Provider profile
STOP Restoration Services of Fort Mill SC
Provider snapshot
What this listing says
Fort Mill and York County homeowners dealing with water damage that has led to mold, where a single company handling mitigation through reconstruction simplifies the insurance process.
Best for
- Fort Mill, Rock Hill, and Indian Land homeowners who need water damage dried and any resulting mold removed by one crew under one insurance claim.
- Property owners who want a restoration company that walks them through the insurance process, from initial assessment through final reconstruction.
- Commercial property managers in the Charlotte metro who need after-hours emergency response for water or mold damage.
- Homeowners dealing with biohazard situations like hoarding cleanup or trauma scenes, where STOP handles both the cleanup and the structural restoration.
About this company
STOP Restoration operates out of Fort Mill, South Carolina, as a franchise under the Authority Brands family. Mold remediation is one piece of a broader restoration operation that centers on water damage, fire damage, and biohazard cleanup. They handle both residential and commercial properties across York County and the Charlotte metro area.
The mold page describes containment with polyethylene sheeting, HEPA-filtered air scrubbers for negative air pressure, and a green antimicrobial treatment they claim is 99.9% effective while safe for people and pets. They also mention portable extraction equipment for crawl spaces and attics. The website uses IICRC, containment, negative air, HEPA, dehumidification, and antimicrobial terminology. One Google reviewer noted STOP recommended a separate company for mold testing, which suggests they may sometimes refer testing out rather than doing it in-house.
Caley Bergeron owns this location. Her father Bob Bergeron, a veteran, founded it in 2009 and later handed the business to her. The team claims 50+ combined years of restoration experience. Multiple reviewers mention the Bergeron name specifically.
With 4.9 stars across 188 Google reviews, this is an unusually strong rating for a restoration company at this volume. Most of the positive reviews describe the same experience: fast arrival, clear communication about the process, and help navigating insurance claims.
Services
Service area
Headquartered at 377 Rubin Center Dr, Suite 122, Fort Mill, South Carolina. Primary service cities include Fort Mill, Rock Hill, Indian Land, Lancaster, Waxhaw, and Charlotte. The website lists 50+ cities across York County SC, Lancaster County SC, Union County NC, and Mecklenburg County NC, which is a broad claim for a single office location.
Review consensus
Jason is the most frequently named technician across recent reviews. Reviewers describe him arriving the same day, explaining the damage assessment clearly, and monitoring drying equipment throughout the week. Katie Barnes noted Jason set everything up before Thanksgiving while she was out of town. Kenny Aja praised Jason at an office job for explaining the full process start to finish. Caley Bergeron (owner) draws praise for moving quickly on scheduling and for insurance knowledge. Kaleigh, the office manager, kept customers informed at each step. Justin appears alongside Jason on mitigation jobs. Wilbur earned standout praise for reconstruction work, with one reviewer comparing a previous contractor's work to his as "finger painting to the Sistine Chapel." Multiple reviewers mention the team helping navigate insurance claims and providing written action plans.
7 found across 188 total reviews at 4.9★. John Neely (June 2026) reported kitchen flooring installed with a visible gap that was not supposed to exist, plus wrinkles confirmed by two third-party inspectors as incorrect installation with non-equivalent materials. He says STOP deflected responsibility and never corrected the work. The remaining 6 negative reviews (4 one-star, 1 two-star, 2 three-star) contain no text and come from accounts with zero or one other reviews. None received an owner response.
The company has a 0% response rate on negative reviews. Five of the seven low-star reviews come from accounts with zero other reviews and no text, which is a pattern consistent with spam or fake reviews rather than genuine complaints. The one substantive negative describes a reconstruction issue (flooring), not a mitigation or mold problem. This suggests field crews doing water extraction and mold work perform well, but reconstruction subcontractors or finish work may be less consistent.
Jason (technician — positive, named in 10+ reviews for fast response, clear explanations, and same-day arrival). Caley Bergeron (owner — positive, praised for scheduling speed and insurance guidance). Kaleigh/Caleigh (office manager — positive, kept customers informed throughout projects). Justin (technician — positive, works alongside Jason on mitigation). Wilbur/Wilber (reconstruction — positive, standout craftsmanship on drywall and repairs). Bob Bergeron (previous owner — positive, praised for communication and follow-through in older reviews). Gabe/Gabriel (mitigation — positive, praised for making customers comfortable). Julie/Julian (mitigation/reconstruction — positive, helped with stain matching and customer reassurance). Keith (remediation — positive, mentioned for knowledge of the process).
Ask for Jason on mitigation work if you can. For mold jobs, get an independent test before and after so you have a third-party benchmark rather than relying solely on STOP's assessment. If reconstruction is part of your scope, ask who specifically will do the finish work and request photos of recent similar jobs.
Keep in mind
- STOP does both mold testing and mold remediation. When the same company that finds the mold also profits from removing it, there is a financial incentive to recommend more work. Ask for an independent third-party test before agreeing to a remediation scope.
- The business did not respond to any of the 7 negative reviews in the past 18 months. A 0% owner response rate on complaints means you cannot see how they handle disputes publicly.
- They claim to serve 50+ cities across multiple counties in both Carolinas. That is a wide area for a single location on Rubin Center Drive. Confirm response times for addresses far from Fort Mill.
- One reviewer reported flooring installed with visible gaps and wrinkles, confirmed by two independent inspectors, and said STOP deflected responsibility. Reconstruction quality may differ from mitigation quality.
- This is a franchise, not an independent company. The national STOP Restoration brand sets standards, but each location is individually owned and operated.