Provider profile
PuroClean of Rhode Island
Provider snapshot
What this listing says
Cranston and greater Rhode Island homeowners dealing with water damage or mold after storms, leaks, or sewage backups who want a franchise-backed restoration company with reconstruction capabilities.
Best for
- Rhode Island homeowners dealing with water damage from burst pipes, ice dams, or storm flooding who want one company to handle mitigation through reconstruction.
- Property managers and commercial facility operators in the Providence metro area who need 24/7 emergency response with insurance documentation support.
- Homeowners whose insurance company recommends a restoration vendor and want a franchise with a strong local track record.
- Anyone facing a sewage backup or biohazard situation in Cranston, Warwick, or surrounding towns who needs same-day response.
About this company
PuroClean of Rhode Island is a PuroClean franchise based in Cranston, serving residential and commercial properties across the state. They handle the full cycle: water damage mitigation, mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction. Owner Chris Sanford has won franchise-level awards, and the team operates out of 80 Hathaway St with 24/7 emergency response.
What stands out is the breadth of in-house capability. Most restoration companies subcontract the rebuild, but PuroClean of RI offers reconstruction directly, covering demolition, debris removal, permits, and full structural repair. Their IICRC-credentialed crews set up dehumidifiers and air scrubbers on-site, and reviews confirm they handle sewage backups, ice dam damage, and roof leaks routinely. They also run an Emergency Management Plan program for commercial clients.
Sanford has been recognized by local press (Warwick Beacon, Warwick Post) for his franchise work, and the company actively serves commercial clients including the Department of Children, Youth and Families and multi-family properties in Pawtucket. The team includes a dedicated office coordinator (Stephanie) and a rotating field crew.
At 4.9 stars across 199 Google reviews, this is an unusually strong rating for a restoration company with this volume. Most of the praise centers on communication and speed rather than just showing up, which suggests the operation is well-managed day to day.
Services
Service area
Headquartered in Cranston, Rhode Island at 80 Hathaway St. Reviews confirm work across Rhode Island including Warwick, Pawtucket, Providence, North Smithfield, South Kingstown, Wakefield, and East Greenwich. The franchise serves both residential and commercial properties statewide.
Review consensus
Bri (field supervisor) is the most frequently named employee across reviews, praised for clear explanations, prompt arrival, and follow-through on water mitigation jobs. Honor and Sosa appear together repeatedly on mitigation and cleanup crews, drawing praise for being meticulous and neat. Stefan gets multiple mentions for demolition and drying work. Stephanie in the office is praised for responsiveness and scheduling. Jayson shows up in several reviews for sewage and water jobs. The strongest recurring theme is communication: reviewers consistently say the crew explained what they were doing and why, gave accurate arrival times, and followed through on commitments.
2 found across 199 total reviews at 4.9★. Sarah Cloutier (October 2025) reported that reconstruction crews cut load-bearing wall studs rather than replacing them properly, left the wall unattached at the top, and used electrical wires as structural support. The owner responded that they stand behind the work with a warranty but acknowledged the customer declined to let them return. Stephanie Masse (February 2025) said she paid for work that was never completed despite the crew returning six times. The owner responded that punchlist items were finished the day the review was posted and cited scope confusion with a prior contractor. Alexis, an office staff member, hung up on Masse after being sworn at, which the owner acknowledged and defended.
Both negative reviews target reconstruction work specifically, not the mitigation and cleanup that drives the vast majority of positive reviews. This suggests a possible gap between the crew's strength in emergency water response and the quality control on longer-term rebuild projects. The owner responds to every negative review with specifics rather than templates, engaging directly with complaints and naming staff involved. That level of engagement suggests active management, though it also reveals that reconstruction disputes involve scope disagreements between the company, the customer, and insurance adjusters.
Bri (field supervisor — consistently positive across many reviews). Honor (mitigation crew — consistently positive). Sosa/Soza (mitigation crew — consistently positive). Stefan/Stephan (demolition and drying — positive). Jayson/Jason (mitigation crew — positive). Tyler (mitigation crew — positive). Adrion/Adron (mitigation crew — positive). Kai (mitigation crew — positive). Stephanie (office coordinator — positive). Chris Sanford (owner — positive). Hunter (crew — positive). Tom (crew — positive). Sarah (crew — positive). Raquel (project manager — positive). Alex (crew — positive). Alexis (office staff — mentioned in owner response to negative review, hung up on abusive caller).
For water damage mitigation, this team delivers. Ask for Bri or Honor if you can. The reconstruction side has drawn the only complaints, so if your project involves a full rebuild, get the scope in writing, confirm who is doing the structural work, and consider a separate inspection before signing off. The owner, Chris Sanford, responds personally to complaints, which is a good sign for accountability.
Keep in mind
- PuroClean of RI handles both mold testing and mold remediation. That means the same company deciding you have a problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- Both one-star reviews involve reconstruction work, not mitigation. One reviewer reported improperly secured load-bearing wall studs; another said paid work was never completed. The owner's responses reference a warranty and scope disputes, but the pattern suggests reconstruction quality deserves extra scrutiny.
- This is a franchise operation. The local team under Chris Sanford runs the day-to-day, but pricing follows PuroClean's national system. You are working with a locally managed branch of a national brand.
- Their service area covers most of Rhode Island, which is feasible given the state's size, but confirm response times for locations outside the Cranston-Warwick-Providence corridor.