Provider profile
Stateline Restorations
Provider snapshot
What this listing says
Johnston, RI homeowners dealing with water damage and mold who want a single family-owned crew to handle removal, drywall repair, and reconstruction under one roof.
Best for
- Rhode Island and southeastern Massachusetts homeowners who need mold removed and the affected area rebuilt by the same crew.
- Emergency situations like flooded basements or burst pipes where you need someone on-site within hours, including late at night.
- Homeowners filing insurance claims for water or mold damage who want the contractor to handle the insurance documentation and pricing directly.
- Attic or basement mold discovered during a home inspection where the timeline is tight for closing.
About this company
Stateline Restorations is a family-owned restoration company based in Johnston, RI, operating since 1997. They handle both sides of the RI-MA border, with separate phone lines for each state. Their primary identity is water damage restoration, but mold work makes up a significant share of their reviews -- basement mold removal, attic remediation, and post-leak cleanup all show up regularly.
What stands out is how much of the process they keep in-house. They do the initial inspection, mold removal, drywall replacement, and reconstruction themselves rather than subbing out the rebuild. Their mold remediation page references HEPA filtration and antimicrobial treatments. Several reviewers specifically mention that Stateline replaced drywall, rebuilt ceilings, and cleaned up after themselves -- the rebuild capability is genuinely unusual for a mold company this size. They also install sump pumps and handle emergency water extraction at odd hours.
The company has been family-run for nearly three decades. Bobby (also called Bob) is the owner and shows up in the majority of reviews, often described as personally visiting job sites and working directly with insurance companies. Matt is the other name that appears frequently, handling on-site assessments and repairs. Multiple reviewers mention that Stateline traveled significant distances to reach their property.
4.8 stars across 51 Google reviews is a strong rating. The volume is modest, but the consistency is notable -- 49 of 51 reviews are 5-star, and the only two negatives come from a single customer involved in a disputed insurance claim.
Services
Service area
Headquartered in Johnston, RI. They list specific Rhode Island towns including Providence, Pawtucket, Cranston, Warwick, Newport, and Narragansett. On the Massachusetts side, they list Framingham, Bridgewater, Douglas, Plainville, Attleboro, and Adamsdale. That is a wide spread for a small family crew -- the MA locations are 40-60 miles from Johnston.
Review consensus
Bobby (the owner) is mentioned by name in roughly half of all reviews. Reviewers consistently highlight his responsiveness -- same-day site visits, calls returned within minutes, and emergency arrivals as late as 12:30 AM. Multiple customers say Bobby handled insurance paperwork directly and made that process easier. Matt is praised for honest assessments; one reviewer noted he talked them out of an unnecessary roof replacement and identified the actual root cause. The crew overall gets consistent marks for cleaning up thoroughly after jobs, arriving on time, and completing work quickly -- several reviews mention jobs finished within a week or less.
2 found across 51 total reviews at 4.8★. Both 1-star reviews come from the same customer, Nicole Whalen, describing an insurance-claim restoration job that went badly. The first review (March 2025) alleges poor workmanship -- roofing nails used on vinyl siding -- a cash payment taken without a receipt, and a lien placed on the home after the customer fired the company. The follow-up review (April 2026) states that a court judgment was entered in the customer's favor but the owner did not appear at the payment hearing, and the dispute remains unresolved over a year later. The owner responded to the earlier review with a detailed account: the photos showed incomplete work because framing repairs required temporarily removing flashing, the job was insurance-priced at $5,200 with 40% paid, and the customer fired them before completion after adding non-covered work. The owner's response to the later review was a brief template. Both reviews are from a single-review account with zero likes.
The two negative reviews are from a single customer over a single dispute, which makes it hard to identify a systemic pattern. What is notable is the contrast in owner responses: the first reply was long, specific, and engaged with the facts of the dispute, while the second was a generic two-sentence template. That shift suggests the company may have moved to a legal posture on that particular case rather than reflecting a broader decline in engagement -- every other aspect of the review profile is uniformly positive.
Bobby/Bob (owner -- positive across 15+ reviews, praised for responsiveness, insurance help, and hands-on work). Matt (field lead -- positive in multiple reviews, praised for honest assessments and quality repairs). Jared (crew member -- mentioned once positively alongside Bobby and Matt).
Bobby and his crew have a strong track record for fast emergency response and end-to-end restoration work. The one significant dispute involves an insurance-claim job that went to court -- ask about their process for handling change orders and payment on insurance work before signing anything. For mold specifically, get a separate inspection first since they do both testing and removal.
Keep in mind
- Stateline does both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is the one getting paid to fix it. Consider getting an independent inspection before committing to their remediation services.
- Their two 1-star reviews describe an insurance-claim dispute that escalated to court. The owner's detailed response reframes the situation as a misunderstanding about insurance pricing, but the customer reports unfinished work and an unresolved lien. Ask upfront how they handle payment disputes on insurance jobs.
- They claim to serve communities across both Rhode Island and Massachusetts, listing towns from Johnston to Framingham to Bridgewater. That is a wide geographic spread for a small family operation -- confirm response times for locations far from Johnston.
- The website is light on specifics about credentials, certifications, or team size. You will not find details about training or how many crew members they employ.