Provider profile
PuroClean Disaster Restoration of Charleston
Provider snapshot
What this listing says
Charleston-area homeowners dealing with water damage that has led to mold growth, backed by a veteran-owned PuroClean franchise with a 4.9-star rating across 178 reviews and 60-minute average response times.
Best for
- Charleston, Mt. Pleasant, and barrier island homeowners who need mold remediation tied to water damage from plumbing failures or storm flooding.
- Property owners who want one company to handle the full sequence from water extraction through mold removal and reconstruction.
- Insurance claim situations where you need a restoration company that documents thoroughly and coordinates directly with your carrier.
- Commercial property managers in the Charleston metro who need after-hours or weekend emergency mold and water response.
- Homeowners with crawl space or wall cavity moisture problems in Charleston's humid climate.
About this company
PuroClean Disaster Restoration of Charleston is a veteran-owned PuroClean franchise based at 461 Jessen Lane in Charleston, SC. Owner Matt Russell runs the operation as a family business, serving the greater Charleston metro area around the clock. Their primary work is water damage restoration, but mold remediation is a core service they handle when moisture problems go untreated.
Their mold remediation process uses HEPA air filtration devices and containment to prevent cross-contamination. IICRC-certified technicians use thermal imaging and moisture meters to locate hidden moisture sources feeding mold growth. The website claims a 60-minute average on-site arrival time, and multiple reviews confirm same-day or next-day response.
The company holds EPA lead-safe certification alongside IICRC credentials. Dawn Erickson, who appears to be a co-owner or senior staff member, teaches continuing education classes for insurance agents across the Southeast, which speaks to the company's depth of knowledge in restoration and insurance claim processes.
178 Google reviews at 4.9 stars with zero negative reviews in the last 18 months is exceptional volume and consistency for a single-location restoration company. That rating reflects both the field technicians and the office coordination team.
Services
Service area
Headquartered at 461 Jessen Lane in Charleston, SC. Serves Charleston, Mt. Pleasant, North Charleston, Goose Creek, Summerville, Hanahan, Ladson, Moncks Corner, and the barrier islands including Daniel Island, James Island, Johns Island, Folly Beach, Isle of Palms, Sullivan's Island, Kiawah Island, Seabrook Island, and Wadmalaw Island. Also lists Awendaw and McClellanville, which are 30-40 miles from their base.
Review consensus
Derek is the most frequently named technician, praised across multiple reviews for hands-on mold and water damage work, detailed explanations, and 10+ years of experience. Reviewers Stacey Marie and Cornelius Sanders both called out Derek by name for going above expectations. Mark and Ryan receive praise for prompt, efficient water damage work (reviewer Melissa Lukich). Office staff Michelle and Meghan are named for keeping customers informed and coordinating with insurance. Dawn Erickson is praised extensively, though primarily by insurance agents attending her CE classes rather than restoration customers. Matt Russell is noted as responsive and hands-on as the owner. Gene, Codie, Josh, and Molina also receive individual mentions for field work quality.
0 found across 178 total reviews at 4.9★. No complaints surfaced in the 18-month review window. Across 178 total reviews at 4.9 stars, there are zero recent negative reviews to analyze.
A significant portion of the 5-star reviews come from insurance agents and real estate professionals who attended PuroClean's free continuing education classes taught by Dawn. These reviews are genuine experiences with the company, but they reflect classroom satisfaction rather than restoration service quality. The actual restoration reviews consistently praise fast response times and strong communication between field crews and office staff.
Derek (lead technician — praised by multiple reviewers for mold and water damage work, 10+ years experience). Dawn Erickson (CE instructor/senior staff — praised extensively by insurance agents for education classes). Matt Russell (owner — noted as responsive and hands-on). Mark (technician — praised for water damage cleanup). Ryan (technician — praised for prompt, efficient work). Josh (technician — praised for professionalism). Gene (technician — praised for professionalism). Codie (technician — praised for professionalism). Michelle (office staff — praised for communication and coordination). Meghan (office staff — praised for customer updates and insurance coordination). Molina (staff — called a gem by reviewer Drew Sineath). Maddie (staff — praised for persistent insurance follow-up by reviewer Heather Gallo).
Ask for Derek if your job involves mold remediation. He draws the most consistent praise from actual restoration customers. Confirm the full scope and timeline in writing before work starts, especially if your situation involves both water damage and mold. The CE-class reviews inflate the star count slightly, but the restoration-specific reviews are uniformly positive with no recent complaints.
Keep in mind
- This is a PuroClean franchise, not an independent local company. Franchise operations follow corporate protocols, which brings consistency but means less flexibility on process and pricing.
- Their primary identity is water damage restoration, not mold remediation. Mold work is a secondary service they handle when water damage leads to microbial growth. If you have a standalone mold problem without water damage, confirm they treat it with the same priority.
- Many of their 5-star reviews are from insurance agents who attended Dawn's free continuing education classes, not from customers who hired them for restoration work. The review count is real, but the buyer-experience sample is smaller than 178.
- They list a very broad service area covering 20+ communities from McClellanville to Kiawah Island. Confirm response time expectations for locations far from their Jessen Lane base in Charleston.
- The website does not list pricing or provide ranges for mold remediation. Get a written scope and estimate before work begins.