Provider profile
Clean Care of New England
Provider snapshot
What this listing says
Cranston and greater Rhode Island homeowners needing fast emergency water or fire damage restoration from a family-run company operating since 1989 with one-hour response times.
Best for
- Rhode Island homeowners dealing with sudden water damage who need same-day emergency extraction and drying.
- Property managers handling commercial water losses, fire damage, or sewer backups across multiple buildings — several repeat commercial clients appear in reviews.
About this company
Clean Care of New England is a restoration company based in Cranston, Rhode Island, serving all of Rhode Island plus southeastern Massachusetts and northern Connecticut. They handle water damage, fire and soot damage, mold remediation, sewage cleanup, storm damage, biohazard situations, and asbestos removal. Their primary identity is emergency restoration — water and fire — with mold remediation as one piece of a broader service menu.
What stands out is the scope of their operation. Beyond the core restoration work, they run a decorating center with Hunter Douglas window treatments, offer dumpster rental, and do emergency board-up services around the clock. They claim a one-hour response time for emergencies and a separate emergency line. They also handle insurance coordination directly, which multiple reviewers confirm.
The company has been in business since 1989, run by owner Ernie Pullano and his sons. Reviewers describe a family operation where the owner shows up on job sites. They hold IICRC credentials and are affiliated with the Restoration Industry Association, Water Loss Institute, and American Red Cross.
Services
Service area
Headquartered in Cranston, Rhode Island. Serves all of Rhode Island, southeastern Massachusetts, and northern Connecticut. Reviews confirm jobs in Cranston and West Warwick. The three-state coverage claim is broad for a single-location company — verify response times for addresses outside Rhode Island.
Review consensus
Fast response time is the dominant theme — multiple reviewers describe calls answered at night with crews arriving within 30 to 60 minutes. Nick (sometimes noted as Nick G) appears most frequently, praised for clear communication, on-site walkthroughs, and coordinating subcontractors. Ernie Pullano, the owner, is praised for showing up on job sites and guiding clients through insurance processes. Several property managers and repeat customers confirm consistent quality across multiple jobs over years. Insurance coordination is a recurring positive — reviewers say Clean Care handled adjuster communication and documentation directly.
0 found across 86 total reviews at 4.8★. (0 found across 86 total reviews at 4.8 stars) No negative reviews appeared in the last 18 months. With 86 reviews and a 4.8-star average, the absence of recent complaints is notable.
Nick / Nick G (point of contact, project coordinator — praised consistently for responsiveness and clear explanations). Ernie / Earnie Pullano (owner — praised for on-site presence, insurance guidance, and personal attention). Ryan (mentioned alongside Nick for service and communication). Raul, Brian, Jim, Juan (crew members — praised collectively for being respectful, efficient, and courteous on a fire restoration job).
This is a well-established family operation with a strong track record on emergency water and fire jobs. Ask for Nick as your point of contact — he appears in more reviews than anyone else. If your project is mold-specific, confirm upfront what their mold remediation process looks like separate from their general restoration workflow.
Keep in mind
- Mold remediation is one of many services here, not the primary focus. If you need dedicated mold work, confirm they will assign a mold-specific crew rather than a general restoration team.
- Their claimed service area spans three states. If you are in northern Connecticut or southeastern Massachusetts, ask whether crews are dispatched from Cranston and what that means for response time outside Rhode Island.