleaning and water extraction technician — consistently positive across 12+ reviews). Alex Lein (project manager — positive, praised for communication and insurance coordination). Brandon (technician — positive, requested by name by a repeat property manager). Chris (technician — positive, worked alongside Tray). Ever (technician — positive, noted for water work at apartment complex). Eric (bathtub resurfacing — positive). Ryder (project manager — positive, described as handling multiple projects well). James (project manager — positive, stepped in to complete a job after a PM departure). Jerry, Jacob, Dennis (crew members — positive, praised as a group for trust and quality).
If you need carpet cleaning or water extraction in Greenville, Tray is the person to ask for—he has a strong track record in the reviews. For mold remediation, you are relying on the company's national reputation and process rather than Greenville-specific review evidence. Ask for Alex Lein or a named project manager to be your point of contact, and get a separate mold test from an independent firm before and after the work.
Keep in mind
- ATI is a national company with a local office. Your project manager and field crew may change between visits, which is a common friction point with large restoration firms. Ask who your point of contact will be throughout the job.
- Most Google reviews for this location are about carpet cleaning and water extraction, not mold remediation. You have limited direct review evidence for their mold-specific work in Greenville.
- The Greenville office appears to be a former local company (Venturi Restorations) that ATI acquired. If you hear older neighbors reference Venturi, it is the same operation under new ownership.
- Their service area claims span three states—SC, NC, and GA. For locations outside Greenville County, confirm response times before booking, especially for emergency work.
- ATI does not do mold testing or inspection. They remediate based on assessments from industrial hygienists. You will need to hire a separate testing firm to confirm the scope before and after the job.