Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Columbia-area homeowners dealing with water damage that led to mold growth, where a single company handling mitigation through rebuild simplifies the insurance claims process.
Best for
- Columbia, Lexington, and Chapin homeowners who need water damage dried out and any resulting mold removed by the same company.
- Insurance-referred jobs where the carrier already has a relationship with Jenkins and assigns them directly.
- Commercial property owners needing water extraction and mold prevention for offices, retail spaces, or warehouses.
- Homeowners who want one contractor to handle the full sequence from emergency water extraction through final rebuild.
- Sewer backup situations requiring same-day flooring removal and mold prevention, based on multiple reviewer accounts of rapid response.
About this company
Jenkins Restorations operates a Columbia, South Carolina office at 6904 N Main Street, one of 24 locations for this national restoration company founded in 1975. Mold remediation runs through Jenkins Environmental Services, a subsidiary that handles inspection, containment, removal, and post-remediation rebuild. The Columbia office primarily handles water damage restoration and fire damage repair, with mold work flowing from those water events rather than standalone mold jobs.
The mold process starts with moisture meters, hygrometers, and infrared cameras to map the problem. Containment uses negative air pressure with HEPA air scrubbers and dehumidifiers. Removal methods include HEPA vacuuming, antimicrobial treatments, soda blasting, and dry ice blasting. The website references IICRC standards for both water restoration and mold remediation. Hydroxyl generators and thermal fogging handle odor removal.
Jenkins started as a church and school builder in Northern Virginia in 1975, founded by Mr. Jenkins and his sons Warren and Russ. The company shifted to insurance restoration work in the 1980s and has expanded aggressively since 2015. It became employee-owned through an ESOP in 2020. The Columbia office opened during the 2015-2019 expansion wave.
The 4.4-star Google rating across 73 reviews sits below the threshold where a restoration company stands out on reviews alone. Most positive reviews focus on water mitigation speed, while the negative reviews cluster around the reconstruction phase of larger projects.
Services
Service area
Jenkins Restorations Columbia headquarters at 6904 N Main Street, Suite 105, Columbia, SC 29203. The website lists specific service areas: Camden, Chapin, Cayce, Lexington, West Columbia, Blythewood, Forest Acres, and Irmo. All are within Richland and Lexington counties, a reasonable coverage area for a single office.
Review consensus
Yosman dominates the positive reviews, named in at least 10 separate reviews for water mitigation work. Reviewers describe him as punctual, communicative, and detail-oriented. James appears alongside Yosman in several reviews, with both praised for educating homeowners about the damage and process. Danny Wicks drew praise for meticulous documentation during the intake process. Nas received multiple mentions for respectful scheduling and attention to detail. David Cox earned a specific callout for painting quality and seamless finish work. Ethan appears in two reviews paired with Yosman for timely, detail-oriented water mitigation. The strongest recurring theme: same-day or next-day response to water emergencies, with reviewers frequently noting Jenkins arrived within hours of their insurance company assigning the claim.
3 found across 73 total reviews at 4.4★. All three recent negatives describe problems during the reconstruction phase, not the initial water mitigation. Nassera Burleson named Christopher, the Columbia manager, and described the company walking away from an unfinished contract without fixing mistakes. Michelle Carr corroborated that account by name, describing a kitchen renovation that took roughly 10 months despite starting at bare studs. Carr reported only one contractor on-site, working two hours at a time, two to three days per week. She also flagged billing concerns: the company collected insurance money for flooring replacement but the homeowner chose to keep existing carpet, with no accounting for where that money went. Carr says she never received an itemized receipt and the company stopped communicating after their last visit. Monica Howard, a Local Guide with 28 reviews, reported never receiving her estimate despite multiple follow-up contacts.
The positive and negative reviews describe two different operations. Water mitigation, the emergency phase, gets strong reviews with named technicians like Yosman and James earning personal praise. The reconstruction phase, where the company acts as general contractor for insurance-funded repairs, generates the complaints. This split is common at restoration companies where the mitigation crew is in-house but reconstruction relies on subcontractors. The 0% owner response rate on negatives reinforces the impression that the Columbia office does not prioritize post-project complaint resolution.
Yosman (water mitigation technician — strongly positive, named in 10+ reviews). James (water mitigation technician — positive, praised for communication). Danny Wicks (intake/documentation — positive). Nas (technician — positive, praised for scheduling flexibility and detail). David Cox (painter/finisher — positive, praised for quality). Ethan (water mitigation technician — positive, paired with Yosman). Christopher (Columbia manager — negative, named in complaint about unfinished work and bad faith). Logan (project coordinator — positive, answered process questions). Diamonte (technician — positive). Tanas (technician — positive). Raymond (technician — positive, explained process). Isaac (technician — positive, praised for education and communication). Aaron Cupp (mitigation technician — positive, multiple older reviews). Brent (technician — positive). Wes/Wesley Smith (technician — positive). Brian (repairs — positive). Amber (older review — positive).
Ask for Yosman or James if you need water mitigation; they have a strong track record of same-day response and clear communication. If your project extends into reconstruction, get a written timeline with milestones and hold payments to completion benchmarks. The reconstruction side of this office has drawn repeated complaints about pace and accountability, so document everything and request itemized billing before work begins.
Keep in mind
- Jenkins does both mold testing and mold remediation through its subsidiary Jenkins Environmental Services. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Two of the three recent one-star reviews describe the same pattern: the company focused on collecting insurance money but delivered slow, poor-quality reconstruction work. One reviewer said a kitchen renovation that started at bare studs took roughly 10 months with a single contractor working a few hours at a time.
- None of the three recent negative reviews received an owner response. A 0% response rate on negatives suggests the Columbia office does not actively manage complaint resolution through its Google profile.
- This is a national company with 24 offices. The Columbia location is a branch, not the headquarters. Staff turnover and local management quality can vary independently from the broader brand.