Provider profile
EC Restore
Provider snapshot
What this listing says
Rhode Island homeowners and commercial property managers across a four-state region who need a restoration company operating since 1983 with in-house consulting, expert witness testimony, and a 4.9-star rating on 337 reviews.
Best for
- Rhode Island homeowners dealing with water damage or mold who want a company that has been operating in the region since 1983 and can handle mitigation through full reconstruction under one roof.
- Commercial property managers across RI, CT, MA, or NH who need mold remediation, sewage cleanup, or fire restoration from a company with a consulting arm that includes expert witness testimony and estimate review.
- Homeowners who speak Spanish and want a crew that communicates in both English and Spanish, given multiple bilingual reviews and Spanish-speaking technicians like Julio and René.
- Property owners facing insurance claim disputes who could benefit from EC Restore's scope review, estimate consultation, and expert witness services alongside the restoration work itself.
- Landlords dealing with biohazard or hoarding cleanup in rental units, a scenario multiple reviewers describe with Tayla coordinating the process.
About this company
EC Restore — full name Enviro Clean Disaster Restoration — operates out of Smithfield, Rhode Island, and covers four states: Rhode Island, Connecticut, Massachusetts, and New Hampshire. They handle mold removal, water damage restoration, fire and smoke damage, sewage cleanup, biohazard and hoarding cleanup, storm damage, air duct cleaning, structural drying, and full reconstruction. Both residential and commercial. They also run a consulting division that offers expert witness testimony, estimate consultation, scope review and dispute resolution, continuing education for the industry, and disaster preparedness planning. That consulting arm is unusual for a restoration company this size.
The mold work includes both testing and remediation. Their commercial mold page describes containment strategies and eco-friendly cleaning agents. Several reviews confirm mold removal in attics, basements, and garages, with Carlos SR and his crew named repeatedly for attic and basement mold jobs. Rebecca Soung, a Local Guide, noted a measurable improvement in indoor air quality after mold removal. Tayla coordinated attic mold cleanup and insulation replacement for another homeowner.
EC Restore has been in business since 1983, making them over 40 years old. Their website references IICRC standards in the context of estimate consultations and insurance compliance. They hold a Better Business Bureau A rating and are members of RIMPMA (Rhode Island Master Plumbers & Mechanical Association). The crew is large — reviewers name Tayla, Julio, Henry Espinoza, René, Jorge, Carlos SR, Scott, Tommy, Tina, Josh, Juhair, Johnathan, Justin, Chris, Joan Carlos, Michael, and George across dozens of recent reviews. Multiple reviews are in Spanish, indicating the crew serves a bilingual community.
The 4.9-star rating across 337 Google reviews is exceptional volume for a Rhode Island restoration company. Only 2 one-star reviews exist in the recent 18-month window. That ratio — roughly 1 complaint per 170 reviews — is unusually low for a company doing insurance-adjacent restoration work where billing disputes are common.
Services
Service area
Headquartered in Smithfield, Rhode Island. Serves four states: Rhode Island (Providence, Warwick, Cranston, Smithfield), Connecticut (Hartford, Middletown, Marlborough), Massachusetts (Westport, Fall River, New Bedford, southeastern MA), and New Hampshire (Concord, Manchester, Nashua). That four-state footprint from a single office is broad — confirm response times if you are outside the Rhode Island core.
Review consensus
Tayla is the most frequently named person across reviews (17 mentions), functioning as a coordinator or project manager who walks homeowners through mold remediation, biohazard cleanup, water damage, and even kitchen remodels. Reviewers describe her explaining processes clearly and making stressful situations manageable. Julio appears in 13 reviews as a hands-on technician or crew lead handling water extraction, mold removal, and general restoration. Henry Espinoza appears in 11 reviews for demolition, water mitigation, and reconstruction — Tom Slater (a Local Guide with 61 reviews) singled out Henry by full name for outstanding kitchen and bathroom flooring work after a flood. René draws 11 combined mentions for cleaning, fire damage, mold removal, and sanitization work — Destiny Meneses described eco-friendly products with no harsh chemical smell. Jorge appears in 7 reviews working alongside Henry and Julio. Carlos SR appears in 6 reviews specifically for attic and basement mold jobs. Scott is praised twice as a project manager. Fast response time comes up repeatedly — Reginald Moreau described Tommy's response time as second to none across two emergencies in two months. Kate Macinanti praised Julio and Henry for keeping her home sealed, safe, and clean at the end of each workday during a multi-day water mitigation job.
2 found across 337 total reviews at 4.9★. (2 found across 337 total reviews at 4.9★) Cindy Wernicki left a 1-star review in March 2026 citing extremely poor communication with no further detail and no owner response. Dorothy Davison left a 1-star review in April 2025 describing a $2,500 charge to reinstall drywall on a bathroom wall after plumbing work on an outside wall. She says the insulation behind the pipes was not replaced, the pipes froze multiple times that winter, and EC Restore told her insulation was not in their scope. The owner responded in detail: the plumber had insulated the pipes with pipe wrap, batt insulation was present when drywall was installed, two independent plumbers assessed the situation and attributed the freezing to insufficient heating in the guest cottage rather than missing insulation. The disagreement over scope responsibility is the core issue — both parties present specific factual claims that contradict each other.
A cluster of approximately 20 five-star reviews appeared between November 26 and December 4, 2025, many from reviewers with only 1-2 total reviews. The review content is specific and names individual staff members, which argues against fake reviews, but the concentration in a short timeframe is unusual. Several of these reviews describe Tayla by name in very similar language patterns. The owner responded to 1 of 2 negative reviews (50% response rate), and that single response was detailed, personalized, and cited specific facts and third-party opinions rather than using a template deflection.
Tayla (coordinator/project manager — praised in 17 reviews for clear communication and process guidance). Julio (technician/crew lead — praised in 13 reviews for water extraction, mold removal, and restoration work). Henry Espinoza (technician — praised in 11 reviews for demolition, mitigation, and reconstruction). René (technician/crew lead — praised in 11 reviews for cleaning, mold removal, fire damage, and sanitization). Jorge (technician — praised in 7 reviews working alongside Henry and Julio). Carlos SR (technician — praised in 6 reviews for attic and basement mold removal). Scott (project manager — praised in 2 reviews for detailed project management). Tommy (staff — praised in 1 review for fast emergency response time). Tina (repair coordinator — praised in 1 review for material selection guidance). Juhair (project manager — praised in 1 review for courtesy and professionalism). Josh (technician — praised in 1 review for demolition work). Michael (crew member — praised in 1 review for fast action on flooded basement). George (technician — praised in 1 Spanish-language review).
EC Restore has an unusually deep bench of named, praised field staff and an extremely low complaint rate. Ask for Tayla as your project coordinator if you want someone who will walk you through the process. For mold work specifically, ask whether they will arrange independent testing before scoping remediation, and get a written scope that spells out exactly what is included — the one detailed complaint in recent history was a scope dispute that could have been avoided with clearer documentation up front.
Keep in mind
- They do both mold testing and mold remediation. When the same company identifies your mold problem and bills to fix it, there is a financial incentive to find more work. Ask whether they will accept a third-party mold test or recommend an independent assessor before scoping the remediation job.
- The service area spans four states — Rhode Island, Connecticut, Massachusetts, and New Hampshire. That is a wide geographic footprint from a single Smithfield, RI office. If you are in New Hampshire or western Connecticut, confirm the response time and whether the crew dispatches from a satellite location or drives from Smithfield.
- Dorothy Davison's 1-star review describes a $2,500 charge to replace a single bathroom wall where insulation behind pipes on an outside wall was not replaced, leading to frozen pipes. The owner responded with a detailed factual rebuttal citing two plumber opinions. Regardless of who was right, the dispute highlights the importance of getting a written scope that specifies exactly what is and is not included.
- One reviewer described communication failures with no further detail and no owner response. With only 2 recent complaints out of 337 reviews, this does not form a pattern, but ask your project manager for a communication schedule up front.