Provider profile
All Dry Services of Rhode Island
Provider snapshot
What this listing says
Rhode Island homeowners dealing with water damage and mold together, especially in coastal or older homes where Ed Smith's team can handle extraction, drying, and remediation in one visit.
Best for
- Rhode Island homeowners who need water damage and mold handled by one crew, from Providence to Newport and the surrounding coastal communities.
- Property managers and landlords who want a single restoration contact for water, mold, fire, and sewage emergencies across the state.
- Commercial property owners and REITs needing a restoration partner that handles insurance documentation and can respond within 90 minutes.
- Homeowners dealing with ice dam damage or burst pipes in winter who need fast extraction before mold sets in.
- Buyers closing on a home who need mold remediation completed on a tight timeline.
About this company
All Dry Services of Rhode Island is a franchise location of the national All Dry brand, based in West Warwick with a second office in Providence. Owner Ernest Cloutier runs it as a locally-owned operation with General Manager Ed Smith handling day-to-day jobs. The team includes estimator Dustin Dumas and technicians Felix, Otto, and Oscar. They describe themselves as family-owned and operated, and their website states they never use subcontractors.
Their mold work follows a defined process: inspection, containment with plastic sheeting, HEPA air filtration, antimicrobial treatment, and moisture source correction. They use thermal imaging for leak detection and deploy industrial-grade dehumidifiers and air movers for structural drying. They quote mold inspections at $250 to $900 and remediation at $2.50 to $20 per square foot. Their website references IICRC certification for their technicians.
Cloutier's background is unusual for this industry. He previously served as Chief Risk Officer and General Manager of a $4 billion global business overseeing 1,200 facilities. He founded the Rhode Island franchise after that corporate career. The team of six named staff members handles residential, commercial, and REIT properties across the state.
A 5.0-star rating across 238 Google reviews is rare for a restoration company. That volume with a perfect score suggests consistently strong field execution, though the small state and tight-knit referral networks in Rhode Island may also contribute to the review volume.
Services
Service area
Headquartered in West Warwick, Rhode Island, with a second office at 166 Valley Street in Providence. They list over 60 cities across the state, including Providence, Warwick, Cranston, Pawtucket, Newport, Woonsocket, Coventry, East Providence, Bristol, and Narragansett. Rhode Island is a small state, so statewide coverage is more plausible here than in larger markets.
Review consensus
Ed Smith draws the most mentions across reviews. Reviewers consistently highlight his fast personal response, often arriving within an hour or two of a call. Multiple reviewers note he saved them money by assessing damage as less severe than other companies suggested. Felix is the second most frequently named, praised for attention to detail and making stressful situations easier. Dustin Dumas gets credit for walking customers through the insurance process and explaining mold remediation steps. Otto is praised for quick mold response and knowledge. Several reviewers mention the team kept their homes clean during demolition and drying work, with no dust or mess left behind.
1 found across 238 total reviews at 5.0★. One reviewer waited nearly three hours for a scheduled appointment. When he called, he says he was hung up on, then reached voicemail twice. He left a cancellation message and received a text in response. The owner responded the same day, stating the team was running behind from an earlier appointment and that no one would intentionally hang up. The owner offered to make things right but did not directly address the voicemail or text-only response.
The owner responds to negative reviews quickly and with detailed context, which is a positive signal given there is only one recent negative to assess. The broader review pattern shows a company driven heavily by Ed Smith's personal involvement. He is mentioned in more reviews than any other staff member, from initial phone calls to on-site assessments. This owner-operator responsiveness likely explains the near-perfect rating, but it also means the experience may vary depending on whether Ed personally handles your job or delegates it.
Ed Smith (General Manager — consistently positive, most-mentioned staff member across reviews). Felix (Technician — positive, praised for attention to detail and clear communication). Dustin Dumas (Estimator — positive, praised for explaining insurance process and remediation steps). Otto (Technician — positive, praised for quick mold response and knowledge). Oscar (Technician — positive, mentioned on mold remediation team). Angel (Technician, Felix's son — positive, mentioned for restoration work alongside Felix). Seb (unnamed role — positive, mentioned once as scheduling contact).
Ask for Ed Smith when you first call. He handles initial assessments personally and multiple reviewers credit him with honest damage evaluations that saved them money. For mold remediation, request Felix or Dustin to walk you through the process. Given the conflict of interest with in-house testing, get an independent mold test before agreeing to a remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation plan.
- This is a franchise operation under the national All Dry brand, not an independent local company. Franchise standards can be a plus for consistency, but the local team's performance is what matters.
- Their website claims a 90-minute response time and statewide coverage across 60+ Rhode Island cities. For towns at the far edges of that area, ask whether their response time guarantee still applies.
- Only one negative review exists in recent history, from a customer who waited hours for a no-show appointment and had trouble reaching the office. With 238 reviews that is a very small data point, but communication gaps during scheduling are worth watching for.