Provider profile
Rhode Island Restoration
Provider snapshot
What this listing says
Rhode Island homeowners dealing with water damage or mold who want a single company to handle cleanup through full reconstruction, with four offices across the state and 24/7 response.
Best for
- Rhode Island property owners who need water damage cleanup and want the same company to handle demolition, drying, and reconstruction without juggling multiple contractors.
- Homeowners with mold problems tied to water damage, since this company can address the water source and the mold growth in a single scope of work.
- Commercial or residential property owners who need asbestos or lead abatement bundled with other restoration work.
- Anyone dealing with an after-hours emergency — multiple reviewers confirm late-night and weekend response.
About this company
Rhode Island Restoration is a full-service restoration company based in Wakefield, RI, with three additional offices in Cranston, Warwick, and North Providence. They handle water damage, fire damage, mold remediation, asbestos abatement, lead removal, and biohazard cleaning. They also do reconstruction, meaning they can take a project from emergency water extraction through drywall, flooring, and kitchen renovations.
What stands out is the breadth of environmental work. Beyond mold, they hold an asbestos contractor credential (#AC00363) and a Rhode Island lead renovator credential. Their mold remediation page mentions EPA-registered biocides instead of bleach, encapsulation for areas where mold cannot be fully removed, and HEPA air filtration with containment. They carry IICRC credentials including AMRT (Microbial Remediation Technician), WRT, ASD, and FSRT. They use infrared cameras and moisture meters for mapping hidden water damage.
The company has operated since 2002, formerly under the names Performance Restoration and Multistate Restoration. It is family-owned, led by President Shawn McAssey, Operations Director Vinny Baccari, and Reconstruction Director Paul DiLorenzo. They hold Rhode Island general contractor registration (#GC 43853) and are BBB A+ rated.
A perfect 5.0 stars across 58 Google reviews is unusual for a restoration company. Most of these reviews cite fast response times and clear communication, particularly from a team member named Caleb who appears in roughly half the reviews.
Services
Service area
Headquartered in Wakefield, RI, with additional offices in Cranston, Warwick, and North Providence. They claim to serve all Rhode Island cities and towns. The four-office footprint across the state makes statewide coverage plausible for a small state.
Review consensus
Caleb is mentioned by name in at least 15 of 58 reviews, consistently praised for clear explanations, fast scheduling, and communication throughout projects. Reviewers frequently describe same-day or next-day response to water emergencies, including late-night calls. Several reviewers highlight insurance coordination — one noted the company helped them understand coverage they would have otherwise missed. Leo, Don, Jose, and Luigi are praised by name in one review for their field work. Will is mentioned for fast scheduling follow-up.
0 found across 58 total reviews at 5.0★. No 1-star reviews found across 58 total reviews at 5.0 stars. There are zero negative reviews in the recent 18-month window.
The review profile is remarkably uniform — every single review is 5 stars. A notable portion of reviewers have only 1-2 total reviews on their Google accounts, though several established Local Guides with extensive review histories also gave 5-star ratings. The volume of reviews mentioning Caleb by name suggests he is the primary client-facing contact, which could mean your experience depends heavily on whether Caleb is your point person.
Caleb (client-facing coordinator — consistently positive across 15+ reviews for communication and project management). Leo (field crew — positive). Don (field crew — positive). Jose (field crew — positive). Luigi (field crew — positive). Will (scheduling — positive, mentioned once for fast follow-up).
Ask for Caleb when you call. He is the common thread in the positive reviews, and the consistency of praise around communication and follow-through is genuine. With no negative reviews to flag specific risks, the main thing to watch for is whether the crew assigned to your project maintains the same communication standards reviewers describe.
Keep in mind
- They both test for mold and perform remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold assessment before signing a remediation contract.
- This is primarily a water and fire restoration company. Mold remediation is one service among many, not their sole focus. If your situation is mold-only with no water damage history, a mold-focused firm may offer more specialized attention.
- The website says 'serving Rhode Island since 2002' on some pages and 'since 2004' and 'since 2014' on others. The FAQ clarifies 2002. The inconsistency is worth noting but likely reflects page-level copy errors rather than deception.
- With four offices statewide, your project may be handled by different crews depending on location. Ask upfront which office and which team will manage your job.
- A 5.0 rating with zero recent negatives means there is no complaint data to evaluate. That is a strength, but it also means you cannot assess how the company handles problems.