Provider profile
Impact Disaster Services
Provider snapshot
What this listing says
York and Central PA homeowners dealing with water damage or mold after a pipe burst, flood, or storm, especially if you need insurance claim help and full reconstruction under one roof.
Best for
- York County and Central PA homeowners who need emergency water extraction and structural drying after a pipe burst or flood.
- Property owners who want one company to handle mold remediation and the full rebuild, including insurance paperwork and Xactimate estimates.
- Homeowners in Northern Maryland counties like Harford, Baltimore, or Carroll who need a restoration company that crosses the state line.
- Buyers who value direct access to the owner and fast emergency response, especially after-hours or on weekends.
About this company
Impact Disaster Services is a restoration company based in York, Pennsylvania that handles water damage, fire damage, mold remediation, and storm damage for homes and businesses across Central PA and Northern Maryland. They do both testing and remediation for mold, and they handle the full lifecycle from emergency mitigation through reconstruction. Owner Mike Rose has been running the operation since 2013.
Their mold work uses containment, HEPA filtration, and antimicrobial treatment, paired with moisture detection equipment and dehumidification. They also do Xactimate estimating and work directly with insurance carriers on claims documentation. The reconstruction side is where they stand out from pure remediation companies: they tear out damaged materials and rebuild, coordinating building inspections with local municipalities.
Mike Rose is the owner and the face of the company. Multiple reviewers mention calling him directly and getting a crew on-site within the hour. Jed Steiner runs the field crews as foreman and gets singled out repeatedly for construction knowledge and professionalism. The company serves York, Lancaster, Dauphin, Cumberland, Lebanon, Adams, Chester, and Berks counties in Pennsylvania, plus Harford, Baltimore, Carroll, Frederick, and Cecil counties in Maryland.
At 4.3 stars on 58 Google reviews, the rating sits below the 4.5 threshold where most buyers feel comfortable. The single recent negative is a roofing warranty dispute, not a mold complaint. The positive reviews are strongly positive, with several describing same-day emergency response and clean, respectful crews.
Services
Service area
Headquartered in York, Pennsylvania at 560 Maryland Ave. Serves York, Lancaster, Dauphin, Cumberland, Lebanon, Adams, Chester, and Berks counties in Pennsylvania, plus Harford, Baltimore, Carroll, Frederick, and Cecil counties in Maryland. The two-state, fourteen-county footprint is broad for a single-location company.
Review consensus
Mike Rose gets called out by name in at least eight reviews for fast personal response and hands-on involvement. Jed Steiner appears in six reviews as the field foreman, praised for construction knowledge, friendliness, and finishing work on schedule. Reviewers consistently highlight same-day or next-day emergency response, with multiple accounts of crews arriving within 30 to 60 minutes. Insurance coordination and communication throughout the project are recurring themes. Salomon is noted for politeness and clean work alongside Jed. Several reviewers used the company more than once, which is a strong repeat-customer signal.
1 found across 58 total reviews at 4.3★. One reviewer (Thomas Murphy, a Local Guide with 12 reviews) describes a flat roof repair from 2021 that started leaking within three to four years. He says every seam shows poor sealant work and the company blamed wind damage instead of addressing workmanship. The owner responded that the job was a small section of flat roof, not a full install, and that the warranty period had passed at four-plus years. The owner also noted new wind damage visible in photos and offered to come look. The reviewer countered that the response came only after the public review, not after the original Monday phone call. Both sides have specific claims that the other disputes.
The one negative review is about roofing, not mold or water damage. All mold and water damage reviews are positive. This suggests the core disaster restoration work is solid, but ancillary services like roofing may not get the same level of attention or warranty support. The owner responded to 100% of recent negative reviews with specific details rather than template language, which is a good sign for accountability. The cluster of five-star reviews on September 25, 2020 from accounts with low review counts is worth noting but does not outweigh the pattern of detailed positive reviews from established accounts.
Mike Rose (owner - positive across many reviews for responsiveness and direct involvement). Jed Steiner (foreman/supervisor - positive across six reviews for construction expertise and professionalism). Andrew (initial contact/assessment - positive). Salomon (crew member - positive for politeness). Erin (project coordinator - positive). Ryan (crew member - positive). Gary (crew member - positive). Zack (crew member - positive). Adam (crew member - positive). Sherry (crew member - positive for emergency response). Tiff (crew member - positive). Amy (crew member - positive). Casey (insulation crew - positive). Jeremy (insulation crew - positive). Mark (insulation crew - positive). Nicole (coordinator - positive for scheduling).
Ask for Mike Rose when you call and Jed Steiner for field work. The mold and water damage track record is clean across all reviews. If you need roofing work, get the warranty terms in writing with specific duration and coverage details before signing.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem is also selling the fix. Consider getting an independent mold test before committing to their remediation work.
- The 4.3-star rating on Google is below average for this category. The only recent negative is a roofing warranty dispute, not a mold or water job, but the overall rating means some older complaints pulled the score down before the 18-month window.
- Their service area spans two states and over a dozen counties. If you are on the edges of that footprint, confirm response times before an emergency arises.
- The website describes mold inspection and remediation together without distinguishing between them. Ask whether the inspection fee is separate from the remediation quote and what happens if they find no mold.