Provider profile
Paul Davis Restoration of Beaufort And Jasper Counties
Provider snapshot
What this listing says
Beaufort and Jasper County homeowners dealing with water or mold damage who need a single company to handle both insurance-coordinated cleanup and reconstruction under one roof.
Best for
- Homeowners in Beaufort or Jasper County who discover mold after a water loss and want one company to handle mitigation through reconstruction.
- Property owners with active insurance claims who want a restoration company that coordinates directly with their insurer.
About this company
Paul Davis Restoration of Beaufort and Jasper Counties is a franchise location based in Bluffton, South Carolina. Mold remediation is one piece of a broader restoration operation that also handles water, fire, storm, and biohazard damage for both residential and commercial properties. They offer 24/7 emergency response with a claimed 30-minute callback window.
Their mold page describes extraction, flooring and drywall replacement, caulk application, duct cleaning, and textile restoration. The website states their water restoration team is IICRC-trained. Nothing on the site distinguishes their mold approach from standard franchise methods. Paul Davis as a national brand was founded in 1966 and has 300+ independently owned franchises across the US and Canada.
Services
Service area
Headquartered in Bluffton, South Carolina. Serves Beaufort and Jasper Counties including Beaufort, Hilton Head Island, Port Royal, Okatie, Hardeeville, Ridgeland, Saint Helena Island, Seabrook, Sheldon, Varnville, Yemassee, Estill, Fairfax, and Hampton. Reviews also come from several cities in coastal Georgia including Savannah, Hinesville, Pooler, and Richmond Hill, suggesting a service area that extends well beyond the two counties in their name.
Review consensus
Wayne Carver is the most-cited name across reviews, praised for fast emergency response, transparency about damage, and follow-through during water mitigation. Troy Bull receives mixed reviews but is praised by some for keeping projects on track. Anthony Phillips is recognized for communication and staying true to his word throughout restoration projects. Several reviewers highlight how quickly the mitigation team arrives, sometimes within minutes. The office staff, particularly Kim, gets credit for being helpful and understanding.
4 found across 40 total reviews at 3.9★. Jason Hildreth (June 2026) reports the manager promised a walkthrough before finishing but never returned. No calls, no follow-up. Mold and uneven walls were left in the bathroom. Eric Holcomb (February 2026, Local Guide with 45 reviews) describes prompt cleanup but a disastrous repair phase. He names GM Troy specifically as someone who promised ongoing communication but vanished after the paperwork was signed. A 10-day repair took 5 weeks with sloppy painting and wasted materials. Kathy Forster (December 2024) reports cabinets installed in 2021 that already have cracked molding and broken drawer runners. Melissa Lappen (December 2025, 2 stars) describes worker James following her around the home and asking personal questions. Her bathroom and kitchen work was incomplete after the 7-day insurance window, she still had mold in the house, and the crew left the job site when concerns were raised. The owner response to Lappen was a generic apology from Cindy, the Customer Service Manager, directing her to call the office.
The divide between mitigation and reconstruction quality is stark and structural. The in-house mitigation team (Wayne, especially) consistently gets praise for speed and communication. The reconstruction phase, which relies on subcontractors, is where things break down. Two of the three 1-star reviews in 2026 describe the same failure: a manager who shows up once, makes promises, then disappears. The low owner response rate (25%) and template quality of the one response that does exist suggest the franchise is not actively managing its reputation.
Wayne Carver (mitigation lead — consistently positive). Troy Bull (GM/project manager — mixed; praised by some for follow-through, criticized by Eric Holcomb for disappearing after paperwork). Anthony Phillips (project manager — positive). Craig (construction manager — positive). MD (leader — positive). Louis (field staff — positive). Bobby (crew lead — positive). Colin (field worker — positive). Kim (office staff — positive). James (field worker — negative; made customer uncomfortable). Cindy (Customer Service Manager — neutral; authored template owner response). Abraham (field worker — positive). Caveman (field worker — positive). Evan (field worker — positive).
If you hire Paul Davis of Beaufort and Jasper Counties, the mitigation phase will likely go well. Ask for Wayne Carver if he is available. The reconstruction phase is where you need to stay vigilant. Get your project manager's direct contact information and a written timeline before any work begins, and do not let weeks pass without a check-in.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The same company that finds the mold profits from fixing it. Get an independent mold test before agreeing to remediation work.
- Multiple recent reviews describe project managers disappearing after the initial visit. Two separate 1-star reviews from 2026 name this exact pattern: promises of follow-up that never materialized.
- Repair work is subcontracted. Review quality varies sharply between the in-house mitigation team (generally praised) and the subcontractors who handle reconstruction.
- The Google rating is 3.9 with 40 reviews. The owner responds to only about 25% of negative reviews, and the one response in the recent batch reads as a template rather than specific engagement with the complaint.