Provider profile
Rhode Island Restoration
Provider snapshot
What this listing says
Rhode Island homeowners and businesses needing mold remediation as part of a larger water or fire damage restoration, especially when insurance coordination matters and 24/7 response is needed.
Best for
- Rhode Island property owners who need mold remediation tied to an active water or fire damage claim, where one company handling cleanup through reconstruction simplifies the process.
- Commercial property managers — schools, childcare centers, retail — needing rapid mold or water damage response with insurance documentation handled in-house.
- Homeowners who discovered mold after a pipe burst or flood and want the same crew to handle water extraction, drying, mold removal, and rebuild.
- Anyone in Rhode Island needing after-hours emergency response for water damage that could lead to mold if not dried quickly.
About this company
Rhode Island Restoration is a full-service restoration company headquartered in North Providence, with three additional offices in Cranston, Warwick, and Wakefield. Mold remediation is one piece of a broader operation that covers water damage, fire damage, asbestos abatement, lead abatement, biohazard cleaning, and reconstruction. They operate four locations across the state and run 24/7 emergency response crews.
On the mold side, they hold IICRC AMRT certification for microbial remediation and use EPA-registered biocides instead of bleach. They offer encapsulation for areas where full removal is not possible. Their mold work typically ties into water damage jobs — the same crew that extracts water and runs dehumidification can handle the mold that follows. They also do environmental impact assessments to identify ventilation problems contributing to mold growth.
The company has been operating since 2002, originally under the names Performance Restoration and Multistate Restoration. It is family-owned. The leadership team includes Shawn McAssey (President), Vinny Baccari (Operations Director), and Paul DiLorenzo (Reconstruction Director). They hold a Rhode Island general contractor license, asbestos contractor license, and lead renovator license. They carry BBB A+ accreditation.
4.8 stars across 165 Google reviews is a strong showing for a restoration company. The volume suggests steady work across residential and commercial properties, and the rating has held despite the kind of high-stakes, insurance-entangled projects that tend to generate complaints.
Services
Service area
Headquartered in North Providence, Rhode Island, with offices in Cranston, Warwick, and Wakefield. They claim to serve all Rhode Island cities and towns. Four physical locations suggest genuine statewide coverage, though Rhode Island is a small state — confirm response times for South County or Block Island.
Review consensus
Speed and responsiveness come up constantly — multiple reviewers describe same-day or next-day arrivals. Named crew members Nate, Rogelio, Luigi, Henry, and Steve appear repeatedly in positive reviews for being polite, efficient, and leaving homes clean. Caleb McGillivray gets specific praise for communication and response time. Bill is named for making insurance coordination feel easy. On the project management side, Paul, Mike, and Tom are praised for staying on top of claims and keeping homeowners informed. Several reviewers highlight the start-to-finish handling — from water extraction through full reconstruction — as the key differentiator.
1 found across 165 total reviews at 4.8★. The single recent negative describes a breakdown between the field crew (praised as great) and the sales/management/ownership side. The reviewer says the company promised to handle everything with the insurance company but became unhelpful after getting paid, leaving the job incomplete. The owner responded with a request to call the office, but the response was generic rather than addressing the specific complaint about incomplete work.
The gap between field crew praise and management criticism in the one negative review is worth watching. Nearly every positive review names specific workers and praises the hands-on crew, while the single negative targets the office side. This is a common pattern in restoration companies where the people doing the physical work are strong but the business operations — insurance negotiation, project completion, follow-up — can fall through the cracks. The owner response was a template asking the reviewer to call, not a specific engagement with the complaint.
Nate (field crew — praised repeatedly for responsiveness and clean work). Caleb McGillivray (field/management — praised for communication and response time). Rogelio (field crew — praised multiple times for quality work). Luigi (field crew — praised multiple times). Henry (field crew — praised for hard work). Steve Parker (project manager — praised for insurance coordination and follow-through). Bill (management/insurance — praised for making insurance process easy). Don (field crew — praised). Leo (field crew — praised). Luis (field crew — praised). Raphael (field crew — praised). Elvis (field crew — praised). Reis (field crew — praised). Jose S (field crew — praised). Norm (field crew — praised multiple times). Mekhai (field crew — praised). Cole (field crew — praised for reducing stress during process). Kevin Hampton (technician — praised for going above and beyond). Mike Siou (management — praised for support during stressful time). Mike (project manager — praised multiple times for responsiveness). Tom (project manager — praised for working with insurance adjuster). Paul (reconstruction/management — praised multiple times for seamless process). Vinny (coordinator — praised for insurance paperwork). Michael A. (field crew — praised). Steven M. (field crew — praised).
This is a strong restoration company with a deep bench of well-regarded field workers. If you need mold remediation connected to water or fire damage, the crew will likely do solid work. Get the scope of work and completion timeline in writing before they start, and clarify exactly what happens with your insurance claim if there are disputes or delays — the one complaint centers on that handoff falling apart.
Keep in mind
- Mold remediation is a secondary service here. This is primarily a water and fire damage restoration company. If you need standalone mold testing or air quality assessment, you will likely need a separate inspector.
- One reviewer reported that after insurance paid out, the company stopped being helpful even though the job was not finished. The owner responded asking the reviewer to call the office, but the pattern of insurance-focused sales language on the website suggests you should clarify upfront what happens if your claim hits a snag.
- The website mentions four locations across Rhode Island, but the addresses share staff and crews. Confirm which office and crew will handle your specific job.
- They do not perform mold testing or inspection. You will need a third-party inspector to confirm the scope before and after remediation.