Provider profile
Helping Homes LLC
Provider snapshot
What this listing says
Coventry and statewide Rhode Island homeowners dealing with mold triggered by roof leaks or storm damage who want one company to handle roofing, water restoration, mold removal, and the insurance claim paperwork.
Best for
- Rhode Island homeowners with mold caused by a roof leak or storm damage who want one contractor to fix the roof, dry the structure, remove the mold, and handle the insurance claim.
- Homeowners navigating an insurance claim for water or storm damage -- the company partners with a public adjuster and prepares insurance-ready documentation.
- Buyers who want a single point of contact throughout the project: David Faraone and Chris Heltemes personally manage jobs from inspection through completion.
- Properties where mold remediation connects to a larger roofing or water damage restoration project rather than a standalone mold issue.
About this company
Helping Homes LLC is a Coventry, Rhode Island roofing and restoration company that also handles mold remediation and water damage work statewide. Their primary identity is roofing -- roof replacements, storm damage repairs, and insurance claim assistance -- with mold and water restoration as connected services they added to address the full chain from roof leak to interior damage.
What stands out is the end-to-end scope. They handle the roof repair that caused the water intrusion, the water extraction and structural drying, the mold removal, and the insurance documentation -- all under one company. Their mold page references IICRC guidelines, negative air machines, HEPA vacuums, and sealed containment barriers. They also partner with a NAPIA-affiliated public adjuster to manage insurance claims, and their services page lists insurance claim consultation at $350 per hour (averaging 6-8 hours per claim). That said, mold remediation is not their core business. They are a roofing company that expanded into restoration.
The company claims over 30 years of construction experience and 20 years of combined insurance claim experience. David Faraone and Chris Heltemes are the two principals named across nearly every review. They offer military discounts and financing options.
A perfect 5.0 rating across 144 Google reviews is unusual. Not a single reviewer has left fewer than 4 stars. This could reflect genuinely excellent service, selective review solicitation, or a young company that has not yet hit the volume where complaints become inevitable. The reviews span from 2023 through mid-2026 and include several Local Guides and reviewers with substantial review histories, which lends some credibility to the rating.
Services
Service area
Helping Homes LLC is headquartered in Coventry, Rhode Island and claims to serve homeowners across the entire state. Reviews confirm projects in various Rhode Island communities, though specific city names beyond Coventry are not mentioned. Rhode Island is geographically small, making statewide coverage plausible for a single crew.
Review consensus
David Faraone and Chris Heltemes are mentioned by name in the vast majority of reviews. Reviewers consistently praise their responsiveness -- returning calls quickly, answering questions at all hours, and keeping homeowners updated throughout the project. Multiple reviewers highlight clean job sites, with several noting crews left the property cleaner than they found it. Insurance claim guidance is a recurring theme: David in particular is credited with walking homeowners through the claim process step by step. Crew work ethic gets frequent mention, with reviewers noting long hours and efficient completion. Several reviewers describe Helping Homes finding damage or leaks that other companies missed.
0 found across 144 total reviews at 5.0★. No negative reviews exist in the last 18 months (0 found across 144 total reviews at 5.0 stars). There is no complaint data to analyze.
The company has 144 reviews and every single one is 5 stars. This is an exceptionally rare pattern. Many reviews are from accounts with low review counts (1-3 reviews), though several established Local Guides with 18-50 reviews have also left 5-star ratings. The consistency suggests either highly selective review solicitation, a genuinely exceptional customer experience within a narrow service niche, or some combination. The absence of any negative data makes it impossible to identify operational weaknesses from reviews alone.
David Faraone (principal/sales — consistently praised for responsiveness, insurance claim guidance, and communication). Chris Heltemes (principal/crew lead — praised for hands-on project management, crew leadership, and knowledge).
Every available review says the same thing: David and Chris are responsive, the crews are efficient, and the insurance claim process is well-managed. With no negative reviews to identify weaknesses, your best move is to ask for references from mold remediation projects specifically, since most reviews reference roofing work. Confirm upfront whether they will use an independent mold inspector or whether their own team does the testing.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem also profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- Mold remediation is not their primary business. They are a roofing and restoration company that added mold services. If your mold problem is unrelated to roof or water damage, a dedicated mold remediation firm may have more focused experience.
- Their website claims statewide Rhode Island coverage. Rhode Island is small, but confirm response time and crew availability for your specific area before scheduling.
- The insurance claim consultation rate is $350 per hour, averaging 6-8 hours per claim. This is included for insurance claim customers, but clarify whether it applies if your mold work is not part of an insurance claim.
- A 5.0 rating with zero negatives across 144 reviews is statistically rare. It does not mean problems never occur -- it means no dissatisfied customer has posted a review.