Provider profile
Rhode Island Restoration
Provider snapshot
What this listing says
Rhode Island homeowners dealing with water damage or mold after storms, ice dams, or basement flooding who want a restoration company with four offices statewide and 24/7 response.
Best for
- Rhode Island homeowners needing mold remediation after water damage, ice dams, or basement flooding — especially in Warwick, Cranston, North Providence, or Wakefield.
- Buyers who want one company to handle the entire process from water extraction and mold removal through drywall, flooring, and reconstruction without switching contractors.
- Insurance claim situations where you need a restoration company that coordinates directly with your adjuster and assigns a dedicated project manager.
- Commercial property owners or schools needing environmental services including mold, asbestos abatement, lead abatement, or biohazard cleanup.
- Homeowners with children or pets who need crews that take extra care with dust containment and site cleanliness — multiple reviewers specifically mention this.
About this company
Rhode Island Restoration operates out of Warwick with three additional offices in Cranston, North Providence, and Wakefield. They handle the full arc of property damage — water extraction through final reconstruction — and mold remediation falls under their environmental services division. The company has operated since 2002, formerly under the names Performance Restoration and Multistate Restoration.
On the mold side, they use EPA-approved biocides rather than bleach and offer encapsulation for areas where full removal is not feasible. Their website references HEPA air filtration and containment during mold work. They hold an IICRC AMRT (Advanced Microbial Remediation Technician) credential alongside water, fire, and trauma scene certifications. They do not perform mold testing — you will need a separate inspector for that.
This is a family-owned operation led by Shawn McAssey as President, Vinny Baccari as Operations Director, and Paul DiLorenzo heading reconstruction. They carry a Rhode Island General Contractor registration (#43853), an asbestos contractor credential, and a lead renovator credential. The BBB lists them at A+ rating.
A perfect 5.0 stars across 82 Google reviews is unusual for a restoration company. Most restoration outfits accumulate at least a few complaints about communication delays or billing disputes. The volume and consistency here suggest a company that has figured out crew-level accountability — reviewers name specific technicians in nearly every review.
Services
Service area
Rhode Island Restoration is headquartered in Warwick, RI, with additional offices in Cranston, North Providence, and Wakefield. They claim to serve all Rhode Island cities and towns. Reviews confirm work in multiple parts of the state, consistent with their four-office footprint.
Review consensus
Norm (Norman) is the standout — named in roughly 25 of 82 reviews as a lead technician who keeps sites clean, communicates clearly, and shows consideration for families with children and pets. Keith Schaffer appears in about 10 reviews with similar praise for speed and friendliness. Jose S. and Luigi each appear in 8-10 reviews for demolition and mitigation work. Mike draws praise specifically for mold remediation, with reviewers noting he explained the process clearly and followed up days later. Multiple reviewers highlight dust containment — taping off rooms, laying paper on floors and stairs — as a consistent operational strength. Crews frequently arrive early or on time, and nearly every review mentions the work area being left clean at the end of each day.
0 found across 82 total reviews at 5.0★. No complaints to report in the recent review window.
The crew-naming pattern is striking. Nearly every review names two or three technicians by first name, which suggests the company actively encourages customers to identify their crew members. This level of individual accountability likely drives the consistent quality — technicians know they will be named in reviews. The most-mentioned names (Norm, Keith, Jose S., Luigi, Cam) appear across many months, indicating low turnover on the field crew side.
Norm/Norman (lead technician — praised in ~25 reviews for cleanliness, communication, and care around children). Keith Schaffer (technician — praised in ~10 reviews for speed and friendliness). Jose S. (technician — praised in ~10 reviews for mitigation and demolition work). Luigi (technician — praised in ~8 reviews for demolition and cleanup). Mike (project manager/mold lead — praised for mold remediation explanations and follow-up). Cam (technician — praised for mitigation work). Sean/Shawn (technician — praised in ~6 reviews for efficiency). Walter (technician — praised for attention to detail). Rogelio (technician — praised for drying and ice dam work). Henry (team lead — praised for courtesy and knowledge). Mekhai/Mikhail (technician — praised for water damage work). Gus/Gustavo (technician — praised for remediation). Steve (project manager — praised for walking clients through the process). Louis O. (technician — praised for mitigation). Elvis, Fernando, Gerald, Don, Nathan, Dino, Roman (technicians — each named in 1-2 reviews with positive sentiment).
With 82 reviews and a perfect 5.0-star rating, Rhode Island Restoration has an unusually clean track record for a restoration company. If you need mold remediation tied to water damage, ask for Mike — he is the name reviewers associate with mold work specifically. For general mitigation and demolition, Norm leads the most-reviewed crew. Confirm upfront that your mold job will include containment and HEPA filtration, and line up a separate mold inspector for pre- and post-testing.
Keep in mind
- Mold remediation is one piece of a much larger restoration business here. If you need mold-only work with no water damage involved, ask whether your project will get the same crew attention as a larger insurance-driven job.
- Their website gives inconsistent founding dates — one page says 2002, another says 2004, another says 2014. The FAQ page clarifies 2002 under prior names.
- They do not perform mold testing. You will need to hire a separate mold inspector before and after remediation, which adds cost and coordination.
- Four offices across Rhode Island is a broad footprint. Confirm which office and crew will handle your project, and whether travel distance affects response time for your specific location.